This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Dodge Durango. While driving 75 mph, the rear driver side tire vibrated, accompanied by a grinding noise and loud sound. The contact exited the vehicle and discovered the whole tire was missing. The vehicle was taken to the dealer where the technician diagnosed that the rear axle and drum needed to be replaced. No repairs were made to the vehicle. The manufacturer was made aware of the failure. The failure mileage was unknown.
I purchased a new Durango 2 years ago, and at present the SUV has slightly over 14,000 miles. The dealer has informed me that the rotors must be turned and new brake pads installed. This type of work at 14,000 miles (7,000 miles per year) is unacceptable. At this rate 30,000 miles will require new pads and rotors. Apparantly, the brakes/rotors are undersized for the size and weight of the vehicle or the pads and/or rotors are defective, both safety issues in my opinion.
- Chicopee, MA, USA
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- Gadsden, AL, USA