This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated while pulling out of a parking lot, the vehicle made a loud pop. The rear end locked up. The vehicle was towed to the contact's house and has not been seen by a mechanic.
Consumer experienced the engine light illuminating, shaking when braking at high speeds, steering noises and shifter popping in place. Also, consumer experienced noise in the rear end and transmission not shifting properly. Dealer said the check engine light illuminated for no reason at all and was reset. Consumer went to a different dealer and put a new computer because it's a small sensor in the emission control. Engine light came on again and consumer brought vehicle to a dealer and said that it was safe to drive. Consumer went to a different dealer because she wasn't comfortable with the opinion from the previous dealer. Consumer was told by the dealer that it was the torque converter and it will take a week and a half to repair vehicle. In addition, consumer is experiencing problems with air conditioner.
This vehicle and all other Durangos are not safe at this speed, to stay on track over un-even road. This can cause sevear accidents on fwy use as I-75 or I-94 in detroit. Please look also at the Ford explore up to the new model which has finaly a indepented rear, therfore a smaller roll-over incedent rate will result. Please contact me for further information.
- Romeo, MI, USA
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- Evans, GA, USA