This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We have a 2001 Dodge Durango and it has 52,953 miles on it and needs to have the front ball joints replaced. Our mechanic tried to order the ball joints for this vehicle and they are on back order. The ball joints should not be going out on a vehicle with this low of miles. It is our primary vehicle and we have to drive it as is because the ball joints are on back order.
When driving over bumps vehicle shook. Consumer took the vehicle to the dealership. Mechanic noticed that the upper ball joint was wearing out prematurely.
The consumer took the vehicle in for inspection. The mechanic noticed that the front upper ball joints were wearing prematurely. The owner will have the dealership fix the upper ball joints.
Upon having the tires replaced, the dealership noticed that the front left upper ball joint was defective and needed to be replaced. The dealership was unable to replace the part due to a 800 back order.
With 51,000 miles on my 2001 Dodge Durango, I had to have the left front ball joints replaced at my expense. After speaking with an independent mechanic, he claimed that this premature wear is possible but not likely.
Have a 2001 Durango with 48,000 miles. Having ball joint problems as well. Checked them and appear worn. Will replace them before something bad happens. Should last a lot longer than 48,000.
2001 Durango required rt upper ball joint arm, rt lower ball joint assembly, let lower ball joint assembly, rt outer tie-rod end replacements and front end alignment. 45,322 miles considered premature defects.
While driving at low speeds a loud grinding and thumping noises could be heard. The dealer determined that the upper ball joints were worn out and replaced the right upper control arm assembly. The consumer stated with out having read the newspaper they would not have been aware of the problem.
When the steering wheel was turned there was a clicking noise. The consumer was told by the dealer that all four ball joints, upper and lower were bad. This vehicle always knocked. The dealer checked out the problem, but couldn't duplicate it. The part had not been replaced. The consumer heard on the news a recall was in the making, but the dealer stated that they were unaware of any recall.
A D V E R T I S E M E N T S
- West Cape May, NJ, USA