This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
NHTSA recall campaign 04V596000; daimler Chrysler issued an upper ball joint recall. This vehicle was included in the recall, but when taken to dealer for inspection it was found that the lower ball joints needed to be replaced, otherwise the wheels could fall off.
A recall for the upper ball joints was issued, however, dealer stated that the parts were not available this had been going on for two months. Recall campaign; the consumer stated that she has had lifetime brakes installed on her vehicle twice. 4WD shaft was replaced twice.
Not sure exactly when the last failure was because I don't travel "all" the time... but when I do... sometimes the emergency flashers come on by themselves and cannot be turned off. This is not good while traveling down the interstate highways. The flasher switch does not work any longer and the flashers cannot be turned off. I hear clicking noises under the dash and have even tried pullling fuses... you cannot turn the emergency flashers off. My destination is about 250 miles away and when this does happens, they may continue to flash all night long resulting in the battery being dead the next day. I have a feeling this happens even when I don't travel because sometimes when I want to go somewhere the battery is dead and the truck has been sitting in my garage all night.this is obviously an electrical problem that could eventually result in a fire or death... the dealer "maxwell Dodge" in austin Texas is "special" and does not have to adhere to any "laws". they do not want to fix the upper ball joints on my 2001 Durango either unless I can leave it there "until they get around to it". they won't make an "appointment" for the 2 hour repair needed and insist that I bring it there and leave it until they ready to give it back. What a scam! I hope that you will review this matter and correct these issues with the unethical dealers that manufacturers continue to allow distribution and support of thier products.. thanks, [xxx] 2001 Dodge Durango R/T 4X4 5.9 liter VIN: [xxx]. updated 07/24/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
The front end wobbled/shimmied while driving. The mechanic indicated that the front wheels were completely loose because the upper ball joints were worn out. A recall was issued on this make/model and year, however, this vehicle was not included in the recall.
The hubs also became defective once the ball joints were defective. This should be brought to the manufacturer's attention. Recall campaign. NHTSA campaign id number : 04V596000 front:control arm:upper ball joint.
- Palmyra, NJ, USA
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During a recent state inspection on my 2001 Dodge Durango it was found that one of my upper and both lower ball joints were worn extensively and that the vehicle failed inspection. I was scheduled for a recall replacement for the uppers as per the recal, however after contacting Dodge, I was told that the lower ball joint damage are unrelated to the recall. I feel that the failure and defect in the upper ball joints are the proximate cause of the lower ball joint failure, and that the recall should be modified to include both the upper and lower ball joints.
Safety improvement campaign 04 V 596 000/ball joint wear: The consumer stated the dealer broke one of the lug nuts on the right front wheel while performing the safety repairs and they wanted to charge the consumer for repairing the broken lug nut.
While driving 25 mph, the vehicle would makes a humming noise and the vehicle would pull to the right when braking. Vehicle was taken to a repair shop. The mechanic informed the consumer that both upper and lower ball joints needed to be replaced. The dealer was notified. The dealer informed that their vehicle did not fall under the recall.
NHTSA campaign 04V596000; daimler Chrysler issued an upper ball joint recall. This vehicle is included in the recall, but there are no parts available in order to make the repair.
"NHTSA recall campaign 04V596000" concerning ball joint wear. Owner received notification from the manufacturer about this recall. Owner later notified the local Dodge dealership, and was told that parts needed for the repair were on back order, and there was no estimated time for arrival. Also, owner contacted the manufacturer, and was also informed of the same.
NHTSA campaign 04V596000/ball joint wear. Owner received notification from the manufacturer on January 5, 2005 on the upper ball joint recall. Owner has contacted the dealer and the manufacturer asking why was it taking so long to get the parts for the recall. Owner was put on a waiting list for three weeks. Ak the dealer told the consumer that they can not meet the demands of all the recalls.
Consumer received recall 04V596000 concerning ball joint wear. However, the dealership told consumer that the manufacturer stated that they were only to replace the ball joints, but consumer will have to pay for the alignment.
The dealership is not able to perform the upper ball joint wear recall within a reasonable time. The next available appointment is 4-6 months because they are only performing 2 recall repairs per day.
NHTSA campaign 04V596000; daimler Chrysler issued an upper ball joint recall. This vehicle was included in the recall, but there were no appointments until may, which could be dangerous for consumer to operate the vehicle.
NHTSA campaign 04V596000; daimler Chrysler issued an upper ball joint recall. This vehicle was included in the recall, but when taken to the dealer for repairs results showed that the lower ball joints needed to be replaced as well. Dealer will repair at consumer's expense. The consumer has attempted to contact the manufacturer for four days but only gets an answering machine.
The steering in my 2001 Durango has been very loose and difficult to control especially over rough roads since about 30,000 miles. About a year ago when there was approximately 45,000 miles on it, there started to be very loud noises coming from the front wheels. I took it to the dealership and was told I needed new brake pads but nothing was mentioned about the ball joints. I had a mechanic look at the brakes and was told they were fine, but that the upper and lower ball joints seemed unusually worn. When I heard of the recall December 10, 2004 for the upper ball joints, I took my vehicle in to be checked. They verified that the upper ball joints were "almost gone" and replaced them according to the recall. However, they then informed me that the lower ball joints were just as bad and needed to be replaced "very soon". I asked if the vehicle was still just as unsafe as when I brought it in, and was told "yes". my concern and question then is why are the lower ball joints not included in the recall" does it not make sense that when one half of a suspension's moving part fails, that it puts undue stress on the opposing part, causing it to fail as well? also, if the repair of the upper ball joint did not make my vehicle safe, then what is the purpose of the recall"
I have a 2001 Dodge Durango. It was making a squeaking noise around the driver side front tires. I took in to my local dealer. They kept my car for 4 days and replaced the sway bar bushings and the suspension. They then told me that it didn't rectify the problem; therefore, they would keep an open ticket on this and if anything came up similar to my problem they would notify me. Well, the noise has gotten worse, and we have seen numerous things on the news about the upper ball joints. My husband then called them, and they said they had no such problem, and no open tickets or record of my brining in the car. I have 2 children and numerous nieces and nephews who are with me. I am afraid that something might happen. I don't feel this is right when you pay a fortune for a car. I think it should be safe.
Vehicle kept pulling to the right, and the tires kept wearing from the outside. The ball joints had to be replaced.....consumer claimed dealer mever checked the alignment. Insisted that consume rhad to buy new tires before dealer would align the vehicle.
A D V E R T I S E M E N T S
- Quincy, MA, USA