This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle failed state inspection due to premature wear of upper and lower ball joints. Prior to the inspection, the vehicle was serviced several times for front end noise by the dealership.
I have a 2001 Dodge Durango that had the upper control arm and lower ball joints wore out prematurely. The vehicle has 50599 miles. Took the vehicle in to repair the A/C blower. The dealer called to tell me during the test drive, they heard popping noises in the front end. They checked the ball joints and control arms and found them to be out of tolerance and needed to be replaced. Question why the took a "test drive" to check the A/C blower. I suspect they knew there was a problem with the ball joints and control arms on this model and wanted to have it corrected.
- Bloomington, IL, USA
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- Rural Retreat, VA, USA