This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Electric fan, steering;rack and pinion; control arm; lower ball joints, front drive shaft, front bearings. Replaced drive shaft, left wheel bearing. I bought it in 2006 w/125,000 miles. Drive shaft went out at 135,000 and steering at 146,000. I still owe money on it and it sits parked because I cant afford the rest of the repairs.
The contact owns a 2001 Dodge Durango. The contact received a recall notice in March of 2007 for the front ball joints. She immediately had the vehicle repaired. When she took her vehicle to the dealer for an alignment, they stated that the upper and lower ball joints (which were repaired less than a year ago under recall) needed to be repaired again. She feels that her vehicle was repaired with the same defected component. The vehicle was repaired. The recall number was unknown. The current mileage was 126,000 and failure mileage was 80,000.
My vehicle is 6 years old, about 2 months ago I noticed my car began vibrating really badly and my tires were wearing flat on the drivers side. I took my Durango to the 76 service station and they inspected my vehicle and I was told that my right front wheel bearing was worn, my front ball joints were worn and the sway bar bushings were worn very badly as well as the upper control arms were bad. I have only seen recalls on the vehicles with 4X4 but I think the 4X2 models need to also be inspected. This is not normal wear for a vehicle only being 6 years old and driven only 14,280 a year. I cant afford to pay the 1500 dollars that was quoted to have it fixed, so now it sits unless it has to be used, because I am afraid that my front tire is going to fall off.
The contact owns a 2001 Dodge Durango SUV. There was a loud clicking noise in the front end and the steering wheel pulled. The dealer stated that there was a recall on the ball joints. However, it didn't apply to this vehicle. Also, the front and lower arm ball joints were worn out and could be repaired at cost to the contact. The contact was aware of the safety risk involved and observed related complaints. The current and failure mileage were 50,000.
I bought my 2001 Dodge Durango sport in November 2000. Over the course of the past six years I have had to have so many repairs and replacements of parts, brakes, tires, electrical fuses & resistors done that I can honestly say that I will never buy another Dodge vehicle again. The biggest concerns to me have been around brakes needing replacement three times, upper ball joints replaced due to recall, lower ball joints exhibiting excessive wear as well (but not being able to get daimler/Chrysler to fix them because it isn't covered under my warranty or the recall notices) and ABS & brake lights on the dashboard showing up intermittently. I had to have the power steering line replaced completely due to it rusting through and continuously leaking steering fluid. The dealership replaced my steering fluid and told me it would be fine to drive until the part came in. They said they would call me as soon as the part arrived. Two weeks later I had to chase them down to get an answer as to whether or not the part had arrived and was told I would need to wait another week to bring the Durango in for repairs. Just recently my check engine light came on, I drove straight to the dealership to ask them to look at it and they asked me if the car was bucking or stalling. I said no and they told me it was nothing to worry about then. I tried to make an appointment, but couldn't even be seen for a week and a half. I asked for a loaner vehicle and they said that Chrysler doesn't provide those, but they could certainly get me a rental...why bother buying from a company that doesn't offer even minimal things to their customers?
- Amesbury, MA, USA
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Adhering to the recall notice we received on our 2001 Dodge Durango, we took it in to have the upper ball joints replaced. Three months later we took the car back for its routine oil change. At that time we were told the lower ball joints were now in need of repair. Given the recall on the upper ball joints and the many complaints that have been placed on this subject, we find it hard to believe that this is an unrelated problem. The recall should be modified to include the lower ball joints as well.
The consumer was complaining that after recall #04V596000 was fixed. The vehicle had to be realigned. Consumer was upset that he had to pay for alignment. The manufacturer should have paid for this, and it should be included in the recall expenses. The recall was on the upper ball joints on both sides of the front suspension. The owner had the recall fixed on 7-27-05. The consumer did not have enough money to pay the extra charge. He will have this fixed and go back to a mechanic for another realigned. The consumer was going to do this at a later date. Called the manufacturer, and they said that the realignment wasn't something that they were concering. They were only concerned with the recall.
While driving a loud clanking noise came from the rear of the vehicle. Driver took vehicle to dealer, and mechanic determined that left and right rear lower ball joints needed to be replaced due to corrosion.
Brought vehicle to dealer for upper ball joint recall and was informed that the lower ball joints were also bad. Dealer said they could replace them at a considerable cost to vehicle owner. Obviously equally as defective as the upper ball joints and should also be covered by a recall.
While the upper ball joints were being replaced under a manufacturer's recall dealer informed the consumer that both lower ball joints needed to be replaced.
NHTSA recall campaign 04V596000; daimler Chrysler issued an upper ball joint recall. This vehicle was included in the recall, but when taken to dealer for inspection it was found that the lower ball joints needed to be replaced, otherwise the wheels could fall off.
Consumer received recall 04V596000 concerning ball joint wear. However, consumer has been waiting for sometime, almost one month, and was being told there were no parts.
Consumer received a recall notice for the ball joints on the Dodge Durango. However, consumer has contacted the dealer a total of three times, and they have yet to repair the vehicle due to lack of parts.
The hubs also became defective once the ball joints were defective. This should be brought to the manufacturer's attention. Recall campaign. NHTSA campaign id number : 04V596000 front:control arm:upper ball joint.
During a recent state inspection on my 2001 Dodge Durango it was found that one of my upper and both lower ball joints were worn extensively and that the vehicle failed inspection. I was scheduled for a recall replacement for the uppers as per the recal, however after contacting Dodge, I was told that the lower ball joint damage are unrelated to the recall. I feel that the failure and defect in the upper ball joints are the proximate cause of the lower ball joint failure, and that the recall should be modified to include both the upper and lower ball joints.
NHTSA campaign 04V596000; daimler Chrysler issued an upper ball joint recall. This vehicle is included in the recall, but when taken in for repair, results showed that the lower ball joints need to be replaced as well. Dealer will repair at owner's expense.
While driving 25 mph, the vehicle would makes a humming noise and the vehicle would pull to the right when braking. Vehicle was taken to a repair shop. The mechanic informed the consumer that both upper and lower ball joints needed to be replaced. The dealer was notified. The dealer informed that their vehicle did not fall under the recall.
A D V E R T I S E M E N T S
- Topeks, KS, USA