This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Front suspension has wobble. Front tires showed sign of wear on the outside edge within 18K miles. Performed an alignment at 24000 miles. Front end of the Durango still has steering wheel wobble at 60 mph at 40K miles. Issue seems similar to NHTSA action number PE03032. Have not had the front end suspension looked at, and the car is out of warranty.
On occasion when I am turning sharp the front suspension will pop. I have heard this sound ever since the vehicle was purchased (new). The service facility at the Dodge dealer was unable to find anything wrong.
Front tires started wearing excessivey on the outer edge with less than 2000 miles on vehicle accompanied by hard pulling to the right. Vehicle has been to taken to two different dealers with minimal results. It was first diagnosed as an alingment problem, dealer supposedly aligned vehicle to factory specs. The second visit I was told the spring isolators were misaligned (realigned isolators and front end). "complaints about service and continuos problems addressed to service manager". I was offered a free oil change as compensation. Third visit was to different dealer who identified the problem as worn right front upper ball joint (replaced parts). Vehicle was taken in again recently at 36000 miles with excessive tire wear and uncontrollable pull to the right. Dealer stated that the Goodyear ls tires were the problem since they are only a 30,000 mile tire and cross rotated the lt. And rt. Front tires as a fix. I immediately followed up with a visit to the local Goodyear dealer and the first suggestion was I get a front end alignment and told me that the Goodyear tires on the vehicle are 40,000 mile plus. All problems have all occured during the warranty period. Additionally I called Chrysler to inquire about noted problems and was told they had not received any complaints or history of front end problems with Durangos. I did request to start a customer problem file and expressed my concern about both dealerships reluctance to provide quality service for warranty work. Finally, when driving over a bump at any speed vehicle is hard to control, the vehicle will becomes very unstable and bounces to left or right.
When driving over a bump at any speed vehicle is hard to control, it goes to left or right. Dealer blamed this on too much tire pressure, and adjusted the pressure. Consumer test drove another vehicle like this, did not handle the way her's did.
A D V E R T I S E M E N T S
- Fort Worth, TX, USA