This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2000 Dodge Durango, when my car had 70,000 miles on it, there was a recall of the ball joints. My Durango now has 100,000+ miles and it is making the same popping noise in the front end. My mechanic says that it needs new ball joints again. I feel Dodge replaced the ball joints with the same defective parts as the original parts. This is a safety issue. When I contacted Dodge I was told via E-mail that warranty was only until 10 years or 100,000 miles. They did not count on owners keeping this vehicle. This is a safety issue that I feel Dodge should stand behind.
The contact owns a 2000 Dodge Durango. The contact received recall notice number 04V596000 (suspension:front:control arm:upper ball joint). He took the vehicle to a local mechanic and they notified fresno Dodge. The dealer refused to perform the recall repair because the vehicle was not experiencing any failures at the time. The dealer also informed the contact that even though he received a recall notice, he would still be responsible for the repair costs. There have been no failures to date. The current mileage was 113,000 and failure mileage was 75,000. The consumer stated does not understand why the dealer would not perform the recall and would not cover the cost of the recall. The consumer stated would like to be reimbursed for recall performed on the vehicle. The consumer provided the recall issued and the repair invoice. Updated 09/10/07
The contact owns a 2000 Dodge Durango. While driving 35 mph the vehicle pulled to the right. She stated that the vehicle has had several wheel alignments. She received a recall notice (recall#04V596000) for the front upper ball joints. The dealer inspected the vehicle and stated that the upper ball joints did not need to be replaced; however the problem continued to occur. The current mileage was 142,000 and the failure mileage was 99,200. Updated 01/07/08. Updated 12/12/07
- the contact took the car to sears because the vehicle was making a popping noise. The noise occurred since he purchased the vehicle. There were no warning lights indicating service was needed on the vehicle. The contact stated the repair was previously done incorrectly the dealer's district manager denied the repair, although approval was given by the manufacturer.
- Worcester , MA, USA
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Have had several problems with ball joints and control arm on 2000 Dodge Durango, they have replaced them twice under warranty and now they are bad again and need changing and Dodge will not cover since I am over the 100,000 miles warranty. This should be a major recall since I have had numerous problems with this since right after I purchased the car new.
Dodge Durango 4X2. We have had to have the upper ball joint repaired and now the steering knuckle is out on the vehicle. I have contact Dodge dealers and customer care and was told the recall on this only pertained to the 4X4. I am having the same problem with the 2000 4X2 and they state it is not on the recall list. I do see that there were 400,000 4X2 with the same problem.
Lower ball joint failure/wheel bearing failure for 2000 Dodge Durango. They were replaced in Oct 2002 also. The upper ball joints were replaced in Dec 04. On June 1 the lowers have to be replaced again and Dodge will not do anything. There is only 83K on this car.
Consumer has been to dealer to have recall work done and was told that they could not help. ODI asked manufacturer to resolve. Customer did not receive notification letter. Customer paid dealer for the remedy. 1/17/06
I took my 2000 Dodge Durango in for its annual state inspection. When the mechanic put the car up on the lift, the tire fell off. The failure was due to an upper ball joint issue. The mechanic replaced the upper and lower ball joints and replaced the damaged tire. Dodge claims that they will only pay for the cost of the upper ball joint and will not reimburse for the lower joint, tire, or labor. All parts are available for inspection.
The contact stated two weeks ago made an appointment to have recall repair work done. The dealer did not really want to make an appointment because the contact had not bought the car there, but did so. Two weeks ago, she took vehicle to the dealer and spoke to an individual who told her that the parts had been there, but they ran out of them again, and the parts had been sent to the original dealer.
Contact stated on 8-9-05 received a recall concerning the ball joints on 2000 Dodge Durango. Eight months ago when she heard about the recall she called the garage, and they told her they were out of the parts and would call her back in a few weeks. They went on to say it was not serious and she did not need to be concerned. After one month she called them back, and they said they had the parts but missed consumer's name, and were currently out of the parts again. They would call consumer back when the parts came in. They never called consumer back. Consumer called the manufacturer on 8-9-05, and they said to use a different dealership.
Daimler/Chrysler did a recall on the upper ball joints on some Dodge Durangos. I have had my ball joints replaced two times, the first time was the summer of 2004, before the recall happened, then again in Dec 2004 when the recall was announced. To my understanding when you replace ball joints upper & lower should be replace together because they are one component as with the control arms also. As an result of not being replaced at the same time it caused damage to my SUV. I am going to dispute this with the makers of the Dodge Durango, because these components work together, one going bad causes the other ones to go bad also, they should have repaired the unit correctly instead of taking the cheap way out. I was told by an repair shop that when the dealer replaced the ball joints they also should repaired the control arms, which did not happen. The dealer wants to charge me for something that they should have done I the first place. I am very disappointed with the makers of this SUV.
Consumer had to have left upper ball joints replaced and paid out of pocket. Then, a recall notice as issued for the left and right upper ball joints. Dealer reimbursed consumer for the upper ball joints but not for the wheel alignment. After getting the recall had to take it in to have the right side fixed. Replaced the parts, but did not do the alignment which was included in the recall. Filed a complaint previously on Mar 22, 2005 and still hasn't heard anything. ODI 10114468.
2000 Dodge Durango safety recall for upper ball joints.** answer required***. the consumer sent in receipts that totaled $1,336.55, however the manufacturer sent the consumer a check for $319.32.
The consumer received recall campaign notice 04V596000 in December 2004 and contacted the dealership. The dealer indicated that there were no parts available from manufacturer for repairs. The dealership was unable to tell the consumer when the parts would become available.
Ball joints wore out leading to stress and subsequent break of tie rod, ball joints were replaced due to recall, tie rod repaired at owners expense, was told one did not relate to the other.
Consumer received a recall for the upper ball joints, and has not been able to have the vehicle repaired since the dealer had not received the parts from the manufacturer. There was a four month waiting list.
Recall campaign' Dodge Durango 2000 upper ball joints defect. The consumer requested for NHTSA to help induce the recall repair process. The consumer was told no parts were available.
Recall campaign 04V596000 concerning ball joint wear: Consumer was unable to get the dealer to honor this manufacturer's recall because the parts were on national back order.
A D V E R T I S E M E N T S
- Edgewater, FL, USA