This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ea 03 023 & PE 03 032/ ball joint failure: While driving 45-50 mph upper ball joint broke on the passenger's side. Vehicle went out of control and rolled over twice into an embankment before stopping. Driver and the passenger sustained minor injuries, and were transported to the local hospital by an ambulance.
Passenger side upper ball joint bad at 37,000 miles. Could feel something wrong through the steering wheel and made several visits to Dodge dealer and non-Dodge dealer and all said nothing was wrong. Finally insisted the dealer where the vehicle was purchased put it on the front end machine and take a look. Problem was easily discovered by the mechanic prior to making it to the machine. Also replaced drivers side automatic door lock assembly twice in two months.
- Kenosha, WI, USA
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2000 Dodge Durango 2 wheel drive. I bought the vehicle new. Currently has 39,000 miles on it. Ave had to replace both upper ball joints on the vehicle already (approximately 23,000 miles were on the vehicle at the time). Now, I am told, I have to replace the right upper again. I also have to replace the right inner tie-rod, and the rack & pinion bushings. I have had constant front tire wear problems since the car was new. I am on my third set of tires for the front end.
Took vehicle to mechanic to have wheels realigned. Wheels weren't realigned because upper ball joint was so bad mechanic advised consumer have it replaced. (nar)
After driving over 100 miles on interstate I-79 I pulled into a parking lot and my right front tire broke off leaving the vehicle unable to move. Upper ball joint broke which in turn broke the axel which broke the tie rod. When the lower ball joint was removed it also fell apart. I was terified by what had happened. I was told by the service department making the repairs that a part in the tie rod was broken but no replacement part was made so the entire tie rod must be replaced. Also the tie rod needed was on back order so a used tie rod will have to be used. I have been told that the used tie rod should be okay with no defects. The cost to repair has gone well over $1,000. I can not stress to you how upset I have been since this happened. If I had lost that tire out on the interstate myself and others could have been killed.
While driving at any speed, consumer can hear a clicking sound coming from the front wheels. A mechanic examined the vehicle and found that the ball joints were worn on both sides. The consumer also found out that the clock spring is defective in the vehicle.
Upper and lower ball joints failed inspection. My car has only 36,000 miles. There has never been any indication that there was a problem with my car(in oppositon to Chrysler's claim that owners will be able to tell).
Upper and lower suspension ball joints are out of specification and premature wearing. Dealer informs me this is a frequent and recurring problem with Durangos and can lead to serious front end loss of vehicle control. If the dealer says this is a recurring problem, how can this not be a recall item?
While vehicle was going through state inspection technician noticed that one of the wheels was wobbly, and technician determined that the ball joints needed to be replaced.
While driving 35 mph, the consumer heard a loud noise coming from the front of the vehicle. The consumer took the vehicle to the dealer for inspection and the mechanic determined that the upper ball joints failed.
While driving 10 mph, the consumer heard a loud popping noise coming from the front of the vehicle. Consumer was able to maintain control of the vehicle and pulled over. The consumer, who was a mechanic, inspected the vehicle and noticed that the upper front ball joint needed to be replaced due to worn out parts. After the removal of the right side upper ball joints, they appeared to have never been lubed at the assembly line.
While driving, the consumer heard noises coming from the front of the vehicle. The consumer took the vehicle to the dealer for inspection and TR mechanic determined that both upper ball joints failed. There was no warning. The upper ball joint separated under normal conditions. There was damage in the left front suspension, steering gear, control arm, and the axle shaft were all replaced.
While driving at any speed consumer heard a loud noise coming from the front end. Independent mechanic informed consumer that front lower arm ball joint and upper arm ball joint wore out, and needed to be replaced.
A D V E R T I S E M E N T S
- Evansville, IN, USA