This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I just watched the evening news and there was an investigative report about upper ball joint problems on Dodge Durango 4X4's. I have the failure noise that they described and I'm concerned about failure at high speed. I called the dealer and there is no recall and I have a freiend that just lost a front wheel assembly due to this failure. The cost to repair was $675 and not covered by Dodge. I am concerened for my safety! can you provide any information? my car has 37,000 miles, just out of warranty.
Vehicle experienced ball joint failure. The consumer was told by the dealership, they were unable to perform an alignment because of the worn ball joints.
- Hesston, KS, USA
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Upper ball joint failure on my 2000 Dodge Durango. For a while, we were hearing a popping noise when we would pull out of the driveway. Upon inspection, I could find nothing wrong. The problem got progressively worse. I finally figured out it was the upper ball joint because I can grab the top of the front wheel and move it back and forth perpendicular about 1/8 inch. I can look at the upper ball joint and see this is where the excessive movement is coming from. I'm going to replace the ball joint this week. As you can expect, this is the last Chrysler vehicle that I purchase. I have the original ball joint for inspection if it would be helpful.
Had taken vehicle for routine checkand mechanic indicated that front upper ball joints wore out completely. Ball joints would need to be repaired or replaced.
Suspension front control arm upper ball joints on both sides front worn out. Mileage at time of incident was 37,655. Vehicle was taken in for new tires at a local ntb when the problem was discovered.
Today had to have new front upper ball joints, part#K7242cq, applied to my 2000 Dodge Durango. I was told that there was at least 1400 ball joints on back order nation wide and they did not know when they would be able to get any in. Thanks to the hard work of hub tire in St. Johns Michigan they found two ball joints at a Carquest store in St. Johns that would fit my Durango, we got lucky. They got these and got them installed. My Durango only has 57,000 miles on it and the right side ball joint was so bad that they would not let me drive it home as it was that unsafe. With there being over 1400 ball joints on a nation wide back order I think there is a real bad problem with the ball joints and this serious matter needs to be looked into. If someone's ball joints do break going down the road this could case a serious if not fatal accident. Thank you.
I have a 2000 Durango slt plus, I took the vehicle into the local tire shop to have the front end aligned because of excessive tire wear. The service dept stated they would not align the vehicle because of the condition of the upper ball joints. The truck only has 45,000 miles on it. They also stated they would not drive it until they are replaced.
My left upper ball joint is extremely worn and the truck's only 3 years old! I've seen all the other complaints of this same thing and am wondering if someone has to die before Chrysler is forced to fix this problem.
I own a 2000 Dodge Durango. I recently took it into my mechanics to have the brakes worked on. My mechanic then called me and informed that the front left upper ball joint was severely worn and needed replaced and that the vehicle was very unsafe to be driving. He then explained to me he had seen an article regarding Dodge Durangos in the news and showed me the article when I picked the vehicle up. Luckily this was discovered before I lost control of my vehicle and my family or I were injured. I got the ball joint repaired but when I read the newspaper that Dodge Durango were being investigated for this I felt for the safey of other Durango drivers I needed to report it. My mechanic is doug anderson of anderson's automotive 785-325-2609. Thank you.
Reference investigation #PE03032. Ball joints need replacing - premature wear. I had the same problem with my 1999 Durango and filed a complaint then. Dealer only admitted they were loose and replaced on my 1999 after vehicle was in an accident and ball joints could be replaced under insurance claim.
A D V E R T I S E M E N T S
- Berlin, NJ, USA