This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Dodge Durango. The vehicle was brought to the dealer to perform recall 04V596000 repairs. Immediately after the vehicle was repaired the steering assembly shifted and the contact was unable to drive the vehicle forward. The vehicle was involved in collisions prior to it being purchased by the contact, W3hich may have contributed to the failure. The dealer did not correct the failure, and the vehicle has not been driven for a year. The vehicle was towed from the dealer to a relative's home. The contact had not experienced any failures with the vehicle prior to the recall repair. The current and failure mileage were 80,000.
: the contact stated while driving 55 mph on normal road conditions, there were problems with the front suspension. The vehicle was taken to the dealership who indicated the recall #04V596000 was performed on one of the ball joints. The recall indicated a remedy repair for both ball joints. The contact expected the dealership to perform the replacement of the affected ball joint.
Lower ball joint failure/wheel bearing failure for 2000 Dodge Durango. They were replaced in Oct 2002 also. The upper ball joints were replaced in Dec 04. On June 1 the lowers have to be replaced again and Dodge will not do anything. There is only 83K on this car.
Contact stated on 8-9-05 received a recall concerning the ball joints on 2000 Dodge Durango. Eight months ago when she heard about the recall she called the garage, and they told her they were out of the parts and would call her back in a few weeks. They went on to say it was not serious and she did not need to be concerned. After one month she called them back, and they said they had the parts but missed consumer's name, and were currently out of the parts again. They would call consumer back when the parts came in. They never called consumer back. Consumer called the manufacturer on 8-9-05, and they said to use a different dealership.
- East Petersburg, PA, USA
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Daimler/Chrysler did a recall on the upper ball joints on some Dodge Durangos. I have had my ball joints replaced two times, the first time was the summer of 2004, before the recall happened, then again in Dec 2004 when the recall was announced. To my understanding when you replace ball joints upper & lower should be replace together because they are one component as with the control arms also. As an result of not being replaced at the same time it caused damage to my SUV. I am going to dispute this with the makers of the Dodge Durango, because these components work together, one going bad causes the other ones to go bad also, they should have repaired the unit correctly instead of taking the cheap way out. I was told by an repair shop that when the dealer replaced the ball joints they also should repaired the control arms, which did not happen. The dealer wants to charge me for something that they should have done I the first place. I am very disappointed with the makers of this SUV.
2000 Dodge Durango developed problems with the upper ball joints.** answer required***. the consumer was told the lower ball joints were bad and beyond local safety inspection specifications. The mechanic stated the lower ball joints were caused by the upper ball joints being out so badly that the vibration caused excessive wear.
Excessive lower ball joint wear I recently had the upper ball joint replaced through a recall with Dodge. During the states annual inspection the lower ball joint showed excessive wear and failed the state inspection. The truck only has 62,000 miles on it and nearly all on paved roads. The condition that supposedly caused the recall for the upper ball joint is the same found in the lower ball joint. Additionally, there is no grease fitting to allow for grease to be added as necessary.
Ball joints wore out leading to stress and subsequent break of tie rod, ball joints were replaced due to recall, tie rod repaired at owners expense, was told one did not relate to the other.
Driver took vehicle to the dealer for routine maintenance, and mechanic determined that the left front side lower ball joint needed to be replaced due to corrosion. However, the right front side did not need replacement at this time.
Consumer stated that his vehicle was included in recall 04V596000 concerning ball joint wear. However, consumer was told that the repairs would not be done in a timely manner.
Consumer stated that the ball joint problem has damaged all four tie rods. The front end alignment is completely off. Also, was told by the dealer that rack and pinion and control arm had to be replaced. Consumer is included in the recall 04V596000 concerning lower ball joint wear.
Consumer's vehicle is a part of a recall regarding the ball joints on the Chrysler/Dodge Durango. However, consumer has been waiting for the parts which has not come in as of yet. She has continuously called, and still nothing has been done. The consumer stated that the problem was taken care of.
The right front wheel separated from the vehicle while driving 20 mph. Vehicle was towed to the dealer. Dealer replaced both the lower and the upper ball joints.
(1) driving vehicle, normal speed, crossing railroad tracks (2) upper ball joint separated, allowing right front wheel assembly to come fall ouside the vehicle. Failure caused lack of steering control of vehicle until stopped. Damage affected all related parts outside of frame including ABS sensor, upper and lower control arms, tire wheel, wheel berrings, axel, drive shaft, brake line, lower ball joint, steering arm, etc. (3) all components replaced.
A D V E R T I S E M E N T S
- Indian Head , MD, USA