This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased truck on 1/17/03 - ball joints were replaced when purchased, had Durango inspected on 12/23/03 lower ball joints failed inspection and needed to be replaced. That makes twice in 1 year. Both cases were for the lower ball joints.
Consumer states she took her vehicle to the dealer/mechanic for the regular maintenance, and was told that the ball joints are wearing out. She states she would not have known it, had it not been for the mechanic. She thinks this is dangerous.
Upper ball joints failed at 53,000 miles. Sometime after thanksgiving the consumer was feeling something different when driving the truck. The consumer thought it was the steering. The vehicle was taken to the dealer on Dec 1, 2003 and the consumer was told that all four of the upper and lower ball joints were out, and that they should be replaced immediately at a cost of $800. Instead the consumer went somewhere else to have repairs. It took a little longer for the car to be repaired because the parts weren't available. The total cost for repairs were $542.82.
Consumer stated both lower ball joints and the sway bar needed to be replaced and the warranty expired. The consumer had jenkins Chrysler to check these items at 41000 - 61000 and the vehicle was still under warranty.
- Old Fields, WV, USA
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Front ball joints being replaced at 63000 miles. One side wore out the other side almost as bad. No accident, just had front end noise checked by mechanic.
Was making a sharp turn consumer noticed that vehicle was not ridding smoothly. After being inspected by mechanic, consumer was told that the ball joints needed replacement.
PE 03-032, front suspension/ball joint failure: While driving at any speed consumer heard a noise coming from the front wheel. Vehicle was taken to a repair shop, mechanic informed the consumer that the ball joints were worn out.
In March of 2003 I took my 2000 Dodge Durango into Goodyear to have new tires put on and alignment done. I was told that alignment could not be done because all four control arms were worn and needed to be replaced and the cost would be $2000. I then took the Durango to marshall motors in salina, ks, who is the Dodge dealer for an alignment and they said the upper left control arm was beyond tolerance and must be replaced and advised the other control arms were beginning to show wear and should be replaced in the near future. I had the upper left control arm replaced at the cost of $435.05 on March 25, 2003. If the present control are replaced will the replacement parts be a revised part or will it be replaced with the same faulty part that was originally on the vehicle when manufactured" also, has this part been perfected so the danger of this happening again, as occurred on the original equipment? if replacement of faulty parts is done and there should be a recall on the Dodge Durango, will I be reimbursed for the expenses that I've incurred in order to make this vehicle safe" thank you.
I had brought my 2000 Durango into my dealership and I had my ball joints checked, my upper and lower ball joints failed in addition to my front tires being damaged as a result. I was told by the Chrysler dealer that they could not fix it, there were 40,000 miles on the vehicle. I also spoke to the district service manager and he said there was nothing they could do to help pay for the repairs.
Failure of a upper ball joint and fear of separation on a 2000 Dodge Durango with 55743 miles, also failureof lower ball joint and fear of separation. Both resulting in possible personal injury.
2000 Dodge Durango, had vehicle in shop numerous times trying to track down a noise in the front end which was becoming increasingly worse. On this date found the ball joint was in dangerously bad shape and was replaced.
While driving 5 mph and turning left into a parking space driver's side front wheel separated from the suspension. Dealer stated that ball joints separated. There was no injuries. EA03-023
It all started with a squeezing noise in the front end, one day the front right end ball joint collapsed and caused the front right wheel to completely fold underneath itself and caused the front end to collapse. There was roughly miles on the vehicle and in very good condition. Luckily I was simply pulling out of my driveway and not driving down the highway. No one was hurt, but the potential for injury was astronomical. EA03-023
A D V E R T I S E M E N T S
- Harrisburg, PA, USA