This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Safety problems with Dodge Durango including replacing ball joint twice in 4 years, repalcing front roters twice in 4 years, complaining about problems with brakes and the transmission. This vehicle failed two safety inspections for these problems. These are serious safety concerns and have been down played when I have taken my car in and I have not been notified of the seriousness and that these are reoccuring problems with the Durango. Yet the dealership and Chrysler want to claim no responsibility.
When I heard on tv that the 2000 Durango could have defective ball joints, I had my Durango checked. The left ball joint had a chunk missing, and in the words of a repairman, the wheel could come off if I hit a hole or bump on a highway. The right ball joint was also damaged. I had both ball joints replaced at the dealership where I purchased the car. My car has 59,000 miles on it; it has been driven on highways, paved roads, and streets--never off road. I believe these ball joints were defective when installed and am concerned for my own and others safety, particularly since my car gave no warning signs such as noise of difficulty in steering to indicate something was wrong.
While state inspection was being conducted technician noticed that a one of the wheels was wobbly. Then, technician determined that ball joints needed replacement.
While traveling 40 mph consumer noticed looseness in steering and handling roughly in a situation, consumer tried to avoid hitting an elk, but couldn't due to erratic operation of the steering. Driver lost control and ran off the road, crashing. After the truck was serviced consumer was told the ball bearings needed replacement.
- Crawford, CO, USA
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While traveling over potholes or rough pavement consumer heard front end noise. The consumer had vehicle serviced, and was informed that two upper and one lower ball joint needed replacement.
Driver heard a squeaking noise coming from the front end of the vehicle. Upon inspection of vehicle mechanic determined that front upper and lower ball joints needed to be replaced.
While consumer was traveling 60-65 mph wheel shook violently. Consumer was close to the right side of the road, and when he came upon an exit he took it and pulled to the side. When he got out and looked at wheel it had turned toe-in. Consumer immediately called dealer, and had the vehicle towed. Vehicle was repaired at cost of $2100. There was no mention of a recall or investigation. Dealer replaced the wheel bearings, tie rods, steering column, and the steering rack. All those parts had to be replaced because of ball joint failure, and the wheel coming almost off vehicle.
I have a 2000 Dodge Durango that we purchased from a certified Dodge dealer in November 2003. Right after we bought it we noticed a popping sound in the front end and had them check it out on at least two occasions. I just took my vehicle in for service for a front-end alignment and they tell me that both front ball joints are bad and must be replaced, and the job will cost $500. There is no way ball joints should go bad so quickly and the dealer should have recognized the problem when they sold it. We've only had the vehicle 15 months. There is an investiagation on this by Dodge and other agencies but there has yet to be a recall and this is a serious safety issue.
There was excessive shaking in the steering column. Vehicle was pulling to the right, consumer thought it was the brakes. Took vehicle to mechanic, and they replaced the brakes, but the problem still existed. Another mechanic determined that ball joints were prematurely failing.
While driving and turning to the left or right consumer heard loud noise coming from the front end. Vehicle was taken to the dealer, they indicated that it sounded like the ball joints.
While driving entire front end vibrated. The vibration was worse when speed increased. Dealership indicated that upper/lower ball joints had disintegrated and needed replacement.
A D V E R T I S E M E N T S
- Amherst, MA, USA