This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When turining my 2000 Dodge Durango I heard a poping noise, my mechanic told me on 10/27/04 my ball joints were bad and that the whole sterring rack needed to be replaced. I called the local dealer and was told it is not covered under warranty, I then called Dodge they advised the same. I looked on the internet and have found numerous complaints to Consumer Affairs. The repair will cost $1200, this vehicle has only 48,000 miles. From what I have read and the cbs news report it seems that Dodge should have a recall for this problem before people start getting killed.
On May 1, 2004 I went to a midas shop in the cincinnati, Ohio area due to a bad left pull on the front of my Durango. The vehicle has approximately 69,500 miles. My intention was to get an alignment. The technician notified me that my right front upper ball joint was shot and the right inside tie rod was shot. In calling for the repair parts, the technician notified me that the part would have to come from Dodge. I checked with another mechanic that I use and the problems were verified. This mechanic contacted a local Dodge dealer and was told that the whole front rack would have to be replaced. The estimated cost was $500 in materials. I expect expensive labor charges to be necessary due to the required time to replace this system. This is a financial burden and has caused me to wait to get the necessary repair. Based on the information in ODI #10061274 and EA03023, I am concerned about the effect on my vehicle and future safety concerns. The mechanic is currently searching for the part. Also, since it is worthless to get an alignment with these parts bad, I am wearing out expensive tires waiting for this repair.
While consumer was traveling 60-65 mph wheel shook violently. Consumer was close to the right side of the road, and when he came upon an exit he took it and pulled to the side. When he got out and looked at wheel it had turned toe-in. Consumer immediately called dealer, and had the vehicle towed. Vehicle was repaired at cost of $2100. There was no mention of a recall or investigation. Dealer replaced the wheel bearings, tie rods, steering column, and the steering rack. All those parts had to be replaced because of ball joint failure, and the wheel coming almost off vehicle.
I own a 2000 Durango and have been advised by mu mechanic that the upper control arms are dangerously worn and require replacement. I am preparing to contact Dodge to get parts pricing. If this becomes a recall how do I protect my rights to be fully reimbursed> also, is there any benefit to nhsta to see this vehicle prior to repair?
I have always had problems with my Durango since about 12,000 (now have 68,000). Replacement of ball joints, brake calipers, and continuous checks for clicking and vibration feeling in the steering column (mostly when turning left). Now I am told that I must invest $750. For a new power steering rack. I don't mind paying for normal wear and tear, but this has not been right from the start. I believe there is something defective with the steering and front end. Each time it is the left side with the problem. This just does not seem right. I have enjoyed my Durango except for these front end problems. I am now to the point of selling at a loss since I do not feel safe driving my Durango. The steering makes noises and has a funny response to the turning process. Could you please review closer at least for those who will still be owning a Durango.
A D V E R T I S E M E N T S
- Drexel Hill, PA, USA