This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer noticed that vehicle started riding rough. Consumer replaced shocks, but the front end still seemed to ride rough enough to feel all bumps in road. Consumer had brake pads changed and the mechanic showed consumer that ball joints were bad. Mechanic checked both top and bottom ball joint on driver's side. Ball joints showed lots of wear. Then, mechanic checked passenger side to find that more slack was in passenger side than driver side. Mechanic told consumer that there were stories of wheels coming off of same type of vehicle. Consumer says that vehicle is not used for off road use. Vehicle is used for highway and city driving. Consumer is scared to drive vehicle. Consumer is aware of recall on newer models. Feels that same problem exists with this vehicle. Consumer has not yet replaced ball joints. Vehicle is serviced regularly about every 4500 miles at a quick lube.
Arriving home, pulled into the driveway and front passenger tire fell off. Vehicle was towed, and the axle, wheel bearings, and front shocks were replaced.
Dealership was unable to perform a front alignment. This was as a result of the upper/lower ball joints/ inner tie rod/ front shocks/rear shocks, and front brake rotor and pads being defective, and needed to be replaced.
- Grand Rapids, MI, USA
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At 70mph, on I-75 in Michigan '99 Durango transfer case blew apart causing vehicle to jump with smoke pouring out the back of the vehicle. Was barely able to get vehicle under control and off to side of road. Mechanic stated front driveshaft cracked thus maybe causing transfer case cv joint to go blowing apart transfer case. Another vehicle experienced a flat tire at high speed due to running over pieces of transfer case. Have spent over $4000 dollars in repairs to Durango in 3 years including (front driveshaft, transfer case, water pump, PCM, upper & lower ball joints, upper control arms, sway bar bushings, front rotors, brakes, etc. Only 78,000 on the vehcile when transfer case blew up. Can I file a claim for lemon law regarding ball joints. Uppers need replaced again.
Consumer had found a problem with tires and suspension. Technician had found that shock asorber was not supporting vehicle in front. Also tires will wear out and front of vehicle will sink, and rear tire will not help.
A D V E R T I S E M E N T S
- North Richland Hills, TX, USA