This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The upper and lower ball joints wore prematurely. The cause has yet to be determined. Dodge refused to pay for the repairs. Most of the vehicle's repairs were covered under the extended warranty.
While driving 65 mph, the vehicle vibrated uncontrollably. The driver was able to maintain control of the vehicle. The consumer T drove the vehicle to the dealer for an analysis, however the mechanic could not resolve the problem. The dealer determined the upper ball joints needed to be replaced, the first set was replaced at 26000, the vehicle is now on the second set of ball joints.
PE 03-032, front suspension/upper ball joint failure: While having an oil change consumer discovered that the upper ball joints were on the verge of collapse. Manufacturer and dealer were aware of the problem.
- Bedford, NY, USA
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I owned a 1999 Durango that had to have the upper front ball joints replaced. According to my mechanic I was lucky and that the front tire was ready to come off. I got to him in time. Of course the only kind he could replace them with, that were available to him were the non-greaseable kind. The same kind that came with the SUV. I am not looking forward to this problem again. I should not have to.
Purchased used Oct 13, 01 41,626 miles oil change Dec 12, 01 46,722 mies. Oil change Feb 23, 02 50,310 miles. May 15, 02- replaced oil send unit, cleaned / adjusted the rear brakes, system check /reprogramed enignine controller. Ext day oil guage light / fluctuating 0-110. 3 days later oil change, PCV valve replaced, 55,669 miles. July 12, 02 engine blew #2 rod busted. Warrenty company denied repairs due to sludge in engine. Proved 3 oil changes in 6 months I owned vehicle engine & battery cables replaced. August 14, 02 after engine repair drove car to gas station, turned E off, filled with gas, wouldn't turn over. Car engaged, ticking noise, service dept said normal. Purchased battery. Sept 13, 02 check gauge light on, temperature gauge fluctuate 0-260, oil temp gauge to 110. Told no coolant, told looking for leaks. Told coolant topped off Sept 16, 02 oil temp light fluctuated toward 110 mark. Checked oil - quart low. Added quart. Sept17, 02 green fluid leaking, vehicle towed to dealership. Water pump/ by pass hose replaced. Drove off the lot found air cond not working, compressor not connected Sept 22, 2002 engine rev / tachometer stick at 4-5 check transmission / oil levels. Oil 2 quarts low. Oct 10,02 tachometer reved car would not engage. Sensor in transmission out. Replaced sensor. Left shop, at 60 mph could feel vibration by gas pedal, engine would rev, tachometer would jump. Unable to dup the prolbem. Vehicle hooked to computer no abnormal readings 10/22/02 replaced upper ball joints, tie rods, and shaft, front end alignment. 12/02 purchased 2 tires. 6/03 replaced alternator purchased 2 tires front end alignment. 11/03 replaced starter /battery cables 12/26 dealer service department, engine reving, tachometer jumping, crunch in the front end, car not going into reverse. Replace lower ball joints /4 tires due to uneven wear
Upper control arm bushings and ball joints started making noise after 12,000 miles and had to be replaced by 50,000 miles. The cost of replacing these components was over $750.
While driving consumer heard a loud knocking noise coming from the front ball joints. Dealership mechanic tried to repair the vehicle, but was unable to resolve the problem.
I am having to replace both sets of ball joints at 45,000 mi on my 1999 Dodge Durango. I have replaced rear tie rods, front U joints, and transfer case during the past six months. None of this has been covered by warranty.
1999 Dodge Durango with 52,000 miles passed inspection in April 2003. On Dec 23,2003, it was discovered that the vehicle needs 4 new ball joints. Ball joints wore out in a 7,000 mile span. I find it difficult to believe that all 4 ball joints went bad at once. I believe that this relates to a product deficiency in manufacture.
The owner took the vehicle to the dealership for inspection. The mechanic informed the owner that the upper ball joints had failed. Please provide any additional information.
Consumer complained about front end suspension problems, including ball joints. (upper and lower ball joints) the consumer stated the ball joints were replaced at 33,000 and needs to replaced again at 59,000.
Upper and lower ball joints failed at 59,000 miles. The lower ball joints on the both right and left sides were badly worn to the point where an object could have caused a great amount of damage. The parts were replaced. There were no grease fittings in any of the factory ball joint.
We own a 1999 Dodge Durango.... wheel, brake rotor and steering knuckle separated from the vehicle.... ball joint separation seems to have been the problem... apparently, this is a continuing issue with these vehicles.
After seeing a report on the television about defective upper ball joints, I became concerned. I have noticed a squeaking noise every time I go over bumps and the noise comes from underneath the front of the car. I believe there may be a seious problem with my Durango and called my mechanic to make an appointment. I am putting this in writing to establish a record if there is a problem. I will keep you informed.
Dodge Durango ball joint investigation please add my name to the "ball joint" roster. I have recently replaced one upper ball joint at my own expense. Own a 1999 Dodge Durango purchased in new jersy.
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- Shinnston, WV, USA