This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1999 Dodge Durango upper ball joints failed while traveling on the highway. Vehicle required towing to the mechanic. Ball joints were replaced by an independent mechanic.
I purchased a 99 Dodge Durango in August of 2003 with 59,000 miles on it. The vehicle was said to have been through a thorough inspection and nothing was wrong with it. A month after owning it, I took it in because the speed sensor stopped working along with the headlight switch. While checking these things out, the dealership said the the ball joints and bushings were also in need of replacing. How can a vehicle that was fine need $1200 in repairs after one month?
While driving at high speeds, the vehicle vibrated, causing the driver to slow down. The consumer made contact with the dealership. The mechanic determined that the upper ball joints were wearing out prematurely. The consumer also took the vehicle to the dealer, but they told the consumer that the vehicle was fine. The consumer took the vehicle to another mechanic to get a third opinion and was told three out of the four ball joints were shot.
1999 Dodge Durango with 42,000 miles - faulty both upper and lower ball joints - both inner tied rods - water pump - excessive tire wear even though the tires were rotated every 6,0000 miles.
Took my 1999 Durango in for inspection. It failed because it needed new ball joints and tie rods. I went to Dodge dealer (zeiser, in St. Peters, mo), they concurred. I have an extended warranty (I bought the car used 2 years ago). They sent a rep. Out & said it was normal wear & tear. Repairs will cost me over 1 grand. Then I saw the news special on tv! I see I am, by far, not the only one with this dangerous problem.
- St. Peters, MO, USA
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On two separate occasions upper and the lower ball joints needed replacement because they were bad. This resulted in front end assembly separating from underneath of the vehicle.
Consumer complained about a ball joint problem. Consumer took vehicle to dealer for maintenance when it was discovered that the ball joints were so bad that the wheels in front were very close to coming off. Consumer had vehicle towed.
Vehicle began making an odd noise while turning corners. Took vehicle in to have the noise inspected. Was informed that the upper ball joints (both) needed to be replaced and badly. In fact the technician who inspected the vehicle said and I quote, "I would not put my children back in this vehicle until this is fixed." The following day I saw a report on the news about the exact same problem with these Dodge Durango's. my problem with daimler Chrysler is that there were only 123 complaints about another Dodge vehicle that was a hazard to drivers and they recalled them but there have been over 400 complaints about this potentially dangerous problem and they are refusing to help. I spent quite a bit less than average having mine replaced, in fact my total cost was $515.50 and from what I have read the average is around $1700. I also know that daimler Chrysler is bragging that they made $3.5 billion in sales last year. They can afford to fix this problem for the drivers of these vehicles before someone gets seriously hurt or killed.
The upper and lower ball joints on front both sides had to be replaced. The mechanic that fixed them said that I was lucky the wheels hadn't fell off. I fixed it at my own expense of $319.10.
With 60,000 mile on my 1999 Dodge Durango had my upper and lower ball joints go bad which also caused damage to my tie rod ends. The truck was almost impossible to keep on the road. I ended up having to get them replaced by an outside repair shop to avoid having the same type installed. Dodge would not cover these parts on my warranty which is in effect till 85,000 miles.
I have replaced all four ball joints on my 1999 Dodge Durango including the upper ball joints twice. In light of the recent developements and complaints by other Dodge owners I feel it is appropriate to file a safety complaint with you as documentation for a possible recall on these parts.
Request reimbursement for ball joint repair. Consumer found out after being informed by a television program about the excessive wearing of the ball joints associated with other Dodge Durango vehicles which was experienced by the consumer.
While driving 50 mph a knocking noise was heard coming from the rear. Driver was able to drive the vehicle to the dealer for inspection, and mechanic determined that both upper and lower ball joints needed replacing due to corrosion.
When driving at any speed over bumps consumer heard a loud noise coming from the front. Consumer took the vehicle to the dealer, and the mechanic determined that both upper ball joints failed.
While driving 25 mph the steering wheel was hard to turn. A squeaking noise was heard coming from the steering wheel. Consumer took the vehicle to the dealer for inspection, and mechanic determined that both upper and lower ball joints needed to be replaced.
A D V E R T I S E M E N T S
- Canfield, OH, USA