This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When consumer took vehicle to dealer for regular maintenance she was told that ball joints were bad. She had not had any problem yet, but did not want to have any. When consumer purchased the vehicle in May 2003 she was shown where new ball joints were recently put on. But currently now she did not know whether she was told the truth or not. She S did not know how they could have gone badly so soon.
While having vehicle serviced by a mechanic for another problem consumer asked them to check the ball joints. Upon inspection of the ball joints mechanic determined that the upper ball joints were bad and needed to be replaced.
- Salt Lake City, UT, USA
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My 99 Dodge Durango was brought in for routine maintenance and I was then told I could not drive it home...it was too dangerous! the ball joints needed to be replaced because they were defective. I left with a $1000 ball joint replacement and was terrified to think that if I hadn't gone in for maintenance, the wheels could have broken off the car!!! I am a mother of 3 small children and the thought of what could of happened makes me sick. Please encourage Dodge to recall this part immediately before the "could have" turns into a tragic fatality. Thank you, sherri schoenfeldt.
Consumer complained about a ball joint problem which was causing front end noise. Consumer took vehicle to Dodge dealer, and was told that she was driving on bad tires. Later, was told that ball joints were defective.
While driving at 60 mph there was vibration in the front end. The vehicle was taken to the dealer and the mechanic determined the ball joints needed to be replaced..
While driving a clanking noise came from the front end. Mechanic put the vehicle on the lift, and determined that upper and lower ball joints were defective.
While driving at any speed and applying the brakes vehicle pulled to the right side. Independent shop replaced the lower ball joints at consumer's expense.
When turning there was a hesitation in the steering wheel before it turned, and if the vehicle went over a bump in the road, it pulled to the right. Also, there was a rattling noise in the front end. Mechanic replaced the lower ball joints, but the problem recurred.
While driving steering wheel was loose. Upon inspection of the vehicle mechanic determined that the passenger's side upper ball joint was loose, and the tire could fall off at anytime. Also, mechanic indicated that both the upper and lower ball joints needed to be replaced, but the parts were on a nation wide back order. After parts were replaced, consumer again experienced steering becoming loose. Also, repair was made on transmission pan gasket due to a bolt stripped out of the pan.
While turning at 15 mph consumer heard a loud squeaking noise coming from the front frame. The following parts were replaced on the vehicle: Upper/lower ball joints, tie rods, and bushings.
Was driving 45 mph hears a noise, like metal to metal. Took vehicle to independent mechanic, who determined that front upper/lower ball joints were coming apart and were unstable. They would need to be replaced.
A D V E R T I S E M E N T S
- Fredericktown, MO, USA