This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer noticed that vehicle started riding rough. Consumer replaced shocks, but the front end still seemed to ride rough enough to feel all bumps in road. Consumer had brake pads changed and the mechanic showed consumer that ball joints were bad. Mechanic checked both top and bottom ball joint on driver's side. Ball joints showed lots of wear. Then, mechanic checked passenger side to find that more slack was in passenger side than driver side. Mechanic told consumer that there were stories of wheels coming off of same type of vehicle. Consumer says that vehicle is not used for off road use. Vehicle is used for highway and city driving. Consumer is scared to drive vehicle. Consumer is aware of recall on newer models. Feels that same problem exists with this vehicle. Consumer has not yet replaced ball joints. Vehicle is serviced regularly about every 4500 miles at a quick lube.
I have had to replace my ball joints on my 1999 Dodge Durango twice in three years. I also found out today that I needed a new hub assembly. I know there are lot of people experiencing similar problems with this vehicle and want to know if there is anything that can be done to have daimler/Chrysler fix this problem. I also, know that there is a recall for 2000-2004 models, but what about 1999 models. It seems as though similar problems exist with premature aging of the ball joints and other front end components.
While applying the brakes vehicle pulled to right. Consumer was able to maintain control of the vehicle. ABS braking light appeared on the dashboard and remained on. Consumer drove vehicle to the dealer for inspection, and mechanic determined that the brake pads and rotors needed to be replaced.
Consumer replaced the upper ball joints twice. Also, when brakes were depressed they pulsated. Rotors, pads, calipers, and master cylinder were replaced at least once. Also, transmission was replaced. Lower ball joints were also replaced.
Dealership was unable to perform a front alignment. This was as a result of the upper/lower ball joints/ inner tie rod/ front shocks/rear shocks, and front brake rotor and pads being defective, and needed to be replaced.
- Grand Rapids, MI, USA
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When I pushased my 1999 Dodge Durango the brakes was nosiy...took it back to the dealer.they charged me $90 to do a brake service.after the brakes was used a couple of times they started making nosie again...took it back and dealer stated that it was the pads and they could not do anything about it. Well after that I was fed up with them and took it to a Goodyear shop where they replaced the brakes.(stopped the nosie) and also found out the upper ball joints was bad along with the shocks...so they was replaced costing me $1,300. So much for the extended warenties that I purchased with the vehicle..the dealer also charged me for fliud after two sensors went out that was located inside the transmission..wich the warenty was to cover the drive train..this vehicle is a 1999 Dodge Durango 4X4....new tires had to be purchased because of ball joints was bad causeing tires to wear wrong
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- North Richland Hills, TX, USA