This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer had vehicle inspected by a dealership because of the new board cast. Dealership indicated that ball joints wore out prematurely, and the wheel could fall off at anytime if they won't replace the ball joints. Consumer was unsure if it was the upper or lower ball joints.
Consumer complained about a ball joint problem which was affecting the wear of the tires. Consumer seeks reimbursement for repairs on ball joints and replacement of tires.
While driving at 45 mph consumer heard a clanking noise coming from the front end. Vehicle was towed to the dealer. And dealer replaced the ball joint assembly on both sides, and the front hub assembly. Dealer replaced ball joints and front hub.
I have a 98 Dodge Durango at the time it had less than 50K miles when I was told that the upper and lower balljoints were bad by ntw. I was trying to get my front end aligned when they told me they could not. I took the car to the dealer mckenny Dodge they said that the balljoints were worn but they aligned the front end. They said at the time there no know balljoint problems with the Durango.
Consumer had not received a recall after 3 sets of ball joints malfunctioned. Consumer thought this was absurd. He mentioned this to the dealer, and dealer did not care.
Owner 1998 Dodge Durango, have had to replace ball joints twice 1st at 50,000 miles and again at 90,000 miles, this last time had fire on R side of vehicle under car. I have a $1,600 bill at dealed for repairs most of it for ball joints. I notified daimlerchysler after the 1st time it happened. This time I would like to file complaint with your Agency.
PE 03-032, front suspension/upper ball joint failure: Consumer took vehicle to dealer because of excessive tire wear. Mechanic determined upper ball joints needed to be replaced. Also gear shift indicator was off center. When vehicle was in drive indicator was between drive and neutral. Consumer had one transmission replaced, and another one needed to be replaced.
Consumer took vehicle to dealer for routine maintenance, and mechanic determined that both upper and lower ball joints needed to be replaced due to corrosion.
1998 Durango. At about 53K miles the upper and lower ball joints need to be replaced and at about 95K the uppers need to be replaced again. The first repalacement parts were from Dodge and the second set of lowers were replaced by sears with a lifetime warranty. I talked to the service mgr at the local Dodge dealer and he had a tech. Look at the ball joints and they agreed they were bad. The dealership refused to take any action because the car was out of warranty. I contacted Dodge via email and they refused to take any action. I feel that ball joints should last longer than 55K miles. It is interesting that sears gave a lifetime warranty and dodege only is concerned with the first 36K. Tks ron
The vehicle was taken to dealer for routine general maintenance, and the mechanic determined that all four ball joints wore out prematurely. There was banging when the consumer would go over bumps. This was due to loose ball joints.
While driving the consumer heard a loud squeaking noise coming from the front end. The dealerships mechanic inform the consumer that the noise was due worn front upper/lower ball joints.
Today I replace the 6th...yes 6th ball joint in my Dodge Durango. One fell under warenty when I broung it back for other warrent work and it was fixed. That was around 20K miles. At around 40K miles I had to pay out of pocket for all 4 when I asked for a alinement. And today an aline ment was needed from hitting a pot hole and you guessed it another ball joint has gone bad in 12 months and 13kmiles. So my truck now with 53K miles have gone threw 6 ball joints 4 out of pocket cost and one just the cost of labor.
An independent mechanic replaced the upper and lower ball joints and the wheel bearings due to failure. Mechanic said that the ball joints failed prematurely. The failure of the wheel bearings occurred three weeks after replacement of ball joints. Tires were destroyed due to the failure of wheel bearings.
The driver took the vehicle to a gas station for a wheel alignment. The mechanic noticed that both upper and lower ball joints were worn and needed to be replaced.
While driving over uneven pavement there was a loud clanking sound coming from the front wheels. The vehicle was taken to a mechanic who informed the consumer that the upper and the lower ball joints needed to be replaced. The manufacturer and the dealer are not aware of the problem.
Consumer took vehicle to the dealer for routine maintenance, and mechanic noticed that both upper and lower ball joints were warped and needed to be replaced.
A D V E R T I S E M E N T S
- Turner, OR, USA