This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Dodge Durango. Vehicle has defective front ball joints. The vehicle was very unstable each time the brakes were applied. The mechanic encouraged him to let NHTSA know about this problem. The problem has gotten worse.
Contact owned a 1998, Dodge, Durango. There was recall O4V596000 concerning the upper ball joint. This recall was only for 2000-2003 models. Contact also had a problem with lower ball joints.
Owner complained about several vehicle problems.. on all four windows the regulator has had to be replaced more than once. Driver's side having to be replaced the most. Also, lower ball joints / left upper ball joint, and steering column has been replaced twice in less than one year time. Currently the upper right ball joint had to be replaced. These has been ongoing issues with this vehicle since consumer owned it. Consumer dealt with dealership and manufacturer, but Chrysler refused to help since there was no recall. Chrysler was very rude and hung up on the consumer.
(1)both front ball joints were making popping noises everytime we drove over a bump or jolt in the road. (2)the both were bad and needed replacing, thankfully before they created an accident. (3)both ball joints were replaced and the vehicle realigned.
- Livingston, WI, USA
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1998-1999 Dodge Durango owners are you mad !! I am ! why were we left out of the daimler-chrystler ball joint recall ? according to my mechanic it is the same part as used in the 2000-2005. Mine are rusted through and were almost broken. When I took my SUV to the shop. Now it is going to cost me $1000 to fix it. Don't we deserve the same rights of consumer protection as the 2000-2005 owners. I called the terry wiseman's deealship of robinson, Illinois. At first the service dept. Put me on hold for 15 mins. I hung up and called again and gave the receptionist my phone number, info, and ask for them to call me with an estimate. I recieved no call. I called again the next day the receptionist put me through to barry in the service department. He took my info. About 9:00 am called back at 11:00 am to ask if it was a 4X4 that was three days ago still no estimate or phone call. So I got an estimate from my mechanic. Please check out these sites and complain about the refusal to repair are 1998-1999 Dodge Durango ball joints: www.lawyerandsettlements.com/case/daimler2www.DaimlerChrysler.com or email: Durangolitigation@millerfaucher.com let them know we want to be reemburse for the cost of repairing daimler-Chrysler's mistake !!
I won a 1998 Dodge Durango 4X4. I recently had to replace the brakes on my Durango. I had one of the pads on the passenger side break loose from the shoe. I had to replace the rotors as well. Costing me $435. The mechanic doing the work wanted to know if I had replaced the rear brakes recently. I informed him that I had not. The front and rear were replace at the same time maybe a year earlier. He said there was next to no wear on my rear brakes. Sincfe having my brakes replaced there is this awful grinding sound in the front of the vehicle. I took it back to the mechaninc and he said all 4 ball joints, upper and lower, needed to be replaced at a cost of $1400. Parts and labor. I know Dodge recalled the 2000-2003, but this is rediculous. I have not read alot of complaints about the 2000-2003, I've read more about the 98-99. Also my brakes have failed to engage twice and they locked up on me once on dry pavement.
Upper and lower ball joints had to be replaced due to wear. The consumer believes this vehicle should be included in the recall and request reimbursement. Three of the four power window motors have been replaced because they burned out.
All 4 ball joints on the vehicle were close to failing at 72,310 miles. Plus, an inner tie rod was bad and the right wheel bearing. This caused the steering to be very loose and it became hard to control.
All of the vehicle's ball joints had to be replaced. The consumer stated that there was a problem in the front end of the vehicle. The recall did not include the consumers vehicle. The consumer would like to be reimbursed for the amount she paid for service. The ABS and brake light came on. The right inner tie rod assembly was replaced.
The vehicle's upper and lower ball joints failed. The consumer wants to know why the manufacturer excluded 1998 Durangos when it has the same problem as 2000-03 model years.
Knocking in the front of the vehicle causing the truck to become out of alignment. I brought it in to have it checked and they said that I need to have the ball joints to be replaced and that there was a recall on this vehicle for this exact situation. I brought it to alexander Dodge in franklin, tn and they said that the defect does not apply to my vehicle because of the year, which I find it hard to believe that the recall only applies to 1999 and after when my vehicle is a 98 and I find it hatrd to believe that the same problem did not occur to a vehicle made the previous year unless they had changed manufacturers in between.
Relating to NHTSA action number : EA03023: I own a 1998 Durango with the exact same conditions. I have spent $1000 to fix one side of the front end (hub assembly, ball joints, control arms, tie rod ends - it all had to be replaced) and need to come up with another $1000 to fix everything on the other side. Why is the recall only for 2000-2003 model years? the problem is reported for model years 98 and 99 - my search on the NHTSA website was for 1998 model year issues and this issue is listed as a problem for 1998, although most complaints seem to come from my 2000-2003 owners, that's not a reason to not fix the same exact problem that affects my model year.
Events leading up to failure: 1.) noise eminating from the front of the vehicle ? clunking, squeaking; 2.) loose steering associated with clunking;.) wandering at speed. Failure and consequences: 1.) prior to complete failure the vehicle was diagnosed by a local dealer as worn lower ball joints, right inner tie rod end, and sway bar bushings 2.) possible consequences of not determining the problem prior to failure ? unsafe operation or life threatening accident due to steering failure correction: 1.) replaced lower both lower ball joints, sway bar bushings, and the right inner tie rod end ($777.78 parts and labor) in light of recent recalls regarding ball joints of 2000-2003 Dodge dakotas and Durangos, we believe investigation into earlier models is warranted. Extremely similar symptoms are evident on the earlier models prior to 2000 leading us to believe the problem existed prior to the 2000 model year. Given this vehicle was rarely placed in extreme conditions (off-road maneuvers, etc.), never in an accident, and with the majority of the time spent on paved roads, failure of ball joints and other suspension components in the 50,000 to 60,000 mile range is premature. We request an investigation into including 1998-1999 Dodge Durangos into the formal ball joint recall as detailed for the 2000-2003 models.
1998 Dodge Durango with less than 100,000 miles requires replacement of front ball joints. Same issue as identified previously resulting in recall of 2000-2003 Dodge Durangos. No failure of the ball joints. Additional incident of ball joint issue on Durangos.
I own a 98 Durangos has same problem as 2000-2003, ball joints problems.consumer wants to know why did the recall exclude the 1998-99? the consumer stated that this will be the second time replacing the ball joints in this vehicle in 80000 miles.
A D V E R T I S E M E N T S
- Ellicott City, MD, USA