This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The front tires wore out prematurely, and had to be replaced twice in 1 year. Also, when stopping or accelerating, the consumer heard a "clunking" noise from the front end. Dealer diagnosed the ball joints were worn and predicted failure.
When making a left or right turn there is a grinding noise in the driver's side front wheel. Took vehicle to dealer, and dealer stated that upper & lower ball joints were defective due to rust. Also, idler arm was replaced. However, none of the fixes corrected the problem.
- Trenton , MI, USA
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Consumer stated when making a left or right turn, the front end made a noise. The vehicle was serviced and technician stated the ball joints needed to be replaced.
The upper and lower ball joints were worn and needed to be replaced at 62,000 miles. This seems to be low mileage for such repairs. Also, the dealer indicated the tie rod ends were wearing as well and recommended replacing them but they posed no immediate danger but they suggested the tie rod ends may fail soon. Repairs were guoted in excess of $1200! this seems to be low mileage for these repairs as well. With the number of complaints on file it would seem to be prudent to issue a recall on the front suspension, all components, on the Durangos. And to issue reimbursements for those repairs already completed.
Dealer replaced right axle shaft which included lower and upper ball joints. Consumer stated vehicle was running without warranty, as result cost $650.
I noticed a heavy "thump" from the front end when the vehicle was on washboard pavement or when going over curbs entering driveways. The lower ball joints (and intermediate steering shaft) on my 1998 Dodge Durango required replacement at 48,000 miles. The truck has received regular service at 3,000 mile intervals and is driven only in a Suburban (smooth, paved road) or interstate setting. The estimate for the repairs is ~$900. The dealer, koller Dodge in naperville, il, did not detect this problem when replacing the front brake rotors 5 weeks ago.
The consumer stated that she had taken the automobile to the dealership for an oil change/check and was told by the mechanic that the lower ball joints were bad and needed repair. The consumer had them repaired at the tune of $529. The consumer requested reimbursement.
I own a 1998 Dodge Durango. I have had to replace the ball joints 3 times in 70,000 miles. Once at 38,000, then at 53,000, then at 66,000 miles. I saw the news article on tv about this so I decided to report it. I know of several other owners of Durangos with the same problem.
Consumer has stated that since she has owned the vehicle all lower ball joints have been replaced once. At this time, all upper ball joints and cv boots need to be replaced as well.
Consumer stated that while driving and without warning front lower ball joints are wearing out. Dealer notified. This would be the third time for both ABS sensors to be replaced as well as the rear differential.
Our 1998 Dodge Durango has been repaired for the problems that are currently under investigation regarding this vechile. After experiencing what we thought was a problem with the alignment it was discovered that the upper and lower ball joints needed to be replaced. In a addition, the inner tie rod also required replacement. I have the receipt describing the work that was done and the cost.
I own a 1998 Dodge Durango that had to have the ball joints and front suspension replaced at 50,000 miles. This not only was a costly expenditure but according to the mechanics that did the job an unheard of replacement job at such low miles. They informed me that they could not believe I was having to do this, since I was not a large woman. I am interested to hear how many other people have been in my predictament.
I own a 1998 Dodge Durango with approx. 91,000 miles. Last year I had to replace the front lower ball joint on the driver's side. I began to notice that the vehicle would shake uncontrollably when it reached highway speeds (55 mph). This month I purchased and installed 4 new tires, but the service station could not do an alignment on my vehicle because the front upper ball joint on the driver's side had gone bad.
Upper and lower ball joints worn out. Both front lower ball joints replaced at 52264 K miles, 5/17/01 and again at 89387 K miles on 02/07/03. Also replaced the upper ball joints at 89387 K miles on 02/07/03.
A D V E R T I S E M E N T S
- Madison, OH, USA