This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver seat broke while I was in the car. I leaned back to adjust my coat and seat belt and the seat broke off its mounting to the floor of the vehicle. It rocked violently backward. I momentarily lost control of the vehicle. Had I been in traffic this could have led to an accident.
Drivers power seat is rocking back and forth. There was no event leading up to the failure. One day I got in the car and it was rocking. Vehicle has not been in an accident and from research I have done it seems that many other 1998 Dodge Durango owners are also affected. This defective component is costing Durango owners between $500-$600 to replace. If this seat issue isn't addressed, it can cost Dodge Durango owners their lives if these "cheap" seats let loose during a collision. I am calling Chrysler customer care to report problem.
Drivers power seat uses plastic nuts that have both broken requiring me to by a new seat for $500. The nuts are used to change the level of the seat cushion and after the nut broke the seat reclines back when I excellerate making it difficult to drive as you can imagine.
The power adjuster drive seat broke, making the seat too loose. It moved back and forth while driving, causing a distraction to the consumer. Dealership was notified.
I would like to report 2 safty defects with my 1998 Dodge Durango. First is the poor quality wheel studs. During various tire rotations at a qualified service center, six studs have broken (twice at the dealer). I'm really worried that at some point a wheel may come off while I'm driving. Second, the drivers power adjust seat rocks back and forth during braking & acceleration. This is annoying and I'm afraid that eventually, it's going to break all the way loose.
- Sebastian, FL, USA
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Driver's side seat is fastened to an electrical motor with a three inch piece of plastic. Plastic piece had snapped in half which has caused seat to back away from seat frame while driving. This has caused seat to fully collapse. Consumer has contacted dealer.
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- Silver Spring , MD, USA