THIS IS THE STRANGEST STORY I HAVE BEEN INVOLVED IN.
THIS STORY INVOLVES THREE DEALERSHIPS AT THE SAME ADDRESS, WHICH MEANS THE SAME DEALERSHIP WAS SOLD OR WENT OUT OF BUSINESS FOR ONE REASON OR ANOTHER. 2016 DODGE DART WAS PURCHASED NEW FROM FIRST DEALERSHIP (TIM PARKER)
ALL IS FINE THEN SOLD OUT TO THE SECOND DEALER (NATIONAL PARK DODGE) UNDER THE SAME BUILDING, NOTICED PROBLEMS WITH CLUTCH TOOK INTO DEANSHIP (NATIONAL PARK) AND WAS INFORMED THAT THIS IS HOW THE CAR OPERATES AND WAS NORMAL, VERY WELL.
THAT DEALERSHIP GOES OUT OF BUSINESS FOR BAD BUSINESS PRACTICES TO INCLUDE NOT MAKING ANY NOTES OF MY VISIT AND STATING ANY ISSUES I HAD AT THAT POINT, NOW I HAVE THE SAME PROBLEM AS NOTED BEFORE BUT NOW THE SAME CAR IS INOPERABLE AND NOW INFORMED THAT THIS NEW DEALERSHIP (RISER) HAS TO DO AN INSPECTION TO FIND OUT WHAT THE PROBLEM IS AND OBVIOUSLY AT MY COST FOR THERE WAS NO NOTES LEFT OF PRIOR VISIT. WAS TOLD THAT IF I CHOOSE TO DO THE REPAIRS THAT THE DIAGNOSE FEE WOULD BE DEDUCTED FROM TOTAL COST OF REPAIR.
THE DIAGNOSIS WAS COMPLETE AND THE DAMAGE HAD BEEN SEVERE, CLUTCH, THROUGHOUT BEARING, AND FLYWHEEL WAS DESTROYED AND WOULD COST AN ESTIMATED COST OF OVER $2800.00. SERVICE ADVISOR DETERMINED THAT THE DAMAGE WAS CAUSED BY DRIVER AND WAS NEVER INVESTIGATED ANY FURTHER TO ENSURE THAT IT WAS IN FACT NOT A MECHANICAL FAULT.
I HAVE BEEN DRIVING STANDARD TRANSMISSIONS FOR MOST OF MY DRIVING LIFE AND WHY WOULD THIS VEHICLE BE ANY DIFFERENCE. THE DEALERSHIP JUST MADE A HASTE DECISION! SOUGHT OUT ASSISTANCE FROM DODGE BUT WAS TOLD THAT THE DEALERSHIP WAS INFORMING THEM THAT THE OWNER HAD CAUSED THE DAMAGE AND REPAIRS WOULD NOT BE COVERED NOR WOULD THERE BE ANY IDEAL OF A HUMANITARIAN OR GOOD WILL REPAIR TO WHERE THE DEALERSHIP WOULD ABSORB ANY OF THE REPAIR COST, THEY BASICALLY STATED NO! ABSOLUTELY NOT!
CONTACTED DODGE CUSTOMER SERVICE TO SEE IF THEY COULD BE OF ANY ASSISTANCE AND AFTER ANDREA (EXT 81511) BASICALLY BLEW ME OFF FOR OVER A MONTH WE THEN CHOOSE ANOTHER CASE MANAGER OF SHAY (EXT 81494) THE DIFFERENCE WAS ASTOUNDING, THIS MANAGER SEEMED TO GIVE A SH*T. SHE OFFERED A DEAL WHERE DODGE WOULD PAY A PORTION WITH OWNER PAYING FROM 100 - 600 DOLLARS (TO BE DETERMINED LATER) OBVIOUSLY WE ACCEPTED THIS OFFER; SHAY CAME BACK AND SAID THAT SOME DODGE REGIONAL MANAGER (NAME ELUDES ME AT THIS TIME) OF SOME SORT DECIDED NOT TO ASSIST AT ALL BECAUSE THE DEALERSHIP STATED THAT THIS WAS BECAUSE OF DRIVER ERROR. AFTER CONFRONTING THE SERVICE ADVISOR OF THE SUPPOSED STATEMENT HE HAD MADE, HE HAD DECLINED TO UPHOLD HIS CONFIDENCE OF MAKING SUCH AN ABSURD DECISION AND STATED HE HAD NOT EVER MADE SUCH A DECISION!
SO NOW THAT THE CAR HAD BEEN FIXED NO PERSON INVOLVED WANTS TO UPHOLD THEIR SUPPOSED EXCELLENCE IN DECISION MAKING INVOLVING MECHANICAL WORKMANSHIP! WE THEN CONFRONT THE SERVICE MANAGER AT THE SAME LOCATION AND HIS DEMEANOR WAS BASICALLY THAT I WAS BOTHERING HIM AFTER SHOWING HIM A QUOTE IN WRITING OF A DIFFERENCE IN REPAIR COST, HIS SOLUTION WAS JUST PAY ME OUT OF WHAT THEY CALL "PETTY CASH" AND BE DONE WITH ME
AFTER CONFRONTING THE SERVICE ADVISOR, HE AGAIN DECLINED TO ADMIT HE HAD EVEN WROTE THIS QUOTE THAT I WAS HOLDING, HE STATED THAT IT WAS MISCONSTRUED OR TAKEN OUT OF CONTEXT.
THIS DEALERSHIP IS CALLED RISER LOCATED AT 4722 CENTRAL AVE, HOT SPRINGS ARKANSAS, 501/525-0777 (CASE #33581729)
A D V E R T I S E M E N T S
THIS IS THE STRANGEST STORY I HAVE BEEN INVOLVED IN.
THIS STORY INVOLVES THREE DEALERSHIPS AT THE SAME ADDRESS, WHICH MEANS THE SAME DEALERSHIP WAS SOLD OR WENT OUT OF BUSINESS FOR ONE REASON OR ANOTHER. 2016 DODGE DART WAS PURCHASED NEW FROM FIRST DEALERSHIP (TIM PARKER)
ALL IS FINE THEN SOLD OUT TO THE SECOND DEALER (NATIONAL PARK DODGE) UNDER THE SAME BUILDING, NOTICED PROBLEMS WITH CLUTCH TOOK INTO DEANSHIP (NATIONAL PARK) AND WAS INFORMED THAT THIS IS HOW THE CAR OPERATES AND WAS NORMAL, VERY WELL.
THAT DEALERSHIP GOES OUT OF BUSINESS FOR BAD BUSINESS PRACTICES TO INCLUDE NOT MAKING ANY NOTES OF MY VISIT AND STATING ANY ISSUES I HAD AT THAT POINT, NOW I HAVE THE SAME PROBLEM AS NOTED BEFORE BUT NOW THE SAME CAR IS INOPERABLE AND NOW INFORMED THAT THIS NEW DEALERSHIP (RISER) HAS TO DO AN INSPECTION TO FIND OUT WHAT THE PROBLEM IS AND OBVIOUSLY AT MY COST FOR THERE WAS NO NOTES LEFT OF PRIOR VISIT. WAS TOLD THAT IF I CHOOSE TO DO THE REPAIRS THAT THE DIAGNOSE FEE WOULD BE DEDUCTED FROM TOTAL COST OF REPAIR.
THE DIAGNOSIS WAS COMPLETE AND THE DAMAGE HAD BEEN SEVERE, CLUTCH, THROUGHOUT BEARING, AND FLYWHEEL WAS DESTROYED AND WOULD COST AN ESTIMATED COST OF OVER $2800.00. SERVICE ADVISOR DETERMINED THAT THE DAMAGE WAS CAUSED BY DRIVER AND WAS NEVER INVESTIGATED ANY FURTHER TO ENSURE THAT IT WAS IN FACT NOT A MECHANICAL FAULT.
I HAVE BEEN DRIVING STANDARD TRANSMISSIONS FOR MOST OF MY DRIVING LIFE AND WHY WOULD THIS VEHICLE BE ANY DIFFERENCE. THE DEALERSHIP JUST MADE A HASTE DECISION! SOUGHT OUT ASSISTANCE FROM DODGE BUT WAS TOLD THAT THE DEALERSHIP WAS INFORMING THEM THAT THE OWNER HAD CAUSED THE DAMAGE AND REPAIRS WOULD NOT BE COVERED NOR WOULD THERE BE ANY IDEAL OF A HUMANITARIAN OR GOOD WILL REPAIR TO WHERE THE DEALERSHIP WOULD ABSORB ANY OF THE REPAIR COST, THEY BASICALLY STATED NO! ABSOLUTELY NOT!
CONTACTED DODGE CUSTOMER SERVICE TO SEE IF THEY COULD BE OF ANY ASSISTANCE AND AFTER ANDREA (EXT 81511) BASICALLY BLEW ME OFF FOR OVER A MONTH WE THEN CHOOSE ANOTHER CASE MANAGER OF SHAY (EXT 81494) THE DIFFERENCE WAS ASTOUNDING, THIS MANAGER SEEMED TO GIVE A SH*T. SHE OFFERED A DEAL WHERE DODGE WOULD PAY A PORTION WITH OWNER PAYING FROM 100 - 600 DOLLARS (TO BE DETERMINED LATER) OBVIOUSLY WE ACCEPTED THIS OFFER; SHAY CAME BACK AND SAID THAT SOME DODGE REGIONAL MANAGER (NAME ELUDES ME AT THIS TIME) OF SOME SORT DECIDED NOT TO ASSIST AT ALL BECAUSE THE DEALERSHIP STATED THAT THIS WAS BECAUSE OF DRIVER ERROR. AFTER CONFRONTING THE SERVICE ADVISOR OF THE SUPPOSED STATEMENT HE HAD MADE, HE HAD DECLINED TO UPHOLD HIS CONFIDENCE OF MAKING SUCH AN ABSURD DECISION AND STATED HE HAD NOT EVER MADE SUCH A DECISION!
SO NOW THAT THE CAR HAD BEEN FIXED NO PERSON INVOLVED WANTS TO UPHOLD THEIR SUPPOSED EXCELLENCE IN DECISION MAKING INVOLVING MECHANICAL WORKMANSHIP! WE THEN CONFRONT THE SERVICE MANAGER AT THE SAME LOCATION AND HIS DEMEANOR WAS BASICALLY THAT I WAS BOTHERING HIM AFTER SHOWING HIM A QUOTE IN WRITING OF A DIFFERENCE IN REPAIR COST, HIS SOLUTION WAS JUST PAY ME OUT OF WHAT THEY CALL "PETTY CASH" AND BE DONE WITH ME
AFTER CONFRONTING THE SERVICE ADVISOR, HE AGAIN DECLINED TO ADMIT HE HAD EVEN WROTE THIS QUOTE THAT I WAS HOLDING, HE STATED THAT IT WAS MISCONSTRUED OR TAKEN OUT OF CONTEXT.
THIS DEALERSHIP IS CALLED RISER LOCATED AT 4722 CENTRAL AVE, HOT SPRINGS ARKANSAS, 501/525-0777 (CASE #33581729)
- Stuart V., Hot Springs National Park, AR, US