Part Description: Panasonic 8.4" CTP/FCTP Radio, Update Failure
Issue
Description:
Issue 1; Radio inoperative, no power, display no power or screen is blank.~
Blank Screen with Audio: The ICS is a separate module from the radio. If attempting
to replace the display (ICS), do not order a radio part number. Instead, order p/n
Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~
Issue 2.; During a Travel Link software update.....The radio locks up and displays
"Software Missing" with a green screen. Please contact Nabil Issa at cell (248) 941-
8720 or Reggie Philip at cell (678) 330-0255. IMPORTANT - Do not clear codes,
perform a battery reset, or remove the radio before calling. Engineering is currently
root causing this issue and your assistance is greatly appreciated. If unable to reach
this person within 15 minutes, then proceed with the necessary repair. ~
Issue 3.; If the radio ICS/touchscreen display appears to reset intermittently, it turns
white then black and functionality returns....Please contact Gaurav Saxena at cell
(248) 260-0583. Engineering is currently root causing this issue and your assistance
is greatly appreciated. If unable to reach this person within 15 minutes, then
proceed with the necessary repair. NOTE: USB cables should be replaced prior to
the HFM or Radio.
