This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Dodge Charger. While driving at approximately 60 mph, the driver side headlight dimmed and both headlights failed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 51,426.
The contact owns a 2012 Dodge Charger. While driving approximately 75 mph, the front headlights failed without warning. The vehicle was taken to the dealer, but was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 48,000.
Connector at passenger low beam headlamp overheated and melted. Replaced connector. Vehicle had been previously inspected under recall 12V-042 and they did not find a problem.
Recall 12V-042 was completed and they did not find a problem. Shortly after the recall was completed we have had continued failure of the passenger low beam headlight and found the connector has been overheated.
The A/C and defroster became inoperable. A check of the fuse box panel underneath the hood of the vehicle revealed that the fuse that directly controls or is associated with the performance/operation of the A/C and defroster was melted resulting in a hole being burnt through the bottom of the box. The fuse was the original fuse for the vehicle. It appears that the entire fuse box needs replacing as a result of the damage caused by the burned fuse. Additionally, the head lights of the vehicle look as if they are shattered internally. It appears that the bulbs, which are also original/factory get too hot and cause the plastic fixtures to appear cracked or shattered.
- Pine Bluff, AR, USA
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P60 - recall / NHTSA 14V-634 (alternator) on Sunday 01/11/14 at 7:00pm at night my 2012 Dodge Charger with only 39,000 plus miles, (basically brand new) completely shut down in san andreas California on a back country road in the middle of the road at night, with my fiance driving and our two minor children in the back seat. All electrical systems shut down completely and the car actually put itself into park in the middle of the road at a stop sign and busy intersection. No hazard lights were available or working and this became an extremely dangerous situation.. chp was dispatched right away. (evidently by a passing driver who called 911 emergency). Chp arrived at the site, parked their patrol car behind our car and used its hazard lights to warn oncoming drivers of this hazard. Chp immediately called aaa, (for an emergency hazard situation), to remove our car off the road and out of traffic. Chp stated our car, being in the middle of the road with no hazard light capability, was an immediate life threatening danger to my fiance and our two children and all other passing motorists. Aaa arrived right away and towed our car approx. 40 feet off to the side of the road and immediately charged us a $200 hazard vehicle towing fee. Aaa dispatched another tow truck as this tow truck driver was off duty and he only responded due to the emergency of the situation, (the call by the chp for a hazard vehicle).we had no alternative but to have the car towed to our residence in columbia California. The next morning, Monday, 1/12/14, century service extended warranty administration requested the car towed to a full Dodge dealership. I had the car towed from columbia California to modesto California Dodge Chrysler for $110. (the closest full Dodge Chrysler dealership). The dealer diagnosed the car. The alternator had gone out and shut down all electrical on the car.
My vehicle stalled luckily as I was getting on to the 91 eastbound euclid St on ramp. My vehicle could have stalled in the carpool lane. Also I had just dropped off my 7 month old daughter at my mother's house.
The contact owns a 2012 Dodge Charger. The contact received a notification of NHTSA campaign number: 14V101000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was unavailable.
The contact owns a 2012 Dodge Charger. The contact received a notification for NHTSA campaign number: 14V101000 (exterior lighting); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Dodge Charger. The contact received a notification for NHTSA campaign number: 14V101000 (exterior lighting). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was unavailable.
A module went bad in my 2012 Dodge Charger. The wiper blades were stuck on high, full speed, even with the control set in the off position. The night time lights would stay on, even with the dial set to auto, in the middle of the day. I was told by my dealership, that the part was on "national back order and that there was no eta on when the part would be in." My dealership has left me stranded, with no loaner vehicle and no solutions.
One of my low beam headlights has been out for two weeks. I set up a service appointment with local dealer over a month ago when I initially received the recall notice. I called back and asked them to expedite my appointment, but was told they are only allowed to order 1 repair kit per week so it will still be a while before they are able to get to my car. I called Chrysler and was told they can't expedite orders for parts involved in recalls. This makes no sense, if there are safety issues those parts should be sent out as soon as possible.
My headlights burned out over a month ago. I asked the dealer to repair but they said I would have to pay out of pocket. I repaired them at my expense then received a recall notice for the wiring harness two days later. I again contacted the dealer and asked them to repair the wiring harness since it was covered under the recall. I was told that Chrysler has not made the parts and no dealership has them. My name was put on a calling list so that I could get the next available part. In the mean time, I am a single mom and I have no choice but to either get a rental car or drive at the risk of my own safety rather than miss work. I again called the dealership because it has been a month and I still have not received a call that the part was ready. I was told that the part was still not ready and there was nothing they could do. I was referred to Chrysler's "customer service" where I was told to file a complaint under the lemon law through the booklet in my owners manual packet. The booklet had no information on the lemon law for my state but listed most of the other states. I have been without my passenger side headlight for over a month now and have replaced the light 3 times, once through the dealer but they burn out within a single night.
I was driving and the headlight on the passenger side quit working. I stopped and checked it out and the light would come on if I touched the connector. Firestone replaced the bulb. The bulb was intermittent. If you touched the connector it would work. Ultimately, the connector caught fire and melted off. I found that there was a recall, but my VIN was not covered in the recall. The recall should be expanded! I am senior systems engineer for the federal aviation administration and fully qualified to assess that it is a safety issue.
The contact owns a 2012 Dodge Charger. The contact stated that the driver's side low beam heads failed without warning. The vehicle was taken to the dealer where the technician diagnosed that the light bulb overheated and the wiring harness had melted. As a result, both the headlight and the wiring harness needed to be replaced. The manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in NHTSA campaign id number: 14V101000 (lighting). The vehicle was repaired. The failure mileage was 40,300 and the current mileage was 40,450.
My 2012 Dodge Charger is having the same problem as the recall but come to find out my VIN # is not on the recall list.I went to the part store to purchase a light bulb when the guy told me to take my car to the dealer because the wire harness had melted the dealer pull up my vehicle VIN# and stated my car is not under a recall and that I had to pay to get my car fix. Why is my car having the same problem as the recall but not on a recall list I really would like an answer to my complaints. Thank you.
While driving the vehicle, the low beam headlights will go brighter, then dimmer. Then the headlights went out all together. The high beam lights still worked. While changing the bulbs, it was noticed that the wiring to the low beam lights was melted causing a short.
The contact owns a 2012 Dodge Charger. The contact stated that the head lights failed to activate. The contact mentioned that after inspecting the vehicle, he noticed that the wiring harness connector was melted. The vehicle was taken to the dealer where the technician verified the failure and stated that the vehicle was not included in NHTSA campaign number: 12V042000 (electrical system, exterior lighting, service brakes, hydraulic). The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 45,000 and the current mileage was 47,000.
The contact owns a 2012 Dodge Charger. The contact stated that the driver's side low beam headlight failed intermittently because the connection was melted. There was a recall under NHTSA campaign number: 12V042000 (electrical system, exterior lighting, service brakes, hydraulic) that could have been related to the failure. The manufacturer was made aware of the failure and stated the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 30,000.
The contact owns a 2012 Dodge Charger. The contact stated that the headlights intermittently failed. The vehicle was taken to the dealer where it was found that the wiring harness had failed. The vehicle was not repaired. The manufacturer was contacted and about the failure. The failure mileage was 60,026.
A D V E R T I S E M E N T S
- Los Angeles, CA, USA