This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
First of all the customer service at the local dealership! sucks! when you called they (it's a call center), and they transfer where no one ever picks up. My problem occured on 8/6/2014. My car was driving in battery mode (which is not listed in the manual by the way). So, I called the Dodge chyrsler customer service to find out what was going on 1-800-423-6343. Only thing they advise was take to the dealer for diagnostic testing (which you the consumer have to pay for). Now remind you I have only had this car for one year and I am the second owner. I have kept up all my oil changes and regualr maintenance required for mileage, but all all of sudden the freaking alternator goes out on a 2012 Dodge Charger. Of course this does not sound right. So, I get a call back from the local dealership and they advise me that it will be $655 plus diagnostic. I have beed advised by the dealership as well as the chysler group llc customer center they can not assist with cost due to decline matrix and the history of the vehicle. I have gotten nothing but bs from everyone in regards to the so called case no. They gave me. The cutomer service representative have been extremely rude. I ask for a manager which they advised me they could not give me. (remind you again I use to work for a call center) I have not never heard a rep telling a customer you can not speak to a manager. Bull crap! also, I was told they are not allowed to give out headquarters numbers or information of address (which I ended up google the information). I planned on taking this matter up. I have electric issues, airbag issues, and more since I got this vehicle. Everyone tried to warn me about buying a Dodge, but I guess they were right ang I was wrong. Thanks, a concern owner of a Dodge Charger.
Ac, speedometer, radio, all stopped working. Icons on the dashboard kept flashing out of control. The vehicle became difficult to steer, windshield wipers started on their own, windows locked. Then car just stopped working all together while I was driving. I thought maybe it was the battery so I attempted to get a jump. The vehicle turned on while it was being "jumped". as soon as the cables came off the strange behavior started again.
Leaving work I noticed my radio suddenly turned off, display showed power saver mode. I contacted my husband by cell phone and he advised me to stop driving it because there had been reports of fires, crashes and loss of control. I was turning on to my street and I lost control of steering, brakes, and all power in the car. I was coasting to park and noticed that there was smoke coming out from under the hood. My husband came down to look at the vehicle and could not turn vehicle on at all. Now, I drive our car to and from work, a 15 minute trip 6 days a week. We regularly keep our vehicle serviced. This car is coming on a 2 year anniversay and I have paid for a new battery, parts/labor and diagnostic test. Dealership says that my car is safe to drive but the alternator is making a noise and that it can last from 6 months to a year or die a week from now. How dramatic is that? Chrysler gave me a case # and adivsed me that they needed to know what was wrong with it before they offered cost assistance. There is no amount of money that either company can give me to replace the loss of a life in my family. Please keep us safe and fix these defective vehicles off of the road to prevent even more unnecessary collisions.
The contact owns a 2012 Dodge Charger. The contact stated that while driving at various speeds, there was a sudden loss of engine power and the vehicle stalled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 16,000 and the current mileage was 22,000. The VIN was not available.
I was driving into a martin's grocery store parking lot when I noticed the engine high temperature light illuminated, I immediately parked vehicle and turned the engine off.I then noticed steam escaping from underneath hood, I got out and away from the car, and I immediately called crossroad Dodge dealership srvuce department in prince george, va.I talked with a male service technician about what happened and he replied",let engine cool for 1 hour before driving it to dealership, I waited 1 hour and then drove it to the dealership.
- North Dinwiddie, VA, USA
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First, I received warning for "battery saver mode" on dashboard. Later in the day, I took car to dealership for a service visit and the car shut down right there. All lights went crazy and car put itself in neutral very violently. I am afraid of this car and what it may do if this were to happen at a higher speed. Once the car took over control, I could not shut it off, put it in gear, or anything else for that matter. Dealer says its simply a bad battery and I am very leery of the dealer's diagnosis at this point.
I was driving down the road at 15mph and the TPMS light and traction light flashed on the dash and than I started smelling smoke and hearing a loud high pitched noise, car stopped in middle of road creating a hazard, I got out quickly and popped the hood and smoke flew out of the alternator area. Took car in and Dodge is trying to charge $790 to fix this very common issue on the 3.6 2012 Dodge Charger SE.
While driving 35 mph, I smelled something burning. My battery light came on and the car shut down. I had it towed to the closest Dodge dealer. The dealership has reported that my alternator, serp belt & tensioner need to be replaced at a cost of $876!!!!! with all the other complaints that are very similar to mine, I feel a recall is in order!!!....updated 07/23/14
My car has been dyeing randomly since I purchased it. I have taken it back to the dealer and they can find no codes and wipe the computer. The first time it happened, I had only had the car for a week. It happens when I am driving and there is nothing that is knocking any components. It coasts to a stop and I am able to start it right back up. No lights come on. I am very afraid and the dealer clearly doesn't want to help.
Driving home from pigeon forge, tn our 2012 Dodge Charger with the 5.7 hemi shut down. The engine just died and we coasted to the shoulder getting almost hit several times. This happen on the interstate 40 just out of knoxville we were running the speed limit when the engine shutdown with no warning. No check engine lights till after the engine shut down.
I have a 2012 Dodge Charger rt hemi with 5.7L. The engine was damaged while driving through an intersection with about 5-6 inches of water left by a heavy rain. My husband was driving slow, following a procession of vehicles which all had successfully driven through. About 10 minutes later the engine started to make really loud noises. I had to call Dodge roadside assistance and they towed it to the nearest Dodge dealer. The dealer advised me the next day that on 2012 Dodge Chargers the air intake supply is located very low to the ground, where it allowed water to get pushed up and into the engine causing the engine failure. I feel that it should be covered by the warranty, because of a faulty design by the manufacturer. After speaking to some Dodge dealers about the problem, they thought that the repairs would be a covered under the manufacturers warranty. The repair had to be put through my insurance for about $8000 and I've had to pay a $500 deductible. I'm wondering if anyone else has had similar experiences with water and engine failure after driving through rainwater. Thank you in advance.
A D V E R T I S E M E N T S
- Chattanooga, TN, USA