This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Dodge Charger. The contact stated that while driving at 15 MPH, the vehicle stalled with several unknown warning lights illuminated. The driver was able to coast to the side of the roadway and had the vehicle towed to the dealer. The dealer diagnosed the failure as an alternator diode-thermal fatigue in which the alternator needed to be replaced. The alternator was replaced along with the water pump, caskets, and thermostat. The contact stated that prior to the failure, the vehicle was overheating and was taken to the dealer where the same failure cause was determined, and a thermostat was replaced in January. The contact stated that the paperwork stated that an alternator was not available. The contact stated the vehicle was repaired under NHTSA Campaign Number: 17V435000 (Electrical System) in March 2018. The contact stated that the vehicle continued to experience overheating failure and the dealer was unable to remedy the failure, causing the water pump and head gasket to fail. The contact stated that the vehicle remained at the dealer awaiting the repair. The contact stated that the dealer had the vehicle for months at a time. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 50,000.
The contact owns a 2012 Dodge Charger. The contact stated that the alternator was faulty and was repaired by a local mechanic; however, the alternator failed again while driving. The contact stated that unknown warning indicators illuminated. The contact pulled the vehicle off the road and had it towed to sunland park Dodge (950 crockett St, el paso, tx 79922, (915) 228-2005) for repairs. The contact stated that the vehicle was included in an unknown recall regarding the alternator. According to the contact, the dealer installed a recalled alternator instead of a new one. The manufacturer was made aware of the failure and did not assist. The failure mileage was 117,000.
The contact owns a 2012 Dodge Charger. While driving 35 mph, the battery warning indicator illuminated and the vehicle inadvertently veered to the right of the roadway. The contact noticed sparks under the hood. The fire department was not contacted and the contact extinguished the fire. The vehicle was towed to an independent mechanic and it was diagnosed that the alternator was destroyed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 95,116.
The contact owns a 2012 Dodge Charger. While driving 45 mph, the power saver mode indicator illuminated and the radio turned off. A photo of a battery was shown on the instrument cluster, and the traction control and windshield wipers activated. The contact stated that the vehicle failed to shut off. The contact had to walk away with the key fob until the vehicle turned off. The vehicle was towed to a local dealer (Chrysler Dodge Jeep Ram surprise, 13165 N autoshow ave, surprise, AZ 85388) where it was diagnosed that the alternator needed to be replaced. The parts were not available and the contact would have to pay $1,000 for the repair. The vehicle was not repaired. The manufacturer was not notified of the issue. The failure mileage was 81,000.
The contact owns a 2012 Dodge Charger. While driving approximately 45 mph, the vehicle lost power and failed to restart without warning. The vehicle was towed to the dealer (Chrysler, Jeep Dodge, 9207 adamo drive East, tampa, Florida, 813-620-4300) where it was diagnosed that the alternator failed and needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was repaired. The contact received notification of NHTSA campaign number: 17V435000 (steering). VIN tool confirms parts not available. The failure mileage was approximately 67,000.
- Riverview, FL, USA
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The contact owns a 2012 Dodge Charger. While driving approximately 30 mph, the vehicle lost power steering ability and the battery save mode message illuminated on the instrument panel. The contact had to maneuver into a parking lot and had the vehicle towed to an independent mechanic who diagnosed that the 180 amps alternator failed and needed replacement. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact that the 180 amps alternator was not under a recall, only the 160 amps. The VIN was unknown. The approximate failure mileage was 80,918.
The contact owns a 2012 Dodge Charger. While driving 55 mph, all the warning sensors illuminated and the vehicle stalled. The vehicle was barely able to move off the highway. The vehicle was not able to restart. The vehicle was towed to the dealer (kayser Chrysler center of watertown, 105 highway 16 frontage rd, watertown, wi, 53904) where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was included in NHTSA campaign number: 14V634000 (electrical system). Because the vehicle had an 180 amp alternator instead of the 160 amp alternator included in the recall, the manufacturer stated that the recall repair would not be covered and did not offer any further assistance. The vehicle was repaired at the contact's expense. The failure mileage was approximately 110,000.
The contact owns a 2012 Dodge Charger. While driving, the vehicle rolled backwards without warning. The contact was able to regain control of the vehicle and the battery saver mode indicator illuminated. The contact stated that both the radio and air conditioner lost power. The local dealer was contacted (St's Dodge of columbia, 190 greystone blvd, columbia, SC 29210, (803) 799-1900) and diagnosed that the alternator failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 85,501.
2012 Dodge Charger. Consumer writes in regards to a defective alternator. The consumer stated while driving on the highway the battery, ABS, and transmission warning lights illuminated simultaneously. The consumer was unable to shift the vehicle out of drive. The vehicle exhibited the same defect as listed in recall (P60/NHTSA 14V-634). The consumer would like to be included in the recall.
The contact owns a 2012 Dodge Charger. While driving 15 mph, the battery safe mode warning indicator illuminated and the vehicle stalled and lost power. The vehicle was towed to the dealer where it was diagnosed that the alternator was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 43,340.
The contact owns a 2012 Dodge Charger. While driving 35 mph, several warning indicators illuminated and the vehicle lost electrical power. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 16V390000 (electrical system). The manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2012 Dodge Charger. While driving various speeds, the vehicle stalled and lost power without warning. The vehicle was towed to the dealer and the alternator was repaired. The contact stated that the failure was identical to the failure in NHTSA campaign number: 14V634000 (electrical system); however, the VIN was excluded. The failure mileage was 48,000. Updated 12/20/16 updated 7/9/18
The contact owns a 2012 Dodge Charger. While driving 45 mph, the check engine warning light illuminated. The contact stated that the battery saver warning light, TPMS warning light, and emergency brake warning light also illuminated. The contact stated that the electrical features in the vehicle started to shut down. The contact was able to get the vehicle off of the roadway. The contact was instructed on the instrument panel to place the vehicle in park and turn off the vehicle; however, the contact was unable to do so. After several minutes, the vehicle lost all power. The contact was unable to restart the vehicle. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the alternator failed and needed to be replaced. The vehicle was repaired. The vehicle was not included in NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 43,900.
The contact owns a 2012 Dodge Charger. While starting the vehicle, an abnormal noise was heard. While driving 20 mph, smoke appeared from the engine compartment. There were no visible flames. The vehicle was not able to restart. The vehicle was towed to a dealer where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number :14V634000 (electrical system). The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
The contact owns a 2012 Dodge Charger. While the vehicle was stopped at a red light, it stalled and the ABS warning light illuminated. The vehicle failed to restart and was towed to the dealer where it was diagnosed that the alternator overcharged and caused the battery to overheat and smoke to emit from under the hood. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000. The VIN was not available.
The contact owns a 2012 Dodge Charger. While driving 40 mph, the vehicle stalled, the battery drained completely, and the alternator failed. The contact stated that the failures were identical to those listed in NHTSA campaign number: 14V634000 (electrical system), but the VIN was not included in the recall. The vehicle was towed to the dealer where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 46,000. The VIN was not available.
The contact owns a 2012 Dodge Charger. The contact stated that while driving at 35 mph, the battery warning light illuminated and the "battery saving mode" warning message illuminated. After a few miles, the vehicle stalled. The vehicle was towed to the contacts residence and then to the dealer where it was diagnosed that the alternator needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 85,000. The VIN was not provided.
The contact owns a 2012 Dodge Charger. While driving approximately 75 mph, the sensor lights on the instrument panel suddenly illuminated before the vehicle completely shut off. An independent mechanic was called to the scene and diagnosed that the alternator was faulty. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number: 14V634000 (electrical system). The contact stated that the vehicle experienced the same failure listed in the recall. The VIN was not available. The failure mileage was 98,000.
The contact owns a 2012 Dodge Charger. While driving approximately 35 mph, the vehicle stalled after the battery saving mode warning light illuminated. The vehicle was towed to the dealer for diagnostic testing. The technician jumpstarted the vehicle and diagnosed that the alternator needed to be replaced. The vehicle was not repaired and the failure recurred. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the parts needed were not available to perform the repairs. The manufacturer was notified of the failures. The approximate failure mileage was 69,000.
The contact owns a 2012 Dodge Charger. While driving 45 mph, multiple warning indicators illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to a dealer. The technician diagnosed that the alternator needed to be replaced; however, the part needed to perform the repair was unavailable. The VIN was included in NHTSA campaign number: 14V634000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 25,000. Updated 3/3/15
A D V E R T I S E M E N T S
- Jacksonville, NC, USA