This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On June 5, 2021 vehicle stalled at stoplight on ramp after exiting highway. Car had power but would not start, gears could not change to put in neutral to move vehicle. No warning lights, so symptoms to show a problem may exist. Car would not move and sat in traffic for over an hour waiting on tow truck. Battery checked and verified in good condition. No trouble codes. Research shows that this exact issue for this exact model car known under recall 18V524000, but this specific VIN does no show an active recall.
In motion 40mph on surface streets the car made a big bang then following super load chattering and vibration feel from the transmission due to the clutch completely breaking apart not allowing to the car to go into any gear only 25000miles on the car.
Manual transmission gear shifter gets stuck in gear and will not shift out of gear while making gear shift change started happening at 19000 miles then at 25000 miles the clutch shattered into a 100 pieces makeing a loud bang and none stop chattering while driving in 3rd gear at 40mph on city street causing complete clutch failure an unable to shift into any gear after the clutch failure only leaving neutral available. Causing me to have to quickly coast and pull over 3 lanes and park before getting stuck in a moving lane. Dealer won't cover the faulty shattered clutch under its 36000 3 year bumper to bumper warranty. Saying it's normal wear and tear if it was normal wear and tear the clutch would be worn and intact and slipping not shattered in pieces due to the sever failure of the clutch the flywheel and release throw out bearings were also severely damaged and needed replacing as well
The contact owns a 2018 Dodge Challenger. While the contact's son was driving at an unknown speed, the vehicle suddenly stalled. The vehicle was unable to restart and was towed to island Chrysler Dodge Ram (located at 1239 hyland blvd, staten island, NY 10305, 718-667-8989). The dealer diagnosed that the transmission and rear differential needed to be replaced. The vehicle was repaired. After leaving the dealer, while driving, several warning indicators illuminated on the instrument panel. The contact returned the vehicle to the dealer where it was diagnosed that the axle, ignition coil, spark plugs, anti-lock brakes, and stabilizer bar needed to be replaced. The dealer repaired the vehicle, but the failure continued. The manufacturer was contacted and advised the contact to call the national center for dispute settlement for further assistance. The contact called the national center for dispute settlement and was provided case number: 32195089ny. The approximate failure mileage was 24,000.
The contact owns a 2018 Dodge Challenger. While the vehicle was in park and shifting into drive, the contact heard an abnormal hissing noise. There were no warning indicators illuminated. The vehicle was taken to napleton Chrysler Jeep Dodge Ram (1460 E osceola pkwy, kissimmee, fl 34744, (407) 288-8243), but they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: 59369352. The contact was referred to the local dealer. The vehicle was taken to airport Chrysler Dodge Jeep Ram (5751 Eagle vail drive, orlando, fl 32822, (407) 541-6200) where it was diagnosed that the vehicle made a noise while shifting from park into reverse and reverse into drive. The vehicle was not repaired. The failure mileage was approximately 200. The VIN was invalid.
- Kissmmee, FL, USA
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New vehicle was brought into dealer twice prior to reaching 15K miles. Brakes were adjusted, but said to be functioning as designed. Vehicle has long stops in city driving especially after long periods of time when the brakes have not been used, when there is no pressure in the line. The car was re-assigned a new star case by fca Dodge 58387971, from customer service rep "sarah" at extension 3020683. 1 appointment was set up to bring back to the dealer, but when I could not male the appt. She closed the case and sent me no notice. The transmission also has shifting issues and bangs in and out of gear at low or high speeds at all times, when the car has been, or has not been driven. I have leased or bought 7 cars from Chrysler / Dodge in the last ten years and have never been treated so poorly. I did ask that they take the car back as the first incident occurred within 3K miles where I nearly re-ended someone at very low speeds under 20 mph because of the car's defective stopping distance. Instead Dodge told me to go through my state's lemon law. I am asking for assistance from the NHTSA. I am asking that they contact Dodge fca customer care directly at 1 844 827 2006 and speak to sarah at extension 3020683. The transmission is very clunky as well. It slams into a lower gear so hard it lurches the vehicle backwards from third to second gear. This vehicle was a present to myself after surviving colon cancer, but it's a nightmare that Dodge doesn't want to hear about and wants to do nothing to resolve. First repair order was 08 29 2018 (purchased in July 2018), second repair order was March 21 2019. Third repair order was scheduled in May 2019, but needed to be rescheduled. Dodge closed my star case as a result of me canceling the appt. With the dealership.
The contact owns a 2018 Dodge Challenger. While the vehicle was in park, it rolled backwards into the bushes. Also, when the contact shifted the vehicle in park, the gear shifted in neutral independently. The contact heard an abnormal noise coming from the front of the vehicle every time the vehicle was shifted in park. The vehicle was taken to lithia Chrysler (2727 dowd dr, santa rosa, ca 95407) where it was diagnosed that the vehicle had been parked too long. The vehicle was not repaired and the failure persisted. The vehicle was taken back to the same dealer where the cause of the failure was undetermined. The manufacturer was notified of the failure. The approximate failure mileage was 2,000. The VIN was not provided.
A D V E R T I S E M E N T S
- Chesapeake, VA, USA