This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear backup camera will sometimes either be distorted or have a black screen while in reverse. This is a safety hazard as dodge challengers have large blind spots and makes it difficult to see when backing up without the rear camera. This has almost caused me to hit another car and pedestrians as it's hard to see them due to the blind spots and not having the assistance of the camera. While driving in the rain, the front windshield will have streaks across the whole window, making it very difficult to see while driving in the rain. Windshield wipers have been replaced several times but issue continues to happen. The breaks will shake when breaking. This causes the car to not want to break at times. I have brought my car back to the dealership on several different occasions for this issue and all they have done is resurfaced the rotors and have changed the break pads and told me that there is nothing else they can do and to break more aggressively as there is a film on the rotors causing the car to shake when breaking.
The contact owns a 2018 Dodge Challenger. The contact stated that while driving 20 mph, the vehicle independently accelerated up to 46 mph with an unknown warning light illuminated. The brake pedal was depressed and slowed the vehicle as designed. The vehicle was taken to star Dodge Chrysler Jeep Ram (5101 S 1st St, abilene, tx 79605 (325)-698-2222) where it remained unrepaired. The manufacturer was not contacted. The approximate failure mileage was 48,000. The VIN was not available.
I was in the city of old san juan, in motion driving down a two lane street. I was in a straight way I had been pressing the brake down to 55 miles approaching a a slight curve ( not even hard, the curve only deviated few feet to a right and then a couple feet to left, in pr traveling to the in the historical area there is a cement like structure no more than 10 inches serving as a barrier between the two car lanes and the bicycle path). At that moment I lost control of the vehicle, brakes felt weird completely pressing them down, in motion. When I slightly pump the brake again going toward a full press the brake and wheels didn't respond. I tried getting control and as I left the last corner and steer I lost control hitting the barrier. My front tire went off!! rolled down hill. After that my car got scratch at the bottom driving on my brake pad. I bought the car the same day!!!!! I can't stress enough the situation. I used to drive older models and I've never had this encounter. The street that it happen was asphalt. The dealer and bank I got my loan, denied my civil code rights, had to go through the insurance. I didn't sign the document stating I gave the rights to the car. The dealer independent Dodge dealer took back the car and never compensated me nor dealt with me again. They never gave me an alternate vehicle for my trouble while I fixed the problem. They never called back! I tried getting a good lawyer but after they tested what happen in the black box they got to the conclusion I was 40 mph, 5 seconds, prior to the moment the incident took place, so I wasn't going that fast pushing my brakes losing control from the left lane towards the concrete I couldn't get a lawyer in puerto rico. I felt they stole my hard earned money, $5,000 I paid upfront, plus the loan and plus the insurance money and the lawyer I had to pay for the aggravation.
The contact owns a 2018 Dodge Challenger. While the contact's son was driving at an unknown speed, the vehicle suddenly stalled. The vehicle was unable to restart and was towed to island Chrysler Dodge Ram (located at 1239 hyland blvd, staten island, NY 10305, 718-667-8989). The dealer diagnosed that the transmission and rear differential needed to be replaced. The vehicle was repaired. After leaving the dealer, while driving, several warning indicators illuminated on the instrument panel. The contact returned the vehicle to the dealer where it was diagnosed that the axle, ignition coil, spark plugs, anti-lock brakes, and stabilizer bar needed to be replaced. The dealer repaired the vehicle, but the failure continued. The manufacturer was contacted and advised the contact to call the national center for dispute settlement for further assistance. The contact called the national center for dispute settlement and was provided case number: 32195089ny. The approximate failure mileage was 24,000.
New vehicle was brought into dealer twice prior to reaching 15K miles. Brakes were adjusted, but said to be functioning as designed. Vehicle has long stops in city driving especially after long periods of time when the brakes have not been used, when there is no pressure in the line. The car was re-assigned a new star case by fca Dodge 58387971, from customer service rep "sarah" at extension 3020683. 1 appointment was set up to bring back to the dealer, but when I could not male the appt. She closed the case and sent me no notice. The transmission also has shifting issues and bangs in and out of gear at low or high speeds at all times, when the car has been, or has not been driven. I have leased or bought 7 cars from Chrysler / Dodge in the last ten years and have never been treated so poorly. I did ask that they take the car back as the first incident occurred within 3K miles where I nearly re-ended someone at very low speeds under 20 mph because of the car's defective stopping distance. Instead Dodge told me to go through my state's lemon law. I am asking for assistance from the NHTSA. I am asking that they contact Dodge fca customer care directly at 1 844 827 2006 and speak to sarah at extension 3020683. The transmission is very clunky as well. It slams into a lower gear so hard it lurches the vehicle backwards from third to second gear. This vehicle was a present to myself after surviving colon cancer, but it's a nightmare that Dodge doesn't want to hear about and wants to do nothing to resolve. First repair order was 08 29 2018 (purchased in July 2018), second repair order was March 21 2019. Third repair order was scheduled in May 2019, but needed to be rescheduled. Dodge closed my star case as a result of me canceling the appt. With the dealership.
A D V E R T I S E M E N T S
- Antioch, CA, USA