This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was entering onto the highway and accelerating up to speed. When the car suddenly jerked multiple times, the vehicle did not accelerate, but the RPMs redlined. I then lost power while entering the highway. The vehicle would not restart, so I pulled onto the shoulder of the interstate. Almost being hit multiple times by other motor vehicles. I attempted to restart the car without any success. The vehicle was towed home to my residency, until I could have it towed to a mechanics shop for further diagnoise. The vehicle has not restarted in over 3 weeks now.
The contact owns a 2014 Dodge Challenger. The contact stated that while her husband was driving out of the driveway at approximately 20 mph, the vehicle independently accelerated and drove for approximately 3/4's of a mile downhill. The driver stated that the brakes failed to slow the vehicle. Additionally, the driver was unable to shift gears to slow the vehicle. The contact stated that her husband was unable to control the vehicle and crashed into some trees. The air bags deployed. The contact stated that her husband sustained bruises and scratches to his left arm and also sustained injuries to his back and neck. The driver was taken to the hospital by ambulance to seek medical attention. The contact was unsure if a police report was filed since the failure occurred on a private road. The vehicle was towed to a tow yard. The vehicle was not yet diagnosed, nor repaired. Neither a dealer nor the manufacturer were notified of the failure. The approximate failure mileage was 61,000.
My vehicle stopped accelerating while at an intersection red light 7-3-20. Managing to get it to a mechanic shop I was told my transmission is no good. My powertrain warranty expired in 1-2020. My car was inspected and diagnosis test were performed on it and never detected any problems with the transmission during 2019 over three different times because of my concerns about how my car was driving. Under the dealership possession they failed to identify the problems that existed within the transmission never making the appropriate repairs or replacing parts covered under warranty. I knew my car was not driving properly that's why I took it to the dealership and every time they failed to detect the problems with my transmission alleging that there are no problems and claims to have fix problems they did see but never addressing the true problems with the transmission keeping me uninformed about the conditions of my vehicle while under warranty by misleading information that's inaccurate. Chrysler refused to assist me with replacing the transmission that should have been replaced when I took my vehicle in under warranty with concerns how the car drives. Chrysler claims how were they supposed to know about the transmission if I didn't tell them but I'm not a mechanic and I told them it was driving and shifting properly what else am I'm supposed to do besides bring it to the dealership to be inspected. I have records of my maintenance history for all of 2019 showing each time I took my car to the dealership for inspection and they failed to make the transmission repairs. These same records are available for Chrysler to review and they still decided to not assist me with the replacement of the transmission that they failed to replace while under warranty because they intentionally ignored the problems and acknowledge that replacement was needed.
The contact owns a 2014 Dodge Challenger. The contact stated that while driving at an undisclosed speed, the vehicle failed to respond with the accelerator pedal depressed. There was no warning light illuminated. The vehicle was taken to midway Dodge (4747 S. pulaski rd, Chicago, il 60632) to be diagnosed. The mechanic was unable to duplicate the failure. The contact was informed that the vehicle was operating as designed. The contact stated that the vehicle was picked up and the failure recurred. The manufacturer was made aware of the failure. The manufacturer recommended that the vehicle be taken back to the dealer and for a technician to do a drive along to see if the failure would recur. The vehicle was not repaired. The failure mileage was approximately 73,300.
The contact owns a 2014 Dodge Challenger. The contact stated that the cruise control failed to disengage when the contact's foot depressed the brake pedal. When the cruise control was applied while driving 65 mph, the rpms increased and the vehicle accelerated to 114 mph. The contact pulled the vehicle over to the side of the road and disconnected the cruise control. As the contact continued driving without the cruise control activated, the vehicle proceeded to accelerate and decelerate simultaneously. The vehicle was taken to an independent mechanic for inspection and the mechanic stated that the power train control module and the alternator generator regulator failed. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 18E053000 (vehicle speed control) and NHTSA campaign number: 17V741000 (electrical system). The manufacturer was contacted and provided case number: 64720021. The vehicle was not taken to the dealer. The vehicle was not repaired. The failure mileage was 91,099.
On drive home from purchasing vehicle we noticed a loud clunking in the rear end while in stop and go traffic. Called dealership immediately. Sales manager said it was normal, they all do that. Took it in for service, tech test drove it and said it was not normal & seemed to be problem in the rear differential. When brought in for repairs they only updated computer system. Problem persisted with loud clunk and hard shifting at about 1500 RPM and slowing and engaging gas at lower speeds, typically between 30-40 mph. Took back in, after some time investigating and coming up with no diagnosis they contacted manufacturers "star center" and were advised it was a shift binding problem in the rear differential. They replaced the valve body & reset the transmission shift adaptive. Problem still persist while the dealership & manufacturer insists it meets manufacturer specs. Concern is with the rear differential binding and locking up can & may lock the rear end up bringing the car to an immediate & ill timed stop in traffic.
I am wanting to complain about how long this part is taking to fix the recall P60 alternator problem. Chrysler known about this problem July last year, finally issued a recall end of November and states that there is no part to fix at current time. My Challenger is an everyday driver. I drive on interstates and hwys everyday. Knowing my car could stall at anytime without warning isn't a good feeling to have everyday. This could cause injuries or even worse fatalities on the interstates if this occurs. I think manufacturer has had plenty of time to get a part to fix the problem by now. I have tried calling the hotline number on the recall and they just say they have no idea when the part will be available. I'm sorry but if this is something they make everyday in a plant they should of already had the part or the alternator to fix the problem. There should be no reason this part is taking so long to get.
I purchased my 2014 Dodge Challenger R/T 6 speed manual transmission on January 6th 2014. This was my dream car and I never thought I could afford one. So it saddens me to have to go to this extreme to get some involvement on a issue that is being ignored. My first service was on February 11th.I took the car in because of engine noise. The dealer replaced the catalytic converter thinking that was the noise. On May 31st at 5,000 miles the dealer replaced the lifters on the car. These did not solve the issue and it was getting louder. You can hear it inside the car while driving. I took the car to another dealer at around 10,000 miles with the same noise complaint on November 8th. I called Dodge customer service after no resolution. They referred me back to the dealer to do a diagnosis on the car. I picked the car back up on November 11th and the dealer informed me that this noise is and I quote "agree that noise is louder than a 15 model but noise is still there in a 15 model. Common noise that differ slightly from vehicle to vehicle. Reviewed tsb and star case. Lifters had been changed by another dealership. Conducted procedure in star case [xxx] and inspected components for failures listed in star case [xxx]. contacted star and there reply was slight valve train noise/clatter is characteristic of hemis. If like vehicle has comparable noise level no repair to perform. Noise may increase slightly with mileage. I have been back to the dealer recently to have this looked into again with no luck. There are 60+ of this issue documented with VIN #S on a forum which I am a member of and we all would be more than happy to provide information for. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Brand new car delivered had a ticking sound only while driving at aprox 1800 RPM's and above.. complained to dealer and was told "normal" for new car until engine break-in. Weeks later star case [xxx] performed on car to remove tabs left on lifters at engine assembly. Tabs removed, no relief from ticking. Chrysler rep authorized dealer to change regular oil to srt penzoil 0W40 full synthetic with cost being billed to Chrysler for next 5 years. Ticking is still heard inside vehicle while driving. Dealer refuses to service car for "ticking" engine. I was told Dodge would not pay for their time to check the car. I took car out of state to another dealer who was not able to repair ticking per Dodge. This is not the hemi tick. Some customers are getting their cars repaired, others are being brushed off as "normal". some have had engines replaced and another has had his vehicle replaced. If this is "normal" why aren't all 5.7 engines doing this" they're not! it is extremely annoying to listen to the tickatickaticka constantly while driving. It is embarrassing to have passenger's hear the ticking. I have gathered about 60 other hemi 5.7 owners together all with the same problem. Why won't Chrysler/Dodge fix our cars? an email from Chrysler stated " "to review of our records indicates that the condition in question is a function of your vehicle's design and is not a defect in materials, workmanship, manufacturing, or factory preparation. These are the only types of defects covered under the new vehicle limited warranties." What they are telling me is that they knew this problem existed and it's a function of my vehicle's design" there is nothing in any documents I have that state this car will tick as it does. I would not have purchased this vehicle if ticking was part of the car's design. Fix it Chrysler!!!!!
The car has a whine which comes and goes as the car hits and maintains a cruising speed. Took to dealer several times and they have stated that it is a normal condition. Also car has a hesitation upon start from a stop and has ticking from the engine bay. Ticking was called "normal" by dealer. Am now working with Dodge directly to no avail to have issues resolved.
A D V E R T I S E M E N T S
- Minneapolis, MN, USA