This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The ABS system has failed on my 2014 Dodge Challenger SXT and has caused major electrical issues within the vehicle. The ABS part/computer module (part number 68210118AB) has been on back order for months with no estimate of when the part will be available from a Dodge/Chrysler/Ram/Jeep dealership. I have been without my vehicle for 4 months because nobody has this part available. This is a major issue affecting many vehicles under Dodge/Chrysler/Ram/Jeep. My safety was at risk because while I was driving the vehicle, every single light on my dashboard appeared and my brakes stopped working. Thankfully I was leaving my neighborhood and was only going 15MPH. The key fob is not detectable, the windows will not roll up, and the vehicle cannot hold a charge while in drive. There was an ABS warning lamp on prior to this all happening.
The contact owns a 2014 Dodge Challenger. The contact stated that while her husband was driving out of the driveway at approximately 20 mph, the vehicle independently accelerated and drove for approximately 3/4's of a mile downhill. The driver stated that the brakes failed to slow the vehicle. Additionally, the driver was unable to shift gears to slow the vehicle. The contact stated that her husband was unable to control the vehicle and crashed into some trees. The air bags deployed. The contact stated that her husband sustained bruises and scratches to his left arm and also sustained injuries to his back and neck. The driver was taken to the hospital by ambulance to seek medical attention. The contact was unsure if a police report was filed since the failure occurred on a private road. The vehicle was towed to a tow yard. The vehicle was not yet diagnosed, nor repaired. Neither a dealer nor the manufacturer were notified of the failure. The approximate failure mileage was 61,000.
The contact owns a 2014 Dodge Challenger. The contact stated while driving at 25 mph, when the vehicle stalled and lost motive power in the roadway. The contact stated no warning light was illuminated. The contact stated she was able to restart the vehicle and the vehicle operated as intended. The vehicle was taken to hanlees Chrysler Dodge Jeep Ram of Napa located at 333 soscol ave, Napa, ca 94559, where the technician was unable to duplicate the failure. The contact stated the failure was intermittent. The manufacturer had not been informed of failure. The failure mileage was 57,362. Consumer stated when the vehicle dies, lights, power steering and power brakes all shut down.
The following occurred during normal driving conditions over a period of two weeks with warning lights on: Vehicle displayed ABS and traction control warning lights simultaneously. Then suddenly the car, an automatic transmission, would not shift out of first gear. Local dealership service dept stated the computer sensed brake malfunction and caused a "limp mode" causing the transmission not to shift. This is so the car would not reach normal speeds because the brakes were malfunctioning. Dealer shop reports speed sensors on brakes failed due to excessive heat. This is odd because invoice reports the rear sensors failed when normally the majority of braking, producing heat, is from the front brakes. Resulting repairs included replacing both front rotors and left front caliper and both rear speed sensors, and flushing fluid all due to excessive heat. This is a contradiction that they report the rear speed sensors failed. Perhaps a clerical error. All is documented on ed volyes Chrysler Dodge dealership service invoice # 883127, in marietta, ga. Searching the internet shows numerous brake failure stories due to speed sensors in this make and model car. Some are easily "near death experiences". I can only hope they filed NHTSA reports as well. Final systems failure occurred on May 27th. We've had lengthy experience with much older antilock cars of other makes with no hint of failure like this ! I fail to see why a critical failure such as this would be acceptable on any safety standards.
I parked my car in back row of a parking lot to avoid dings. Set parking brake. Approximately 1 hr later my car was seen rolling across parking lot and impacted another parked vehicle. I went to dealer who after I explained what happen said he saw no recalls and would not cover. I then called Dodge srt and explained what had transpired. On hold 2 separate times. Dodge srt premium issued me a case# of 34483211 on June 6 2018 and asked me to bring car into dealership to be repaired. Once car was at dealership the service manager called and I was told they could not tell me why the brake came out of adjustment while parking brake was set, but had no explanation beyond that. I again expressed my concerns that this is not normal having owned numerous Dodge over the last 5 yearsi that I could not except that and Dodge agreed and said that this was moving up to special investigations, and someone would be in contact. The inspection was done last Tuesday the 19th the inspector informed me his inspection was complete and I could pick up my car. He assured me the brake was working and that I could bring it home and wait for the investigation before repairing the bumper and grille. I arrived last weds to get my car and was told unless I pay the repair bill I would not be allowed my car back. I have since called Dodge 2 more times and I am told this is a sealed file and they can not tell me anything and have no person I can contact to resolve this. My collector car is currently still at the dealership outside in a parking lot exposed to weather and who knows what, and I still have no response from Dodge other that this is under special investigation and they will contact me. I do not have any paperwork from the inspectors report and the dealership would only give me the bill they say I am to pay because the case# is not showing up on file due to being sealed.
- Dorr, MI, USA
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I have been trying to get a safety recall repaired on my Dodge Challenger's alternator for the last four months from South pointe Chrysler/Jeep/Dodge located on 9240 S memorial dr, tulsa, ok 74133. I've called the dealership on five different occasions each time no information can be given to me on why my recall isn't being repaired or how long it will take. The last time I called on 6/22/16 I had to leave a message with the service manager, that has still not returned my call. I'm getting the run around at this dealership and feel as if my safety and the safety of others is not important to them. I would think something as serious as my alternator failing causing my vehicle to shutdown while I'm driving or an under hood electrical fire would be of concern but apparently it isn't to South pointe. Please help me get this recall repaired before someone is seriously injured due to the rapid alternator failure that I may experience with my vehicle.
The contact owns a 2014 Dodge Challenger. The contact stated that while driving at an unknown speed and attempting to brake, the brakes failed and the electronic stability control warning light illuminated. As a result, the contact crashed into an animal and into a retaining wall. The contact did not disclose if a police report was filed or not. The vehicle was taken to an independent mechanic where it was diagnosed the electronic stability control failed. The vehicle was repaired but the repairs to the vehicle were unknown. The contact received NHTSA campaign number: 14V634000 (electrical system). The manufacturer was made aware of the failure. The failure mileage was 13,000.
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- Orlando, FL, USA