This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Leaking rack and pinion steering component. Part has been back ordered for 5 weeks. Dodge can not get the part. Vehicle is a 2006 Grand Caravan. Dealer says Dodge knows there is a problem. Dealer currently has two other vehicles with the same problem. While driving powersteering fluid leaks out completely and caused very difficult steering of the vehicle. There has been no recall on this issue. I have talked to customer service many times and can not get a response. And, the dealer still does not know when the part will be available.
Auto began making squealing noise when steering wheel was turned. 10/10/07 dealer "performed visual inspection, found power steering fluid slightly low, topped off fluid level, inspected for leaks, no leaks found at this time". dealers advice: Keep checking power steering fluid & top off as necessary. No further explanation as to why fluid would be low was offered. 2/08 found puddle of steering fluid on drive; returned car to same dealer who now advises rack & pinion needs replacement. Auto has 42,000 miles; was purchased 01/03/07 used from same dealer w/23,500 miles.
I own a 2006 Dodge Grand Caravan with 42,000 miles on it. The rack-in-pinion power steering system is failing and leaking power steering fluid, causing a loss of power steering, which is a potential safety hazard. According to the Chrysler dealer that is doing the repair, Chrysler repaired 10,000 of these in February alone. They admit there is a manufacture defect in the 2005-2006 models of the Caravan. Chrysler is toying with the idea of providing assistance with the repair, which will cost me about $800. (because I am 5,000 miles past the warranty).
- Converse, IN, USA
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- Milan, MI, USA