This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We got into our 2001 Dodge Caravan and started to drive it and noticed that there was a rattling noise in the front passenger side of the suspension. I pulled the van over and noticed the passenger side strut was up through into the engine compartment! I believe the housing is rusted through, which allowed the strut to poke all the way out.
The consumer felt a vibration in the steering wheel when turning. The steering wheel also wanders while driving. The driver drove the vehicle to the dealer for inspection. The mechanic informed the consumer that the problem was not consider at safety problem with the hydraulic steering system in his vehicle.
I recently had to take my 2001 Caravan in for servicing at charapp Dodge North (natrona heights, pa 15065)and I had a $100 deductible. The mechanic servicing my vehicle told me that I had a bad sway bar link and bushings, which required him to replace the bushing - sway eliminator and the link-sway eliminator. I feel this could not be correct as my vehicle is a 2001 and these parts should not have worn out as soon as they did. I have two friends with the same year vehicles but one is a Dodge and the other is a Chrysler and they are experiencing the same problem I did and we all bought our vehicle within a month and a half of each other. I feel I should not have had to pay for this repair because I believe the parts to be defective coming from the assembly line from where these vehicles were built.
- Tarentum, PA, USA
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- Mount Gay, WV, USA