This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Dodge Caravan. She took vehicle to the dealership last week for maintenance. Her husband just put new brakes on the vehicle and the dealership inspected them and everything was great. She left the service department and now the master cylinder malfunctioned. The dealership would not suggest her to drive the vehicle, but she had to drive the vehicle home. ABS light has been on her vehicle for the past year and a half it has been coming on randomly. Dealership said they could not figure out what she was talking about because the light would not come on while they were test driving it and they could not duplicate. The brake failure happened the day after she picked the vehicle up from the dealership which was July 8 and that the soonest they could get her vehicle in was July 15, 2005. She had a recall on electrical system, and they would never check this. But she was experiencing this problem because inside light, stereo, windows would not go up or down, and headlights failed. The dealership stated that vehicle was not recalled. When she went back on July 15th they did not even test drive vehicle because mileage was the same when she left as it was when she took the vehicle into the dealership.
When I took the car in for tire replacement, the tire people showed me a leak on both rear brake cylinders. The front brake cylinder now also has a small leak from the gasket. The minivan has 25,000 miles on it and was purchased December 2000. It is driven on good Suburban roads.
I was in line at school when my brakes went out. We took it to the dealership, but they told us that it was the master cylinder. I think now after watching the story on the news that it was the brakes that did not hold. I think all cars need to have this interlock brake on them. I want to know how I can get interlock brakes on my van. If I had of known that my van did not have that on it I would have brought another type van. #even our insurance company said that this was the safety van. Please help.
- Waynesville, NC, USA
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- Mckinleyville, CA, USA