This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer's vehicle was ran off the road by another vehicle, causing consumer's vehicle to crash into a stop sign at about 35 mph. Upon impact, the air bags did not deploy. Manufacturer was contacted by owner.
We received a recall notice (D17) on a 1999 Dodge Caravan, for the clock spring. The airbag light was not on. We took it to the dealership, martin Dodge in bowling green, ky, to be replaced. They replaced it, and the airbag light came on so they replaced it with another. Everything was replaced except for the last bolt. When they replaced the last bolt the air bag light came on. So they told us it was ok to leave the bolt out or we would have to pay $500 to fix it. The repair they did, evidently, caused a short in the air bag module, and they said it would be okay to leave the bolt out or we would have to pay for the repair. We refused to pay considering the van was okay when we brought it in there. I called the service manager, and he said we would have to pay for the repair. Then, I called the crysler manufacturer. Next the service manager called me back, after the servic E manager was contacted by his zone representative and told me they would pay for half of the repair. Since my last time speaking with him we tried to blow the horn only to find out now the horn doesn't work either. When you try to blow the horn the airbag light comes on for about 10 seconds and then goes off. Why on earth should we have to pay for this damage, evidently they have caused. I tried to call the Chrysler manufacturer back and customer service would not transfer me to the people in detroit I was transferred to originally. She said the representative had made his decision. The recall was not completed, in my opinion, when the last bolt was not installed. Isn't this governed by the federal government"?" we never had trouble with this before.
Dealership will not repair recall 04V480000 air bag clock spring unless the vehicle was currently experiencing the problem. However, problem was not resolved.
Air bag light went on, we were informed that there was a recall, dealer will not even look at the van until Dec. 21st. This is unacceptable! it is a safety issue!Chrysler refused to push the dealer to fix the van earlier.
The consumer was having the same problems as recall campaign #04V480000 clock spring. The dealership would not repair free of charge because the vehicle identification number was not included in the recall.
The air bag light appeared on the dashboard and remained on. Consumer noticed when the horn was applied it failed to come on. The dealer indicated that it would cost $100. To replace the part which was recalled by the factory. The manufacturer would not perform the repairs free of charge because the factory wouldn't reimburse for the model/year of the consumer's vehicle.
Consumer's vehicle stopped at a red light when a drunken driver collided with car from the rear. Consumer's vehicle also collided with a car positioned in front. Upon impact, airbags failed to deploy. Driver sustained serious injuries.
Nhsta recall 04V480000 concerning clock spring failure. Consumer's vehicle was traveling about 10 mph when it hit a vehicle in front. Upon impact, air bags did not deploy.
The air bag light appeared on the dashboard and remained on. Vehicle had no hor when applied. Consdumer took the vehicle to the dealer, and mechanic determined that a clock spring needed to be replaced.
Recall 04V480000 concerning air bag clock spring. After repairs were done horn continued to be inoperative. Dealer informed the consumer that it has nothing to do with the clock spring.
The air bag light was on. The consumer received a clock spring recall, took the vehicle in for repair and after picking the vehicle up the light was still on. The dealer stated there would be $119.95 charge to repair the problem since the manufacturer does not pay them that much. NHTSA recall 04V48000.
While driving, the SRS light appeared on the dashboard and remained on. The consumer took the vehicle to the dealer and was told the clock spring needed to be replaced.
While making a right turn into the parking lot. A vehicle collided and hit the vehicle head on in the parking lot. Both air bags did not deploy. The consumer sustained head neck and leg injuries and was transported by ambulance to the hospital. The vehicle was towed and totaled by the insurance company.
A D V E R T I S E M E N T S
- Algonquin, IL, USA