This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1999 Dodge Caravan SE. The contact stated when the vehicle is started, the air bag warning light would illuminate on the instrument panel and remain illuminated. In addition, the vehicle horn was inoperable. The contact received notification of a recall campaign (NHTSA campaign id number: 04V480000: Air bags) which she believed was directly related to the failure. The recall letter advised a new clock spring would be installed in the steering column. The vehicle had not yet been taken to the dealer for diagnostic testing or repairs. The contact stated the vehicle had previously been involved in a crash but there were no injuries. The approximate failure mileage was 100,000 and the current mileage was 147,750.
The contact owns a 1999 Dodge Caravan. While driving 5 mph, the brake lights failed to illuminate and the horn no longer worked. Also, the air bag light remained illuminated. The vehicle has not yet been diagnosed. The purchase date and powertrain were unknown. The current mileage was 74,000 and failure mileage was approximately 73,500.
- the contact stated that the 1999 Dodge Caravan was recalled under campaign 04V480000 for a defect in the airbags. The recall was repaired 01/31/07. When the airbag light went out last year the horn didn't function. The contact stated that the dealership informed him that the horn assembly wasn't working. He was sure that the recall for the airbag affected the horn.
The vehicle's air bag light illuminated and the horn would not work. Recall campaign: NHTSA campaign id number : 04V480000 the consumer took his vehicle in for service and only half of the service was rendered. A clock spring was installed to fix the air bag failure. The horn failure was never fixed. The consumer attempted to drive the vehicle and the horn started blowing and would not stop. The consumer was told to bring the vehicle in for service and a charge of $670 would get the horn fixed. The consumer stated that he thought that the horn would be fixed at their expense because it was not fixed initially.
- Appleton, WI, USA
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We received a recall notice (D17) on a 1999 Dodge Caravan, for the clock spring. The airbag light was not on. We took it to the dealership, martin Dodge in bowling green, ky, to be replaced. They replaced it, and the airbag light came on so they replaced it with another. Everything was replaced except for the last bolt. When they replaced the last bolt the air bag light came on. So they told us it was ok to leave the bolt out or we would have to pay $500 to fix it. The repair they did, evidently, caused a short in the air bag module, and they said it would be okay to leave the bolt out or we would have to pay for the repair. We refused to pay considering the van was okay when we brought it in there. I called the service manager, and he said we would have to pay for the repair. Then, I called the crysler manufacturer. Next the service manager called me back, after the servic E manager was contacted by his zone representative and told me they would pay for half of the repair. Since my last time speaking with him we tried to blow the horn only to find out now the horn doesn't work either. When you try to blow the horn the airbag light comes on for about 10 seconds and then goes off. Why on earth should we have to pay for this damage, evidently they have caused. I tried to call the Chrysler manufacturer back and customer service would not transfer me to the people in detroit I was transferred to originally. She said the representative had made his decision. The recall was not completed, in my opinion, when the last bolt was not installed. Isn't this governed by the federal government"?" we never had trouble with this before.
Dealership will not repair recall 04V480000 air bag clock spring unless the vehicle was currently experiencing the problem. However, problem was not resolved.
The horn and the cruise control failed to operate when the air bag warning light came on. Upon having the air bag clock spring recall 04V480000 repairs performed dealership indicated that the horn failure was not related to the defective recall part, and charged the consumer $100 to have the part replaced.
Recall 04V480000 concerning air bag clock spring. After repairs were done horn continued to be inoperative. Dealer informed the consumer that it has nothing to do with the clock spring.
Consumer pressed on horn and it did not work. Also, air bag light appeared on the dashboard and remained on. Consumer will take the vehicle to dealer for inspection.
While driving air bag light appeared on the dashboard and remained on. Following that the horn and the cruise control failed to operate. Consumer contacted the dealer, and mechanic determined that the clock spring needed replacement. Consumer called in to make an appointment.
The clock spring malfunctioned. As a result, air bag sensor light stayed on, and the horn failed. Consumer was concerned that the air bags will not deploy upon impact.
While driving at 35 mph air bag warning light came on, and the horn failed to work. Also, cruise control did not work. A recall was issued on clock spring affecting earlier models. Recall campaign; NHTSA campaign id number : 04V480000. For the air bag. The consumer stated that she was in a car accident and the air bags did not deploy. The consumer submitted paperwork on a reimbursement for the clock spring repair.
Airbag sensor light continued to stay on. As a result, horn and cruise control failed. A recall for the clock spring was issued. However, this vehicle was not included in the recall due to model year.
Air bag light on and horn, cruise control not working. Dealer said its my problem & will cost $300+. I know there have been numerous complaints of same prob. & other year models recalled for same problem. The dealer told me the air bag will not deploy in a crash.
Horn has stopped working. Air bag light came on. We have been told to get this fixed immediately due to safety reasons. Already we have paid $35.99 for them to tell us it is the clockspring assembly. It will be at least another $165 (not including the postage charge for them to order parts) to fix it. Why is this not a safety recall?
Air bag light illuminated and the horn stopped functioning. Vehicle was taken to the dealer, where the mechanic determined that air bag clock spring caused the front air bags to deactivate, and the horn to malfunction.
A D V E R T I S E M E N T S
- Mechanicsville, MD, USA