This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer picked up child seat by the handle and the handle snapped off, causing the baby to fall out of the car seat. Consumer went to lock the seat belt and a small plastic piece broke. This was the third seat to break in the same place. Consumer contacted the company, the first two times they wanted to replaced the broken part. After having three of the same parts break, the consumer wonders how effective the seat would be in a accident. (evenflo horizon)
- Murphysboro, IL, USA
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- Murphysboro, IL, USA