This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer was told that the clock spring recall 02V293000 and fuel tank filler neck recall 96V002000 parts will take 3-4 days to be ordered, when they called the dealership to make the appointment, it has been 3 weeks and the parts were not available. Also, vehicle overheated which caused the engine motor to go bad.
While driving the vehicle suddenly accelerated and wouldn't reverse. There was a loud noise coming from underneath the hood. The dealership indicated that the transmission failed. Also, there was a fuel leak. The dealership replaced the filler neck front seal. The transmission was replaced. *
In December 2002 consumer noticed fuel leaking from the filler valve. The vehicle was taken to the dealer on 1/30/2003 who replaced the filler valve and the gas tank. The consumer fells they should be reimbursed for the expenses.
The consumer was never notified of recall 96V-002 of the fuel filler tube, as a result the static buildup caused 2 fires while the consumer and son attempted to fill the vehicle, no one was injured only singed hairs on arms and leg. Nlm
In fueling our van, on two different occasions, we have had a fire. The fire comes from the filler pipe on the van! the van was totally turned off. It does extinguish itself after awhile. We are experiencing shock constantly when we touch the van. We have had it to the dealer about the shocking problem, but not the fire. We assumed it was with our personal gas tank. Contacted the gas co. And they investigated and corrected what could have been a problem. No other vehicals that are filled at this tank have experienced this difficulty. My son and I were involved the first time there was a fire. He was burnt slightly. The second time, only myself. We are concluding now, that the difficulty is within the van. We are contacting a dealer in the am but would you please assist. Not only was the filler pipe on the van on fire, the hose from the stationary tank and the ground was on fire. Our machinery shop and equipment could have been lost, not to mention lives! needless to say - we are scared! the fire dept. Was called both times! please help!!!
- Lakeville, OH, USA
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Since we purchased our van in August of 1997, we have had many repairs and visits to the dealer. As of today, they have not fixed or diagnosed the brake problems. When coming to a stop or applying my brakes, a crunching sound occurs, and I can feel it in the pedal. It is a fairly loud sound and the vibration is distracting because you lose your brake pedal for a period of 1-2 seconds. I have talked to other Dodge Caravan owners and plan to take a detailed survey on this matter, but, none to this point have had this problem. This leads me to believe this is a defect in the brake system or antilock brake computer system which is undetectable. This does not occur all the time, and not under the same conditions. This, also, leads me to the conclusion there is a major saftey defect here. I have had this to the dealer and they say they cant diagnose the problem. What am I supposed to do, get in an accident? I have asked that they recall my van, refund full purchase price or replace my vehicle with one similar to mine. This is not the only problem: Today it was in for brakes and a blown engine head gasket. Previously, catalytic converter/ blower motor/battery/ speed sensor and anti rattle bumpers that still havent corrected problem/fuel filter ground strap and fuel filler tube ground strap have been replaced. Also, deglazed brakes, but still brakes squeak.finally, headlights replaced w/housing/lamp, and whatever else they have done to it while in the shop right now. It has been there since Tuesday Feb.02. This van is no way worth the hassles that I have been put through and I dont think anyone should have this many problems so early on. I have done extensive research on this model and have found atleast 100 complaints for transmission problems and other major repairs and undiagnosed problems with the engine. I think it is time someone stepped in and took a good look at this 96 vehicle because it is not up to saftey standards by a long shot. Thank you.
There is a strong smell of gas in and outside the van. Consumer looked at fuel tank, and found fuel leaking from around the top of the tank and from some of the seams. The fuel tank was replaced by the dealer under a service contract.
Mfr 670 NHTSA 96V002; keene Chrysler, Plymouth nh., would not schedule to replace filler tube. Told owner go to another dealer or where he purchased it.
Mfr 670 NHTSA 96V002; keene Chrysler, Plymouth nh., would not schedule to replace filler tube. Told owner go to another dealer or where he purchased it.
A D V E R T I S E M E N T S
- Valley, AL, USA