2010 Dodge cailber. Consumer writes in regards to front windshield problem. The consumer stated while driving home, he noticed small cracks in the windshield. Some were straight, but most were curved and some were almost a part circle like the edge of a bubble. The consumer believed the flaws were in the center layer of the glass because the outer surface seemed completely smooth. The cracks could only be seen when one looked through the windshield into the light. The cracks caused refractions of light that hindered the vision of the consumer. The consumer showed the flaws to the service manager at the dealer. They were photographed and sent to Chrysler corporation. They agreed that the windshield was flawed. A technician was sent to install a new windshield. One evening while driving home, the consumer noticed the new windshield had thousands of small cracks just like the original one. The vehicle was taken to the dealer the next morning. The consumer was informed that a factory rep. Would need to look at the windshield, since it was already replaced once. Over the next several months, appointments were cancelled with the factory rep. For various reasons. The service manager contacted the consumer and informed him an appointment had been re-scheduled for the following week. However, the day before the appointment, it was cancelled again. When the consumer finally met the factory rep. He pointed out that the cracks were in the outer layer of the glass because he could roll a fine ball point pen across them and he could feel a drag as it crossed the crack. Then he stated it was caused by gravel. The consumer stated it was impossible for gravel or anything else to impact the glass that would cause tiny cracks without causing chips or pits. The factory informed the consumer there was nothing more he could do.

- Alma, AR, USA