The contact owns a 2013 Dodge Avenger. While the heater was activated, the passenger side vent distributed cold air while the driver's side vent distributed hot air and failed to defrost the windshield. There were no warning indicators illuminated. The contact called bald hill Dodge Chrysler Jeep Ram (1035 bald hill rd, warwick, ri 02886, (844) 847-4671) and was informed that the heater core was clogged up. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 70,000. The VIN was unknown.

- West Warwick, RI, USA

The contact owns a 2013 Dodge Avenger. While driving 55 mph, the contact pressed the heater button and felt cold air coming from the vents. There were no warning indicators illuminated. The vehicle was taken to value Ford & Chrysler (located at 205 South, state hwy 9, morris, mn 56267, (800) 568-5431) where it was diagnosed that the heater core needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 60,000.

- Chokio, MN, USA

The contact owns a 2013 Dodge Avenger. When the heater was activated, cold air blew out and the defroster failed. The vehicle was taken to an independent mechanic who diagnosed that the heater core failed. The vehicle was not repaired. The vehicle was not taken to a dealer. The manufacturer was notified of the failure and did not assist. The failure mileage was approximately 100,000.

- Decatur, IL, USA

The contact owns a 2013 Dodge Avenger. The contact stated that the heat on the passenger side failed to function. When the heater was activated to defrost the windshield, it blew cold air and failed to defrost the windshield. The vehicle was taken to adventure Chrysler Jeep Dodge Ram (36845 euclid ave, willoughby, oh 44094) where it was diagnosed that the heater core needed to be replaced. The vehicle was not repaired due to repair fees. The manufacturer was contacted and stated that the vehicle warranty would not cover the repair. The approximate failure mileage was 57,000.

- Wicklisse, OH, USA

The contact owns a 2013 Dodge Avenger. When the heat was activated, the passenger side vent produced cold air. The vehicle was taken to an independent mechanic who diagnosed that the heater core needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The VIN was unknown. The failure mileage was 115,000.

- Cisne, IL, USA

Tamara recall. Ok I have a problem with the heater core in my 2013 Dodge Avenger. I've taken it to the dealership and they tell me that the heater core is plugged after further investigation on the internet I learned I'm not the only consumer with this problem. The dealership tells me it a defect in the manufacturing of the heater core from the factory but no recall has been issued at this time and there is several complaints about this. I have heat on the drivers side but blows cold on the passenger side not allowing the defrost to melt the ice on the windshield. This is a very dangerous situation and could cause traffic accidents. Upon your investigation you will find its not just one make and model it's several and the manufacturer and the dealership know it a problem but will not correct it. I'm sending this message to see if there's something that can be done. Thank you in advance for your time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Union Grove, AL, USA

The contact owns a 2013 Dodge Avenger. When the heater was activated, the passenger side air vent failed to function. The vehicle was taken to a dealer. The technician diagnosed that the radiator operator hose and heater core needed to be replaced. Also, the technician stated that the coolant needed to be flushed and the evac system recharged. The vehicle was not repaired. The vehicle was then taken to another dealer who diagnosed that the climate control unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 63,000.

- Milwaukee, WI, USA