This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Chrysler Voyager. While driving approximately 60 mph, the brake system spontaneously failed. The contact had to apply tremendous pressure to the brake pedal in order for the brakes to function. She took her vehicle to the dealer on several occasions and they cleaned the brake pads with the air line blower, added sway bar links, and replaced the brake shoes and drums. Shortly after the repairs were made, the brakes failed again while driving. The dealer stated that her failure was an isolated issue. The manufacturer stated that her VIN was not included in NHTSA campaign id number 06E022000 (service brakes, hydraulic); therefore, the contact would be responsible for the repair costs. The failure mileage was 35,000 and current mileage was 85,000.
The contact owns a 2002 Chrysler Voyager. Soon after the vehicle was purchased, the air bag light illuminated. The contact took the vehicle to the dealer three or four times regarding this failure. After regularly servicing her vehicle, she has had to replace the front and rear brakes at 20,000 and 40,000 miles. The dealer stated that the brakes needed to be replaced again at 70,000 miles. Two weeks after her vehicle had been inspected and while driving 5 mph, the transmission snapped in half. The vehicle had to be pushed off the road and then towed to a mechanic. The mechanic confirmed that the front and rear brakes needed to be replaced and stated that any part that was contaminated by the transmission failure had to be replaced. The vehicle is currently with the mechanic and repairs currently total $1,400. The contact is scheduled to have arbitration with the dmv. The purchase date and powertrain were unknown. The current and failure mileages were 77,000.
2002 Voyager rear brakes failed. Consumer pulled out of parking lot and heard a loud bang, consumer then felt loss of control and braking difficulties. Two days later the rear brake system was rebuilt by replacing the plate - rear drum brake (2), shoe kit, cylinder, fluid and drum. The consumer request reimbursement for the rear brake system because the consumer feels that the manufacturer knew of the problem but failed to notify him. There was a service bulletin for this problem 05-003-05.
The rear brakes (both) of my 2002 Voyager failed - was making loud mechanical noise, when the parking brake is released it did not release the brake (the car will not move for few minutes), make loud noise while braking. The dealer told me ice and water got inside the brake drums and frozen the pads, eventually the whole brake system failed. There is service bulletin #05-003-05 which exactly described the problem and how to fix it. The plate-rear drum brake (2), shoe kit, cylinder, fluid, and drums were replaced at a cost of $627.16 including labor and taxes. I believe this problem should be considered serious and be a 'recall' so that the problem is fixed free of charge to the customer. I called Chrysler at 800 992 1997 to claim reimbursement for the repair work. The Chrysler agent told me that the vehicle is out of warranty for a long time there will not be any assistance.
Consumer stated that while driving in inclement weather, the back end of the vehicle locked up. This almost resulted in a collision. The consumer took vehicle to the dealer and they kept it for approximately 10 days. The dealer told consumer that they put a retainer plate on the vehicle. When this problem happened the second time, the dealer told consumer that they could not reproduce the problem and that this was a seasonal problem which would not happened all the time.
A D V E R T I S E M E N T S
- Chicago, IL, USA