This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Chrysler Town and Country. The contact stated while his wife was driving approximately 20-25 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact's wife was able to restart the vehicle and drove to an independent mechanic, where it was diagnosed that the transmission pump had failed. The mechanic determined that the failure was related to NHTSA Campaign Number: 16V461000 (Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
1. Engine runs but when I shift into reverse, drive etc. Car does not move. When I took it to be looked at, they said that my transmission doesn't have pressure. There was no indicator lights on the dash or any reason for me to think anything was wrong until I went out to drive my kids to school and it wouldn't move. Available for inspection on request.
Spark plugs and motor/transmission mount fixed but car started shutting off when I would come to a stop. Took it back to dealership and they stated the TCC failed and was replaced, started messing up again a week later. Wouldn-??t start, I had the battery and alternator checked and both are good. It is currently back in the shop.
The contact owns a 2016 Chrysler Town and Country. The contact stated that while his wife was driving approximately 35 MPH, there was a loud buzzing sound coming from the transmission. The contact stated that moments later the vehicle lost motive power and stalled. The vehicle was towed to the residence and the contact used a diagnostic machine to retrieve a transmission failure. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The contact stated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 74,000.
The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power. The contact was able to coast the vehicle to the shoulder of the roadway. Due to the failure, the vehicle was almost rear-ended. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission and that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 96,000.
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle briefly began to shake violently and jerk. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the hydraulic pressure sensor. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the transmission pump. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 117,000.
The oil cooler and oil filter housing unit is made of plastic becomes cracked and leaks oil and coolant. with it leaking oil and coolant the engine can seize and over heat. I have had the same problem with my 2012 Chrysler town and country with the same plastic oil cool/oil filter housing unit.
Oil leakage. I-??ve read numerous reports online with the same year make and model about oil leakage we bought this car used without doing and research first just because we needed a car. And when I notice the oil leak I-??ve been doing research and a lot of people have had the same problem causing people to spend ALOT of money to fix it which could have been prevented.
On 9/29/23 while traveling on Rt 17 West in the town of Goshen, NY my vehicle experienced an unexpected loss of motive power. The vehicle was towed to the dealership I purchased it from in Newburgh, NY and diagnosed with multiple trans failures requiring a new transmission. My husband contacted Chrysler Customer Service 800-992-1997. There is a recall S44 on 2015/2016 Dodge Grand Caravan/Chrysler Town and Country vehicles with 3.6L engines - code ERB, and automatic transaxle - code DG2 built from July 31, 2015 thru April 18, 2016. Chrysler told us there is no recall and recalls are based on the VIN. Recall S44 - The transaxle oil pump may experience a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. A loss of transaxle hydraulic oil pressure while driving will result in a loss of motive power and could cause a crash without warning. This is what I experienced when my failure occurred. I spoke with one of the service managers at the dealership's repair shop and he gave me the following information: Build Date: 2/19/2016, In Service Date: 3/1/2016, Engine Code: ERB, Transaxle Code: DG2. The complaint I filed with Chrysler is closed - Case# [XXX]. They were not going to help us. I have owned a Dodge Grand Caravan, and 2 Chrysler Town and Countries over the span of 20 years while raising my 3 children and still drive one to this day. The build date, engine code, and transaxle code all fall under the guidelines of the recall. Chrysler Customer Service told us my vehicle does not qualify for recall repair. I have incurred the following expenses due to this failure: Towing to dealership $281, Car Rental, 7 days $526, New Transmission $6841, Totaling $7648. Please investigate this complaint for recall S44. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On 9/29/23 while traveling on Rt. 17 West in the Town of Goshen, NY my vehicle experienced an unexpected loss of motive power. The vehicle was towed to the Chrysler dealership I purchased it from in Newburgh, NY and diagnosed with multiple trans failures requiring a new transmission. My husband contacted Chrysler Customer Service 800-992-1997. There is a recall S44 on 2015/2016 Dodge Grand Caravan/Chrysler Town & Country vehicles with 3.6L engine - code ERB and an automatic transaxle - code DG2 built from July 31, 2015 thru April 18, 2016. Chrysler Customer Service said there is no recall on my vehicle and recalls are based on the VIN. Recall S44 - The transaxle oil pump may experience a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. A loss of transaxle hydraulic oil pressure while driving will result in a loss of motive power and could cause a crash without warning. This is what I experienced when my failure occurred. I spoke to one of the service managers at the dealership's repair shop and he gave me the following information on my vehicle: Build Date: 2/19/2016 In Service Date: 3/1/2016 Engine Code: ERB Transaxle Code: DG2 The complaint I filed with Chrysler is closed - Case# [XXX]. They were not going to do anything to help us. I have owned a Dodge Grand Caravan, and 2 Town and Countries over the span of 20 years while raising my 3 children and I still drive one to this day. The build date, engine code, and transaxle code all fall within the guidelines of the recall, but Chrysler told us it does not qualify for recall repair. I have incurred the following expenses due to this failure: Towing to dealership - $281 Car Rental, 7 days - $526 New Transmission - $6841 Total expenses - $7648 Please investigate this for Recall S44. Attached please find the recall, and receipts for repair and related expenses totaling $7648. Thank you for your consideration to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the transmission failed to shift into high gear. The vehicle was revving. The contact also stated that the vehicle had failed to start. There were no warning lights illuminated. The vehicle was taken to a service station to have the transmission replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact there was no recall coverage for the failure. The contact stated that the failure was related to NHTSA Campaign Number: 16V461000 (Power Train). The failure mileage was 82,000.
Transmission pump failure resulting in gear slippage and loss of power while my wife was driving. Seems to be the exact issue specified in an already existing Recall, but doesn't seem to apply to our 2016 Chrysler minivan. I'm not sure why it does not apply. 2016 Chrysler Town & Country Recall Item Affected: POWER TRAIN: AUTOMATIC TRANSMISSIONDate Announced: 06/23/2016Description of Recall:Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.Action Need To Fix It:Chrysler will notify owners, and dealers will replace the transmission pump, free of charge. The recall began on August 18, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S44.
Entered the highway and attempted to accelerate and bring car up to speed to match other cars. Car reached 55 mph but could not go faster and did not shift into higher gear. Noticed a high pitch noised coming from engine compartment. Over the course of a few hours the car would lag when shifting into reverse and would lurch forward when it did kick in. The car was taken to NAPA for a diagnostic where they diagnosed a problem with the transmission and that the car had transferred into "limp" mode. We were informed by Jet Automotive the transmission requires an overhaul.
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 60 MPH, the vehicle decelerated while the accelerator pedal was depressed. The contact stated that he was able to veer the vehicle off the road and shift into park(P). The contact stated that he turned off and restarted the vehicle and shifted into drive(D) and then depressed the accelerator pedal however, the engine revved but the vehicle failed to respond. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and produced code: P0700. The contact was informed that the transmission pump failed and needed to be replaced. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The contact was able to drive the vehicle to the local mechanic who diagnosed that the transmission pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,194.
I have a 2016 Town and Country with 83k miles on it. While backing out of a crowded parking lot after my Childs baseball game, my transmission had failed. My car would not go back into drive, therefore I was rolling backwards. There were multiple people around and I could have seriously hurt someone or myself and my children. After it rolled back a bit, the transmission finally shifted and went into drive. At that point the car jolted forward and I was able to move to a safer location, while the car then went back to having no power. My children and myself were left stranded. The car has been towed and checked on by a mechanic. The trans pump has failed. Chrysler has a recall, s44, but conveniently my car is not covered by it. I am not sure why this very serious and dangerous incident happening with these vehicles would have ANY cars that were not part of this warranty. Chrysler needs to do better. This issue, with a build date of 9/2015 should be part of this recall, which has a build date of July 31,2015 through April 18,2016.
A D V E R T I S E M E N T S
- Upland, CA, USA