This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I noticed that at random times the airbag light would illuminate, even while there was no one in the seat. I called the dealership and took it in but because at the time it was not on, they said they could not do anything about it. Then after some time with the airbag light going on and off the cruise control will no longer work. It does not even recognize that you are pressing the button. Dealership was also notified in this case, and because my warranty expired at 60000 miles and the vehicle is at 67000 it is not covered. It does not matter if the vehicle speed, the airbag lights just go on and off. It does not always come on.
On July 10, 2018, at approximately 1:43 pm, I pulled into a parking space at the sam's club on youngerman circle in jacksonville, fl and put my 2015 Chrysler Town & Country into park. I went in my pocket to pull out my shopping list and then heard a loud pop and felt something hit the back of my head. I exited my vehicle and looked to see that my headrest had basically exploded apart for no apparent reason. I contacted my local Chrysler Dodge dealership and they advised that this was not under warranty or recall. As it did not affect the drivability of my vehicle and I didn't have the money and didn't think I should have to pay for something that was not my fault, I did not get it replaced.
Passenger headrest airbag/whiplash expand safety device. Internal plastic bracket failed and caused the headrest to expand and cannot be reset. The vehicle was in the driveway and not moving when the headrest just loudly expanded, no one was setting in the seat.
While riding in the passenger seat of my vehicle the ' headrest restraint system' inappropriately out of nowhere deployed while the vehicle was moving but was never in an accident. The headrest forcefully hit me in the neck and back of the head.
Fall 2017, our car was sitting in our driveway over night. The next morning we notice the passenger head rest had deployed with no cause to deploy. We were told by Chrysler service employee that the head rest are known to deploy with no reason. This week our car was in our garage over night. The next morning we noticed the driver's side head rest deployed with no reason. We told Chrysler customer service about our comcerns about safety and all they said was "your car is outside the 36,000 mile warranty and there is nothing we can do."
The contact owns a 2015 Chrysler Town and country. While driving approximately 15 mph, the preceding vehicle stopped abruptly. As a result, the contact crashed into a speed limit sign and the seat belt locked up. There were no injuries and a police report was not filed. The air bags did not deploy. The vehicle was slightly damaged, but was drivable. The contact was able to unlatch the seat belt; however, the seat belt did not retract. The vehicle was taken to the dealer (tate Chrysler, glen burnie, md, 410-863-5530) where it was diagnosed that the seat belt needed to be replaced. Additionally, while driving with a front seat passenger to pick up the replacement seat belt, the front passenger seat belt was locked and the front passenger air bag indicator illuminated. The dealer was not contacted and the manufacturer was not made aware of the failures. The vehicle was not repaired. The failure mileage was approximately 38,000.
The contact owns a 2015 Chrysler Town and country. While driving 55 mph, the vehicle hydroplaned and crashed into the intersection on the road. All the air bags failed to deploy. The contact also stated that the passenger side seat belt failed to lock. A police report was filed. There were no injuries. The vehicle was towed to stew's auto body and towing Inc. (located at 276 w Washington ave, Washington, NJ 07882; (908) 689-1993), but was not diagnosed or repaired. The manufacturer was contacted at 800-334-9200 and stated that the angle of the impact determined that the air bags should not deploy. The manufacturer was made aware of the failure and provided case number: 31944170. The approximate failure mileage was 37,000.
Already sent a written complaint [xxx] previously accident on 05/16/2017 airbag on the floor did serious life threatening injuries to her legs and had to be metevacted by helicopter to shock trauma center in baltimore for many surgeries to her legs which threatened her life at 91 years of age. Stayed in shock trauma center for 11 (+) days and will spend many more days in a rehabilitation center and stands the possible amputation of one leg. This was all caused by the airbag on the floor of vehicle. The car was totaled. All this damage to [xxx] legs was caused by the floor airbag. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).?
The Chrysler Town & Country 2015 was in a accident on 5/16/2017 and the air bag inflated on the floor upon crash and caused serious life threatening injuries to the drivers legs caused her to be metevacted by helicopter to baltimore shock tramma center for a 11 day (+) stay and having to undergo many surgery on her legs. This air bag severly injured her legs and may lead to a amputation with one leg she is 91 years old and was still driving. Now she may never drive again because of the air bag destroying her legs and she may never walk again thanks to this faulty defective airbag at the floor area; the vehicle was in motion when crashed.
The contact owned a 2015 Chrysler Town and country. While idling at a stop sign, another vehicle crashed into the rear of the contact's vehicle. The air bags did not deploy. A police report was filed. There was one injury that required medical attention. The vehicle was towed and was deemed destroyed. The manufacturer was notified of the failure. The failure mileage was 88,000.
Vehicle struck from behind and pushed into traffic sustaining rear, front and side collisions. Only passenger side curtain airbag inflated, no other airbags inflated. Also both driver and passenger seat backs failed resulting in fatal injuries to driver and serious injuries to passenger. The vehicle was stationary or just started moving when it was struck from behind on highway and pushed into other lanes of traffic.
A D V E R T I S E M E N T S
- Wichita, KS, USA