This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We were traveling to Illinois when with out warning the car downshifted and went 55m/hr at 5000 rpm instead of 70m/hr at 2000 rpm. Incident occurred 7/22/2023. We were on the tollway coming in to Rockford Illinois at the beginning of rush hour. The mechanic found that the transmission had failed at 47,190 miles on the car. Of course the auto was out of warranty. 2015 Chrysler Town and Country Touring Van 5y or 60,000 mi on the powertrain. This could have been a very dangerous situation with the car accelerating and decelerating as we drove. The interesting thing is the certified transmission mechanic told us this was the 4th van he has seen in the last 2 weeks with the same issue. The transmission fluid was full of metal shards, now this does not seem right on an auto with only 47,190 miles on it There is documentation attached with the component data as per the computer record.
The battery and check engine lights are constantly on despite a new battery, new battery cable, and new alternator. The cruise control will randomly stop working. Abs and vehicle stability lights will go on and off. And at times headlights, dash, and radio screen will flicker and lose power making it impossible to see or know what the car is doing. Mechanic has looked at and repaired the car 3 different times and there is nothing identifiably wrong. The car is now unsafe to drive not knowing when the dash will go out, speed will reduce, or lights turn off. It is a hazard to the driver and others on the road.
The vehicle is only 5 years old, we came from a short 4 days vacation in elko Nevada, we are heading home but after passing donner pass approaching colfax the engine started making a constant clicking noise when starting the engine, RPM shoots up but the vehicle struggles to speed up and come to the point that the vehicle is not moving anymore even it was in the drive mode unless you try to restart the engine, then it will move just a few meters away and the same story. That's why I decided to call on aaa towing service even because it didn't work out. Need your help and assistance regarding this matter.
The contact owns a 2015 Chrysler Town and country. The contact stated that while driving approximately 60 mph and attempting to stop the vehicle, the cruise control failed to deactivate when the brake pedal was depressed. The contact stated that an inverted Z was displayed on the instrument panel. An unknown dealer in bartow, Florida was contacted by phone and the contact was informed that the vehicle was not subjected to a recall. The contact stated that the failure was more evident during inclement weather. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 48,000.
I noticed that at random times the airbag light would illuminate, even while there was no one in the seat. I called the dealership and took it in but because at the time it was not on, they said they could not do anything about it. Then after some time with the airbag light going on and off the cruise control will no longer work. It does not even recognize that you are pressing the button. Dealership was also notified in this case, and because my warranty expired at 60000 miles and the vehicle is at 67000 it is not covered. It does not matter if the vehicle speed, the airbag lights just go on and off. It does not always come on.
- Wichita, KS, USA
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Driving on interstate with cruise control on. Pressed on gas to pass vehicle and when I let off of gas, vehicle kept accelerating. Stepped on brake multiple times and turned cruise control off & vehicle still accelerated up to 92 mph. A red lightening bolt like item showed on the display. Finally, after multiple attempts, the cruise control disengaged. There is a recall through Chrysler for this very issue but the Town & Country is not part of the recall. Dealer said there is no code that shows up so they don't know what to do about it. Contacted Chrysler and they said they would get back to me and suggested I not use cruise control (wasn't planning on use it!). I told them that not using cruise control is okay temporarily but is not a permanent fix.
The cruise control button doesn't always turn the cruise control on or off. I sometimes have to use the break to turn it off. When turning it off, the cancel and even the off button don't do anything. I have the same issues when I'm trying to turn it on. The button to make it go faster or slow down seem to work. It's the on/off and the cancel buttons that don't seem to work. I put today's date below, but it's always been like this. It also happens at a variety of speeds.
The contact owns a 2015 Chrysler Town and country. The contact stated that the vehicle experienced unintended acceleration. Northtown Chrysler Dodge Jeep Ram (2020 niagara falls blvd, tonawanda, NY) informed the contact that due to the vehicle modification for handicap usage, the wiring caused the failure. The manufacturer was not notfied. The failure mileage was approximately 82.
I haven't reached 50,000 miles yet but my fuel injector has gone bad. While driving my engine light came on then the car started to vibrate. I checked the manual and it didn't help. I've called several to the location closes to me and the location I brought it from. I have not received any information on the problem.
The contact owns a 2015 Chrysler Town and country. While driving approximately 5 mph, the vehicle independently accelerated and crashed into a cement wall. A police report was not filed. The air bags deployed. The contact sustained bruises and burns from the air bag on her leg. Medical attention was required. The contact drove the vehicle to an independent mechanic where it was diagnosed that the bumper, air bags, and other unknown parts needed to be replaced. The dealer was not contacted. The manufacturer was made aware of the failure and did not assist. The VIN was unknown. The failure mileage was approximately 10,000.
Cruise control does not hold a steady speed on hills, even small hills like we have in Michigan. The speed drops 3-4 mph as it goes uphill (very unsafe for those traveling behind us), then it downshifts and accelerates 5-7 mph (very unsafe for those traveling in front of us). Every time the vehicle has been in the dealership I mentioned it. I called Chrysler (I taught automotive so I have graduate connections at Chrysler). Their answer is that is normal. No other vehicle that I have owned, ever, had this problem, all the way back to the eighties. I have talked with others with the same year vehicle and they have the same problem.
Engine hesitates and transmission jerks upon accelerating and at times during normal highway and /or stop and go traffic. Complained to dealership where car was purchased twice (locates on route 60 brandon fl) and response was no issues encountered. Mind you manufacturer warranty is about to expire.
The contact owns a 2015 Chrysler Town and country. While parking, the vehicle accelerated without warning and crashed into a fire hydrant and trees. There were no injuries and a police report was not filed. The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.
The contact owns a 2015 Chrysler Town and country. While slowing down to approximately 40 mph, the contact lifted off the accelerator pedal and the vehicle suddenly accelerated and surged forward. The contact stopped the vehicle and turn off the engine. After restarting the engine, the vehicle operated as normal. The vehicle was taken to the dealer who was unable to duplicate the failure and no repairs were performed. The manufacturer was not notified of the failure. The approximate failure mileage was 4,000.
On November 25 at 4:30pm, I was driving on route 80 going westbound approaching exits 27 a and B in northern New Jersey. I was planning to use exit 26 and gently accelerated my Town and country van in order to pass a vehicle to my right and transition to the right lane in order to exit. After passing the vehicle, I removed my foot from the gas pedal and my car unexpectedly continued to accelerate. I immediately applied the brake somewhat forcefully in order to stop the acceleration. Upon removing my foot from the brake, the car again accelerated under its own power. I quickly scanned the dashboard to see if I was accidentally triggering a function such as cruise control. I noticed a red lightning bolt symbol illuminated, which indicates a malfunction with the electronic throttle control. I was able to apply the brake forcefully enough to use the exit ramp. As I approached the end of the exit ramp the car seemed to cease its attempt to accelerate and I was able to pull into a nearby gas station, park the vehicle, and turn it off. After restarting the vehicle the warning symbol was no longer present and the car seemed to be operating normally. I immediately took the vehicle to the johnson Dodge dealership where it was purchased. They accepted the vehicle for diagnostic testing but were not able to find any computer or electrical malfunction. They instructed me to pick up the vehicle the next morning and the service staff member [xxx] could not provide any information about the malfunction and theorized that my rubber floor mats must have been stuck on the gas pedal during the incident. No other explanation or official paperwork was provided by the dealership. This incident was also reported to an official Chrysler customer service representative ([xxx]; employee #[xxx]). as of this time, a replacement vehicle has been requested. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
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- Yutan , NE, USA