This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Chrysler Town and Country. The contact stated while driving 35 MPH, the transmission failed to operate as needed and the vehicle stalled. The contact stated that the gear shifter remained in neutral. There was no warning light illuminated. The dealer was not contacted, and the vehicle was not repaired. The manufacture was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 100,000.
Car shakes and stalls when coming to a stop. No lights on the dash. Took it to a dealer and found it is the sensors in the transmission. These should not break on a van that has under 100,000 miles.
On my way home the transmission pump failed in my van which then caused the entire transmission to fail. I was at a stop sign and when I went to go the car to not move forward, it would just rev as if I was in neutral and then when it first happened, it would suddenly kick in to gear. Now the dealership tells me it will not go into gear at all, it just rev's. After some research we saw that there is a recall for this exact issue that exists for our van's year and model; however our VIN was not included in the recall. As it stands right now we are having the transmission replaced but this is obviously related to the existing recall and believe it should be added to it as well. Chryslers number for the recall is S44. I've included the invoice from the dealership for the repair stating that the pump failed.
The contact owns a 2015 Chrysler Town and Country. The contact stated while driving 35 MPH, the vehicle stalled. The vehicle was towed to an independent mechanic. The vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
- Highland, CA, USA
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We were traveling to Illinois when with out warning the car downshifted and went 55m/hr at 5000 rpm instead of 70m/hr at 2000 rpm. Incident occurred 7/22/2023. We were on the tollway coming in to Rockford Illinois at the beginning of rush hour. The mechanic found that the transmission had failed at 47,190 miles on the car. Of course the auto was out of warranty. 2015 Chrysler Town and Country Touring Van 5y or 60,000 mi on the powertrain. This could have been a very dangerous situation with the car accelerating and decelerating as we drove. The interesting thing is the certified transmission mechanic told us this was the 4th van he has seen in the last 2 weeks with the same issue. The transmission fluid was full of metal shards, now this does not seem right on an auto with only 47,190 miles on it There is documentation attached with the component data as per the computer record.
Recall (ID-16V461000) VIN number said it was done But still having transmission issues. Bought used so not sure if it was completed or not. But when I put in my Vin it comes up no recalls BUT still having the same issues as recall (ID-16V461000)
The contact owns a 2015 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to two independent mechanics, where it was diagnosed with needing the transmission pump to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train), however the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 82,000. The consumer stated the vehicle was inspected by 3 different dealers and determined there was a faulty transmission pump. The consumer is appealing the recall and requesting to be part of the recall.
Halfway through a nearly 1000 mile trip from my home to Panama City Beach, FL, I noticed a noise slowly getting louder from the vehicle as the trip progressed. About 100 miles out from our destination, I noticed gears started slipping and the check engine light came on. Luckily, we did get to our destination and an Auto Service Center. From the attached invoice, we now know the "front transmission pump has low pressure starving transmission for fluid damaging transmission internally." This required us to replace the transmission, which was a nearly $6500 repair. It turns out, Chrysler recalled other 2015 Town and County vans for this exact same reason (recall number is 16V461000 and Chrysler's number is S44). However, my VIN was NOT a part of this recall. According to this recall description, "If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash." The fact that my vehicle was not recalled but had the same issue as other vehicles that were recalled should warrant an investigation. I now know my family's safety was unknowingly at risk. I will also give this information directly to Chrysler.
The contact owns a 2015 Chrysler Town and Country. The contact stated while driving approximately 50 MPH, the transmission inadvertently downshifted to first gear, causing the RPM-??s to rev to 6,000 RPM. There were unknown warning lights illuminated. The contact pulled off the roadway and turned off and restarted the vehicle several times before the transmission regained normal functionality. The contact stated that the failure became constant. Additionally, the manual shifting and sports modes were inoperable. The contact drove the vehicle to a local dealer, where it was diagnosed and determined that the transmission pump had failed, and the transmission was damaged and needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 16V461000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 135,000.
Similar to NHTSA Campaign ID: 16V461000 While driving the van at highway speed, there was a sudden failure of the automatic transmission leading to lack of fwd/reverse motion control. Fortunately, this incident did not result in a crash; driver was able to coast to shoulder with hazard lights on. No warning lights appeared on the instrument cluster. Vehicle had to be towed away from scene. Vehicle is at Chrysler dealer who suspects hyd pump failure leading to transmission failure similar to above campaign. This van was manufactured in Nov 2014 (as a 2015) model and was not part of the OEM recall.
While driving the transmission started to make a loud whistling sound and would not change gears appropriately. At 5-6 thousand RPMs the vehicle would jam into the appreciate gear and cause the car to abruptly lurch forward and shudder. Upon examination of the transmission fluid, it was black and smelled burnt, and contained bits of metal. No previous OBD codes or engine lights identified any issues. After driving an additional 5 miles the vehicle would not accelerate or engage into drive (any gear) or reverse.
Last month when driving my van started to stall when driving came to a stop at a light and the engine jerked, light turned green started to drive and it wouldn't go over 30 then all of a sudden it speeded up and the started making a weird sound pulled, off into a parking lot wasn't able to get it all the way in a parking spot. Called to have it towed. The transmission blew and it only has 65,000 miles. That cost me alot to get a transmission. Now the seatbelt on drivers side will not lock into place. Which I don't know what to do with that because you have to wear a seatbelt. When I bought this van brand new I had a lot of electrical issues kept taking it to the dealer they could never find anything. Lights would dim when driving, they was suppose to hook a machine up to it and it would register what was going on, this was requested by Chrysler when I couldn't get anywhere with the dealer ship. Chrysler set it up I go to the dealer and they don't have that equipment so they said they couldn't do anything, called Chrysler back told them was suppose to hear from someone never did. I feel this van is a death trap. The side doors act like they don't want to close at times. I have kept up on regular maintenance on the van. I just feel that when you pay $30,000 for a vehicle and take care of it things should last longer. I know it's 7 years old but low mileage and taken care of.
When I accelerate, the vehicle jumps, as if the transmission is slipping. It seems like it does it when it needs to change gears. There aren-??t any lights on to indicate anything is wrong, however, this problem is consistent and I-??m scared the vehicle will leave my small children and I on the side of the road
If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash. Chrysler's number for this recall is S44 My transmission is starting to do this but I don't understand if my vehicle is the same year why is not showing on the vin# to be a recall?
The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at various speeds, a whining sound came from the transmission. Additionally, while depressing the accelerator pedal, the RPM would increase however, the vehicle would not respond as intended. The vehicle was taken to the local mechanic who diagnosed that the transmission pump was faulty and needed to be replaced. The vehicle was not yet been repaired. The manufacturer was contacted and informed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The contact indicated that the vehicle had experienced a failure with the recall. The failure mileage was 80,000. The consumer stated that at the time of failure, they were driving approximately 20-40 mph while in traffic. Also, the transmission was replaced about two weeks after the incident and the vehicle is working properly.
A D V E R T I S E M E N T S
- Saint Clairsville, OH, USA