This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Chrysler Town And Country. The contact stated that after the vehicle was parked, the contact exited the vehicle and opened the driver-??s side sliding door and the driver's side headrest exploded. The contact stated that the headrest explosion was very loud. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
The contact owns a 2015 Chrysler Town and Country. The contact stated that after she entered the vehicle through the front passenger-??s side, the front passenger-??s side air bag inadvertently deployed without warning. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 97,841.
The contact owns a 2015 Chrysler Town and Country. The contact stated while walking towards the vehicle, the contact became aware that the driver-??s side headrest had deployed and was detached from the seat. The contact stated that there was no impact to the vehicle to cause the headrest to deploy. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,000.
On 7/17/2019 while traveling down a local highway the driver side headrest exploded hitting me in the back of the neck. Pulled off road immediately. Proceeded to the dealership of purchase. Licensed Chrysler service person attempted to re-set. Determined headrest was broken and they would order new. Did not tell us there is a class action suit in the process regarding these headrests.thankfully no serious injury, other than a headache and dizzy which lasted about 3 hours. Was informed item is back ordered and no idea when it will be available. Maybe next year. We travel to fl in the fall and need this safety feature in operation for this trip. We obtained a pre-work order and was told it means nothing since no work has been ordered. Service tech did not know if headrest was faulty or not. He said a speed bump can dislodge it or even a pot hole. Really?? please help us.
The contact owns a 2015 Chrysler Town and country. The contact stated that the front passenger side active headrest restraint indicator illuminated and made a dinging sound. The headrest later came apart. The vehicle was taken to big O Dodge Chrysler Jeep Ram (2645 laurens rd, greenville, SC 29607, 864-288-5000) where it was diagnosed that the front passenger active headrest needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
- Simpsonville, SC, USA
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While riding in the passenger seat of my vehicle the ' headrest restraint system' inappropriately out of nowhere deployed while the vehicle was moving but was never in an accident. The headrest forcefully hit me in the neck and back of the head.
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- Henderson, TX, USA