Just bought the car a year ago. It had a bit more miles than is should for how old it was, but figured it was only about 4-5 years old, and we should be alright for another few years before we started running into any problems.
However, my wife was driving on the freeway, speed limit was 75 and all a sudden the car started slowing down and wouldn't go past 40. She pulled off to the side and put the car in park, turned it off, then turned it back on. Once she put it in gear, the car would not engage. It's as though it were stuck in neutral. Had to get it towed to a mechanic.
Mechanic was actually really great, he wasn't pushy and let us know our options. He said some parts inside the transmission had deteriorated and broken, along with a pump and drum in the transmission. The coolant line was also seeping into the transmission. Nothing that was our fault, just regular wear and tear. He said when the parts deteriorated, it got pieces inside the transmission and they had been in there grinding and ruining the rest of the transmission. He said he has seen quite a few of our same make and model with the same issue this year. He believes the transmission for the particular make and model doesn't have very durable parts.
Action Transmission in Provo, Utah gave us 5 options (options include $90 to replace seeping coolant line):
1 - Order a whole new transmission with 3 year warranty ($3,807)
2 - Fix the transmission and replace the broken parts with stronger parts ($3,598) We went with this option
3 - Fix the transmission and replace with same parts ($3,361)
4 - Replace with other used transmission with 5 month warranty ($2,792)
5 - Don't fix and sell the vehicle ($600, this was Diagnosis & Labor)
My 4 year old Town and Country bit the dust! I need a whole new transmission. Chrysler has not helped me at all. My powertrain warranty expired a couple days before my car broke down. It's suppose to have a 60 month 100,000 mile warranty on the transmission. However they go by the day the car was manufactured and not the day it drives off the lot.
I have contacted them directly and they are not helping me at all. The dealership took 5 days to look at it to diagnose it. then they quote me a price of $5,000 to fix it. Then they inform me that the part is on back order and it will be quite some time before they get it in. So even if I had $5,000 I can't get it fixed. I work full time and have no car. It is especially difficult around the holidays. I owe $7,000 still on the car so I can't get a new one.
I will never buy a Chrysler again. I had a couple instances in the past year of little things that the car would do but never thought I needed to get it checked since it didn't do any of these things on a consistent basis.
While torque converter failed while driving. Getting off the highway caused damage to transmission as gears were grinding. Vehicle was towed to Chrysler dealership, work took roughly one week to complete. Less than 24 hrs after vehicle repaired, while parked the vehicle stated car was in reverse with back camera on. All lights (D,N,P) were lit green and R was red. Vehicle went back to dealership, water was found frozen in the valve body due to the transmission work. Service individual stated parts were dried out and caused the issues.
My husband and I are elderly and in the country away from a city when the transmission wants to go out. This makes two Chrysler products I have bought and they gave me problems. For the price we pay this should not happen. Lots of things could have happened to us beside the road from people. My husband just had back surgery and we were headed home from the dr office. Chrysler get your act together, make your cars,vans,trucks and other items better. We bought the 2014 Town and Country for the convenience but now I will never trust it again or any other Chrysler product.
BEING GIVEN THE RUN AROUND WHEN CALLING CHRYSLER MAKING IT SEEM ITS MY PROBLEM THE 2014 IS MY ISSUE. RECEIVED A REBUILT TRANSMISSION, INSTEAD OF A NEW ONE. ONCE AGAIN IN SHOP WITH SAME ISSUE, NO HELP FROM CHRYSLER.
A D V E R T I S E M E N T S
Just bought the car a year ago. It had a bit more miles than is should for how old it was, but figured it was only about 4-5 years old, and we should be alright for another few years before we started running into any problems.
However, my wife was driving on the freeway, speed limit was 75 and all a sudden the car started slowing down and wouldn't go past 40. She pulled off to the side and put the car in park, turned it off, then turned it back on. Once she put it in gear, the car would not engage. It's as though it were stuck in neutral. Had to get it towed to a mechanic.
Mechanic was actually really great, he wasn't pushy and let us know our options. He said some parts inside the transmission had deteriorated and broken, along with a pump and drum in the transmission. The coolant line was also seeping into the transmission. Nothing that was our fault, just regular wear and tear. He said when the parts deteriorated, it got pieces inside the transmission and they had been in there grinding and ruining the rest of the transmission. He said he has seen quite a few of our same make and model with the same issue this year. He believes the transmission for the particular make and model doesn't have very durable parts.
Action Transmission in Provo, Utah gave us 5 options (options include $90 to replace seeping coolant line): 1 - Order a whole new transmission with 3 year warranty ($3,807)
2 - Fix the transmission and replace the broken parts with stronger parts ($3,598) We went with this option
3 - Fix the transmission and replace with same parts ($3,361)
4 - Replace with other used transmission with 5 month warranty ($2,792)
5 - Don't fix and sell the vehicle ($600, this was Diagnosis & Labor)
- Alan B., Spanish Fork, UT, US