This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine stalls randomly, while in motion, highway, city, country. Vehicle just stops running making it difficult to control steering, stopping. Nearly caused an accident several times, due to the vehicle behind nearly crashing into ours, and the vehicle must be pulled off the road while abruptly decelerating which is dangerous when you must cross several lanes of traffic, as the vehicle cannot be restarted while moving. Vehicle has 56K miles. This problem has been happening for several months. Vehicle must be put into park to restart requiring the vehicle to be pulled off the roadway. The vehicle often does not restart immediately. After taking it to the dealer, they duplicated and verified the stalling issue and suggested to replace the win module, which we agreed to have them do, because we believe it is a extremely important safety concern. Price $700. It looks like there was an earlier recall for the exact same problem on the 2008 to 2010 model. We feel this is a major safety issue. Many times we have children in the car. These incidents cause all passengers to be distressed. Problems started in Dec 2016 and was infrequent at first but became very frequent in February and March. Checked by a local shop in February. They suggested taking it to the dealer.
Engine shuts off while driving. Feb-8, 2017 was fourth time this occurred in last 4 months. Has happened while stopped at a light, turning left into an intersection, and driving 35mph straight on a city street. Weather has been both warm and cold, van has been well warmed up or recently-started; there doesn't seem to be a noticeable pattern. The behavior is similar to what it would be if the key fob was turned from on to acc -- e.g. the radio is still playing but the engine shuts off. All power to brakes and steering is lost; I don't know if the airbags are still functioning at this point. In all four cases, the car was easily re-started by first turning the key fob to off, then started again. This is obviously a major safety issue as it can occur seemingly at any time, without notice.
The contact owns a 2014 Chrysler Town and country. The contact noticed an oil leak coming from the vehicle while it was parked in the garage. The vehicle was taken to the dealer where it was diagnosed that there was a crack in the housing that needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 53,000.
While driving on the hwy suddenly I felt the steering very hard and I am losing speed. I pulled to the side of the hwy which was very hard, hard to stop (no brakes). I asked my mechanic and he told me to put in park or neutral and start the car, after it happened 2 more time, so two weeks after the last one I took it to the dealer but he could not replicate the problem. No repairs made and I am very scared to drive.
The contact owns a 2014 Chrysler Town and country. While driving 45 mph, the vehicle shifted into third gear as indicated on the instrument panel. In addition, the rpms increased. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 6,000.
- Brasher Falls, NY, USA
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I was at a crawl letting pedestrians cross the road at church and the engine completely shut off. Had to put it in park and restart it. Ran fine. About 5 miles later, came to a stop light and same thing happened again. I have read many issues with this happening higher rates of speed and I'm worried because my wife and 1 year old drive this vehicle 75 miles 5 days a week.
When driving the van stalls, losing control and wheel locking up. I have to put the van in park to restart. This has been happening since Nov 2015. The current mileage is 29,000 miles. The van has been taken to the dealership for diagnosis and repair twice. The first trip resulted in no codes since they had been overwritten and the problem hadn't occurred in a reasonable time. The dealer placed a device in the car to take a snapshot when it happens. It happened and the codes P0016. The dealer replaced cam phasers-bank 1 (rear head). Then the car was ready for pickup and my wife didn't even make it out of the parking lot before stalling again. According to the repair statement dated on Jan 18,2016, nothing else had been accomplished. The dealer had been working with star technician support center to resolve this issue. My wife then stalled again this morning on Jan 26, 2016. This matter is very serious and should be handled before a life is lost driving. According to other complaints, there are 7 around the same mileage of the same make and model year of this van.
I had a oil change. 6 days later I found oil on my garage floor. One day before no oil. Took van to dealer and was told oil cooler leaking. Had to add 2 quarts of oil to make it dealer. No warning lights of low oil. Oil came out real fast. Lucky to watch for problems. Only 28,000 miles. 2014 Town & Country van 12/07/13 delivery date.
The vehicle stalled unexpectedly while driving. Had to come to a complete stop and put vehicle in park to restart. Very dangerous condition for someone without the strength to operate the steering and brakes with no power assist. Will be taking vehicle to dealership to document problem. Vehicle has only 28000 miles on it. Vehicle did not indicate any service engine codes.
My 2014 Chrysler Town and country shut off while I was which resulted the steering locking up, and giving me no control.to stop or control the car;. it has happened on 3 different occasions with my wife and child in the car as well as myself driving.this is very dangerous and I am very worried it is going to cause my wife and my children to be in an accident. Something needs to be done about this, it is a very serious problem!
Vehicle will randomly shut off while driving or idling. Has happend about 8 times in last 4 months. Have to coast to road side, put care in park and restart. Engine shuts down, electrical turns off for a second.
My 2014 Chrysler Town and country shuts off while I am driving and the steering locks up. It has happened on 3 different occasions. After it happened the first time, I took it to the dealer and they couldn't find anything wrong with the vehicle and didn't know why it happened. It has happened 2 more time. It is currently at the dealer being checked again. Every time it happens I am driving and the car is in motion. This is very dangerous and I am very worried it is going to cause me and my children to be in an accident. Something needs to be done about this, it is a very serious problem!
I was driving through a water puddle on a two lane city street when the backwash of water from a truck in front entered my engine through the air intake ducting and caused the engine to lock up (hydrolocked) disabling my car and leaving it inoperable. This immobile situation exposed my wife and I to a possible collision as cars passed us. I had to have the vehicle towed from the site. Later evaluation by a local manufacturer's dealer revealed that the engine would not turn over and needed replaced with an estimate to repair of $9,280. I believe this incident was caused by a faulty design where the engine air intake duct opening is too close to ground level. The consumers comprehensive insurance coverage covered the damaged and advised the dealer, to locate a used engine. After the engine was installed, the vehicle would not start. It was determined the starter also had water damaged and required replacement. Updated 11/17/15.
Remote start system starts up on it's own. Vehicle will run for hours or days on it's own. Vehicle will start on it's own with the doors unlocked or open. Vehicle will start without the key on my person or near the vehicle. Cannot get an explanation from a dealer, nor an anticipated resolution.
The contact owns a 2014 Chrysler Town and country. While driving approximately 15 mph, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. In addition, the contact mentioned that the check tire pressure warning light illuminated. The vehicle was taken to an independent mechanic. The technician was unable to diagnose the failure. The manufacturer was not notified of the failure. The failure mileage was 29,000.
The contact owns a 2014 Chrysler Town and country. While driving at approximately 65 mph, the vehicle stalled without warning. The contact mentioned that a tractor trailer missed the vehicle by approximately 12 inches. The vehicle was restarted and the failure recurred numerous times. The vehicle was taken to the dealer where it was diagnosed that the pistons blew out the transmission. The manufacturer was notified of the failure the failure mileage was approximately 42,000.
The vehicle's engine light came on while driving. It began to loose power, shake, and sputter. It felt like it was going to cut off at the speed of 43mph. I took it to the dealer on 5/16/15, they indicated that there was a code that indicated that there was a misfire and that they had cleared it. I drove the car home and the engine light came back on and the problems resumed. I returned to the dealership where they indicated that they asked if I was aware that they needed to "take the engine a part"? I stated that they needed to do what was necessary to fix my vehicle. The service representative also indicated that my vehicle was out of warranty but because I purchased an extended warranty I should be covered. I am unclear as to why I would have engine problems in a vehicle at 57K miles, this should also be a power train issue which would mean that my vehicle should be covered for 100K miles. Currently I am still waiting on the dealership to contact me regarding the status of my vehicle however I am disappointed that I am having these problems and have been without transportation for three days.
On the keyless start system there is no warning that the engine is running when you open the door. The door can be locked and you walk away with the very quiet engine running. Had this happened with the vehicle parked in my garage the house would fill with carbon monoxide and someone could die.
I bought a 2014 Chrysler Town and country in August 2014. I took the van in for a squealing noise 20 days after I bought the vehicle sat there for an hour at the dealership and then they come to tell me they could not hear the noise. The van stop making the noise in October 2014 however it almost cost me and children our lives. We were driving down a very busy highway where we live and the engine stalled and just quit lost all power I was able to get out of the road thank goodness or we would have been smashed because it was 8:00 a.M. work traffic. I then called the dealership right away and made an appointment to bring the van in to have it seen about. I took the van in and was called a few days later and they told me they could not duplicate the issue very frustrating. My van has stalled several more times after that and has been at the dealership for 3 weeks now and they still say they cannot find the issue. Also, I was in the parking lot of a store and turned into a parking place and the engine just shut off it took several minutes for it to start back up. I have contacted Chrysler on this matter and they go with what the service department says and if they cannot duplicate the issue they tell me to come get it. I am now going to turn this over to the lemon law department because I do not feel safe in this vehicle that was purchased new and only has 7,000 miles on it. Not to mention this is the second brand new vehicle I have purchased from this place and the first one the transmission went out at 6,000 miles. I need some help someone please advise me on what I need to do. Also, I have wrote a letter to Chrysler stating the problems I am having and certified mailed it and the only response I got was I will send to someone else.
The accelerator jammed at full throttle as we were making a right turn. There was nothing depressing the accelerator, but the engine was racing at full speed. The light was red, so I was forced to used the brakes to keep from hitting the car stopped at the light in front of us. The brakes weren't going to hold the vehicle back for long, so I shifted into neutral and turned off the engine. When I turned it back on the accelerator was still stuck at full throttle. Only after turning it off a second time, completely removing the key from the ignition, waiting for all the lights on the control panel to dim, and restarting it did the accelerator return to normal. Chrysler insists that it was the floor mat depressing the accelerator, but there wasn't anything in the way of or jamming the pedal at all. It was free and clear. The vehicle smelled very hot and a red lightning bolt immediately flashed with and oil change due now indicator.
A D V E R T I S E M E N T S
- Marinette, WI, USA