This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The active headrest on the driver's seat malfunctioned and deployed while the car was parked in my driveway. I have seen reports where there has happened while driving and has caused concussions. The local Chrysler dealer is in the processes of fixing the failure.
2014 Chrysler Town and Country: While in motion, headrest and back of seat sounded like they "exploded". Headrest had broken and snapped forward thrusting head downward towards steering wheel. Back of seat lunged forward at the same time. Now air bag light is on in vehicle. This caused headache, neck pain, back pain, and pain sensitivity to hearing.
Seat release for the middle right seat does not work when the seat release lever is pushed up. Failed more than 3 years ago. Prior owner did not disclose the problem.
Drivers Headrest Airbag went off unexpectedly causing minor whiplash to myself, the driver and causing uncomfortable head placement and high repair costs.
The passenger seat headrest deployed without warning. I slowly pulled out of a parking lot and proceeded down the road. I heard a loud bang and looked over at my daughter to ask what was that. She said ouch my head. I looked at her seat and saw the headrest deployed. I took it to the dealership and they said there wasn-??t anything they could do but it was equivalent to an airbag deploying. I called Chrysler and they say my van is out of warranty and they can-??t help. This is a known safety issue and yet no recalls have been made. I fear my drivers side headrest will do the same. Someone needs to fix this issue. My daughter has whiplash.
- Kinston, NC, USA
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While driving on the highway, the passenger side headrest deployed without any warning or accident causing it to. A plastic part that holds a metal bar in place seems to have broken. No one was injured at the time. This seems to be a common problem. Chrysler needs to fix this! Who knows when the driver side one will deploy on its own with no accident.
I am the original owner of a 2014 Chrysler Town & Country minivan. In the Spring of 2023 I went out to go run and errand and when I got into my van I saw that the headrest on the passenger side front seat had opened up. I tried to close it but it wouldn't move. When I got home I started checking to see what the deal was with the headrest and found out that the headrest had deployed without there being any sort of accident and fortunately there was no one in the seat at the time. Chrysler is not taking any responsibility for the problem. Now I have a failed headrest that is supposed to prevent injuries to passengers that is inoperable. And I have a questionable headrest on my driver's side seat that I don't know when it might decide to deploy one day when I am driving my vehicle. This is totally unresponsible of Chrysler and I think they need to be held responsible for this and replace their headrests at their own expense.
Passenger Side Headrest literally exploded open due to a broken plastic tab. I was only mildly injured but definitely felt the after effects in my neck and back. Definite Safety concern. I'm worried the driver side headrest will do the same thing as we are driving. Absolutely should be a safety recall.
The active headrest on the driver seat, sprang open with a loud pop, hitting me in the back of the head while I was driving. I have heard of many other drivers having the same problem. There was no accident. There was no collision. Or was no warning. I have not taken this in to get fixed yet. People online are saying it costs up to $750 to get fixed. It is uncomfortable to drive the car with the headrest in this position.
I was sitting in my 2014 Town and Country and my active headrest restraint randomly activated hitting me in the back of the head. I was parked with one passenger in the vehicle. It hurt my neck as it shot my head forward.
The headrest on the front passenger seat deployed when there was no accident. The car has been stopped and was still running. My son was driving and it hit me in the back of the head. If this had happened to the driver's side headrest while driving, it could have easily caused an accident by distracting the driver.
The passenger seat headrest has internal damage and fallen forward. There have been no accidents and nothing has disrupted the Headrest. It is now unsafe for a passenger to be in the seat with a faulty headrest.
The safety feature of the front row headrest released during transit. Upon inspection it was found that the plastic retaining arms failed releasing the tension arm which controls the safety feature of the part. No one was injured in this instance but it represents a substantial safety issue particularly because it occurred as part of the safety features of a large capacity family vehicle. The failed piece could easily lead to death or injury. The premature release of the headrest tension was very loud and constituted a major distraction. In the event of this happening to the driver while in motion it could cause injury to the driver which may, in turn, result in injury to other passengers if a wreck occurs.
The passenger seat headrest has fallen forward. We have tried to put it back however the part inside is broken it appears. I have not been in any accident. Nothing has hit the seat either. I am not sure what would happen if one of us is sitting there an an accident happen; out head is not protected. Especially if my teenager is there. I had not warning lights. My vehicle was in the dealership recently for another issue and they did not noticed anything. No one has inspected the vehicle as of today; 26 Jan 2023.
A D V E R T I S E M E N T S
- Aloha, OR, USA